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Pohanka Lexus Chantilly

Chantilly, VA

4.4
1,627 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

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Showing 1,627 reviews

December 17, 2012

I had contacted a few dealership places in the VA and DE areas but found the best dealership with Pohanka Lexus in terms of commitment, negotiations and friendliness of the office staff especially the sales More

by rehana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Mello
November 01, 2012

We just returned from Pohanka Lexus with our new RX 350. The buying experience was the best I've had in more than 50 years of car purchasing. This is in large part due to the professionalism of Mr. Peter Le More

by alheron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred T Heron
August 31, 2012

I had the pleasure of meeting with Adilson Gutierriez in purchasing my new RX450h. Adilson is an excellent salesman. He provided all the information I requested. We had a pleasant no-pressure negation over More

by Linda McDermott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adilson Guitierrez
August 25, 2012

All employeess are friendly and the service is outstanding. I have been a customer for over 15 yearsand will acquire my next new car the the dealership. Also, Garry O. Whipkey is an excellant asse More

by cmarkley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 08, 2012

Albert was an awesome sales consultant to work with. The entire experience was quick and painless. We visited multiple Lexus locations between Richmond and DC but we bought our Lexus here. More

by Ntsaiko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Yawson, Albert Yawson
July 07, 2012

Mickey Whitehead is the best new car dealer I have ever done business with. He is attentive to detail, knows his product, and is always available. If he doesn't know the answer to a question, he gets it. More

by chriscochran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey Whitehead
June 16, 2012

We purchased a ES 350 from Jon Goldburg in 2009. It was done on the Internet. It was a pleasent experience. Although we live in Virginia Beach VA we did not mind driving over 300 miles to pick up the car. More

by terry1839
Friendliness
Price
Recommend Dealer
Yes
April 22, 2012

Bought Michelin tires for my 2006 330ES from Pohanka Lexus. Usually go to Costco for their best price, outstanding service and FREE road hazard warranty, pressure checks, tire balance & rotations, ALL More

by deenmark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Whipkey
Jul 16, 2013 -

Pohanka Lexus Chantilly responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership.

April 17, 2012

Dear Peter,Thank you for your fantastic attention to Dear Peter, Thank you for your fantastic attention to making my car purchase a wonderful experience. I have been purchasing cars for years and work More

by ajford01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Lecomte
March 05, 2012

I purchased a Lexus RX last week from Pohanka. Seth Dryer was my sales person. His knowledge of the car and customer service was unparalleled. He arranged to deliver the car to my home over 40 miles More

by Nancy Kutler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Dryer, Seth Dryer
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