Pohanka Lexus Chantilly

It says something special about a Lexus dealership when the only Service Director has been Doug Moultrie and the only Parts Mgr has been Kevin Phillips since it was built. Both of them have gone the extra the only Service Director has been Doug Moultrie and the only Parts Mgr has been Kevin Phillips since it was built. Both of them have gone the extra mile for me over the past 21 years that I have been a customer. I worked with Mickey Whitehead and Abtin Viziri to special order a new Lexus RX hybrid in mid-Feb and expect delivery within the next couple of weeks. I received a great deal on the RX and will proudly have it maintained by Doug and his team at Pohanka Lexus. More

In 2007 we purchased an RX 400 h from Peter L for my wife. It was a great deal and remains an outstanding car and dealership. Recently I was looking for a new car for myself. I got quotes for a Chevy wife. It was a great deal and remains an outstanding car and dealership. Recently I was looking for a new car for myself. I got quotes for a Chevy Volt and Toyota Prius. This would have been my 4th Prius and 7th car from the same Toyota dealer/ salesman. Neither deal really excited me so we went to see Peter at Pohanka just to find out what he could do. I have never seen myself in a Lexus. After a lot of hard but friendly work with Peter I am now the proud owner of an ES 300 h. Peter was totally committed to meeting and exceeding our needs in all aspects of the deal. He met or beat both the Chevy and Toyota quotes. He was a consummate professional in every aspect, vehicle price, trade in,product knowledge and new car prep. He truly made us feel he was interested in usvas long term customers and has in fact continued to follow up months after the sale. While I have had a long term relationship with Toyota prior to this, I am now committed to having Peter and Pohanka as my sole " go to" dealer. More

The sales representative (Qui) was very professional and patient in addressing all my questions. No pressure, took the time to find a vehicle exact to my specifications, and a reasonable price for the new v patient in addressing all my questions. No pressure, took the time to find a vehicle exact to my specifications, and a reasonable price for the new vehicle was quoted up front. Was able to negotiate down a bit and agree on a price to my satisfaction. The trade-in value offered for my former vehicle was reasonable as well. Overall, the experience met or exceeded expectations. I left satisfied with the service and quality of the sales rep, the dealership and the vehicle I got. More

Do not waste your time with this dealer. We spoke to Peter L the night before our 3 and a half hour drive to confirm the car we wanted was still available. He said that it was and he would be glad to me Peter L the night before our 3 and a half hour drive to confirm the car we wanted was still available. He said that it was and he would be glad to meet us when we got there the next day. Upon arrival we find out immediately that the car we have driven 3 and a half hours for has had a deposit on it for the past 2 days and was unavailable. needless to say we were FURIOUS do not waste your time with this joke of a business. More

My husband and I have purchased LS460L and RX350 from Pohanka. The service was outstanding. Mike Wirth and Jon Goldberg provide exceptional service and assistance with all matters relating to our cars. W Pohanka. The service was outstanding. Mike Wirth and Jon Goldberg provide exceptional service and assistance with all matters relating to our cars. We will continue to use Pohanka for all of our future purchases and service needs. We highly recommend this dealership and the assistance of Mike Wirth with your decision. More

This deal at Pohankus Lexus was a painless transaction, unlike some of my past new car purchases within the same family of cars. Mickey Whitehead was knowledgable, friendly, and an overall great guy. unlike some of my past new car purchases within the same family of cars. Mickey Whitehead was knowledgable, friendly, and an overall great guy. Pohanka Lexus was the only dealer with more than one certified 2012 RX 450h to look at (5 available) and all of their vehicles were extremely low miles (the one we purchased had <9200 miles) with aggressive pricing. Every other dealer within 500 miles of our home in upstate SC had RX 450h's with almost 10k more miles and were asking between $1k and $2k more. Trade in value was a little less than what I would have liked (compared to MMR) but with 150k miles on my Sienna XLE Limited the small variation wasn't worth the hassle fighting over or trying to sell it myself. My wife and I drove almost 900 miles total (440 miles each way) to pick this vehicle up and we were concerned about what the pressure would be like when it came time to make the deal based on their not having seen our trade. We both were working sight unseen over the internet and phones. We worried for nothing! You couldn't have asked for a better experience. When we arrived at 10:00 AM (Mickey told us not to hurry due to heavy DC traffic), the car was cleaned and waiting for us in the pickup lane. We inspected the vehicle, took a test drive on a nice loop that gave a little of every kind of driving, and returned to finish paperwork. Everything was fully ready when we got there and it took very little effort on our part. A little over an hour later we were on our way back home. The vehicle was just as promised and I don't regret the 14 hours of driving to put this vehicle in my garage. I just wish they were closer to home!! More

I felt compelled to share how wonderful and easy the staff at Pohanka Lexus made purchasing my latest car. They were so accommodating and they found exactly what I was looking for. I will be forever l staff at Pohanka Lexus made purchasing my latest car. They were so accommodating and they found exactly what I was looking for. I will be forever loyal to this dealership! More

Cesar was great and really made it a good experience. He does not come accross as someone who will entertain people buying new cars. We had not made up our mind on which way we wanted to swing used or new. does not come accross as someone who will entertain people buying new cars. We had not made up our mind on which way we wanted to swing used or new. So, he definitely shows great options on both sides. More

Over the years we've purchased our share of automobiles and then some, including five Lexus. I'm one of those people for whom purchasing a car is a burden. I'd rather get a root canal. One o automobiles and then some, including five Lexus. I'm one of those people for whom purchasing a car is a burden. I'd rather get a root canal. One of the reasons I have purchased so many Lexus' in recent years is that working with a Lexus dealer, particularly those in Madison, WI, and Scottsdale, AZ, is not like dealing with other car dealerships. I must say that I approached Pohanka Lexus with some trepidation. I simply don't care for high volume dealerships that seem more like the auto assembly line than a warm customer experience. Cesar Zebina altered my opinion. He came to me, kept me informed, and was patient with my demands for information. He was always friendly, courteous and always professional. As a businessman I understand the value of my time and his. He never really tried to 'sell' me, which went a long way in making the sale. I had to spend minimal time at the dealership; he spent most of the time working with me on which car and option choices, as well as delivery at my home. Cesar has sold automobiles to several of my neighbors and close friends and my wife and I will be added to the list of those who will recommend his service. I'm probably every car salesman's nightmare. I know what I want and any effort at moving me through the process at anything other than my pace will result in my walking away and looking elsewhere. Cesar did none of the things that can make the process unpleasant. If and when it is time for us to replace our other Lexus, Cesar will be our first call. More

we had the pleasure of meeting with Wes Wolfe in purchasing our new 2013 ES 350 .Wes is an excellent salesman. He provided all the information we requested. He was very polite, open for negotiations purchasing our new 2013 ES 350 .Wes is an excellent salesman. He provided all the information we requested. He was very polite, open for negotiations on the pricing, and showed extreme willingness in getting that deal approved by his superiors. Over all he made buying our car easy. More