Pohanka Lexus Chantilly

Excellent customer service I took my 2011 Lexus for a few issues I was having with the car. Esmeralda Sonato was my service advisor. I was always hesitant to take my car do the I took my 2011 Lexus for a few issues I was having with the car. Esmeralda Sonato was my service advisor. I was always hesitant to take my car do the dealership, but she was very insightful and had my best interest first. She took the time and went the extra mile to make sure I understood what was going on with my car. She took the fear of dealership out and despite the cost of the repairs she made this a good experience for me, I would definitely recommend to go see Esmeralda Sonato. More

Excellent service I appreciated Anuj’s professionalism and willingness to help. Having your car out of commission is stressful but he made sure things went as smoothly I appreciated Anuj’s professionalism and willingness to help. Having your car out of commission is stressful but he made sure things went as smoothly as possible. More

Service Appointment I dropped off my car for service at this location. I was greeted by Reza. He was very pleasant to deal with, professional and able to answer all my q I dropped off my car for service at this location. I was greeted by Reza. He was very pleasant to deal with, professional and able to answer all my questions. I was in and out of the dealer with a loaner in less than 10 minutes. Great service!! More

Oil maintenance light Great service provided. Offered shuttle service to nearby shopping center at no cost during the oil service. Service agent Lagii Moore offered detai Great service provided. Offered shuttle service to nearby shopping center at no cost during the oil service. Service agent Lagii Moore offered detailed information for me regarding services and warranty information . She was very pleasant to deal with . More

Tire Repair I went in with a tire that was leaking air. Reza took care of me and had me out in less than 2 hours! Awesome service! I went in with a tire that was leaking air. Reza took care of me and had me out in less than 2 hours! Awesome service! More

45K Maintenance Service coordinator, Reza, met me at the door and took charge of service visit. He was both professional and empathetic. Service checkup was completed Service coordinator, Reza, met me at the door and took charge of service visit. He was both professional and empathetic. Service checkup was completed prior to allotted time. Reza pointed out I will soon need new tires . He provided 2 different quotes for four tires but was not pushy to make sale. He took the time to explain thoroughly the difference in quotes with pros and cons. Plan to check out other quotes but will use Pohanka if price is somewhat competitive More

Quick and easy service Great visit to Pohanka for service today. In 90 minutes, everything was complete and I had a comfortable place to work as well. Thanks Reza! Great visit to Pohanka for service today. In 90 minutes, everything was complete and I had a comfortable place to work as well. Thanks Reza! More

Honest and dependable I took my car in for service at the recommendation of a friend and could not be more please with the service I received. My car was finished in a time I took my car in for service at the recommendation of a friend and could not be more please with the service I received. My car was finished in a timely manner, I left having recieved honest answers, and was met with the utmost level of respect and professionalism. More

Genuine customer service I've purchased 3 cars at pohanka over the years and they have a great sales team who really take my needs into consideration, but the main reason I st I've purchased 3 cars at pohanka over the years and they have a great sales team who really take my needs into consideration, but the main reason I stay with Lexus, more specifically, Pohanka is their amazing service center. I love going to the pohanka service center because their customer service honestly makes me feel like a guest in a friends home. I used to live very close to pohanka Lexus making the drive very quick and convenient with their walk in availability but I've recently to Alexandria and now am only about 3 miles from Lindsey. I've been to Lindsey Lexus one time and the whole time I was there I felt like they were paying more attention to my wallet than me and doing everything they could to make me spend more money. At pohanka that's not the case. The service consultants there are genuine and actually care about my well being and the safe drivability of my car, they don't make things up in order to get me to buy stuff. My most recent service I had the pleasure of being helped out by Amber, she was absolutely amazing and let me know exactly what was going on with my car and the best courses of action to take in order to maintain my cars safety. She was very genuine with her explanations and seemed to really care about me. Let's just say I'm very happy to make the 40 minute drive down to chantilly just to be able to have my Lexus serviced at Pohanka More

Excellent and prompt service Reza explained what was going to happen from beginning to end. He had the car service completed in the time frame that was quoted. I was sent to an ex Reza explained what was going to happen from beginning to end. He had the car service completed in the time frame that was quoted. I was sent to an excellent customer waiting area, where I could get refreshments,TV and internet. Excellent experience More