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Pohanka Lexus Chantilly

Chantilly, VA

4.4
1,627 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

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Showing 1,627 reviews

February 28, 2012

Jim was great to work with. We bought a new Lexus 450H and traded the Mercedes ML350. In both scenarios our expectations were not only met, but exceeded way and beyond. This was the nicest transaction fro More

by sylviamontalvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Pedersen
February 02, 2012

So, I called the dealership service department for a car wash they offer as a Lexus owner. They said I can come in but starting this year since Jan 2012 they have started charging $17.99 for the wash and wh More

by Flamir
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Feb 02, 2012 -

Pohanka Lexus Chantilly responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Although we do not offer a free carwash on demand, we have offered a complimentary car wash with every service for over 18 years now. Detailing services are available as well.

February 02, 2012

The customer service provided by these 3 TOP PROFESSIONALS is why I will come back even though the cost is a bit higher than a private garage specializing in LEXUS service and repairs...it is in More

by aressler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Murray, Donald Miller and John Ventura
January 30, 2012

From beginning to end, our experience at Pohanka was great, largely due to our outstanding sales rep Mike Wattawa. In fact, we had such a good first experience with Mike (lease on a 2011 IS convertible More

by Beachem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wattawa, Mike Wattawa
January 28, 2012

WARNING: This dealership makes promises and reneges! WARNING: This dealership makes promises and reneges! One of the features factored in to purchasing our Lexus at Pohanka Lexus was the promise of a More

by deenmark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Whipkey
Apr 23, 2012 -

Pohanka Lexus Chantilly responded

Hello, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership.My name is Doug Moultrie, and I am the Service Director at Pohanka Lexus. I would welcome the opportunity to speak with you personally. My direct phone number is 703-502-3723. Thank you for your consideration.

January 19, 2012

I am greatly appreciative of my experience at Pohanka Lexus of Chantilly and the customer service I recieved from their staff. Wesley Wolfe came highly recommended to me from a friend who had worked wit More

by washingtonturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wesley Wolfe, Tate Attia
December 26, 2011

What a GREAT experience from the time I walked in to the time of delivery, Friendly, Accomidating and met every expectation I could ask. Thank You and Will visit again. More

by LaneS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wirth and Qui Nguyen, Mike Wirth
December 18, 2011

I trade in my car for a 2012 GX460. They sold my car with the aftermarket that I had before I have a chance to swap it out, but they told they can't do anything cause my car had been sold. They didn't even b More

by Alexle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abini the sale manager & General manager
October 24, 2011

Devin was informative, matter of fact, and not pushy. His straight forward approach allowed for a simple experience that surpassed that of the experiences I had at competitor dealerships. More

by gcalabro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Laizure
August 19, 2011

Our experience with Pohanka Lexus was very satisfying. Everyone was helpful and friendly, while not being pushy. We were able to test drive the models we wanted initially; and once we decided on the ES S More

by Edie Pierce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Tabit, Shane Tabit
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