Pohanka Lexus Chantilly

10 STARS for Pohanka! Kudos to Pohanka for making my lease transaction so simple and stress-free. I can't say enough nice things and how seamless things run there. From ini Kudos to Pohanka for making my lease transaction so simple and stress-free. I can't say enough nice things and how seamless things run there. From initial greeting all the way through to driving away in a new car, I always feel like a VIP. (This is Lexus#2 for me)Everything just happens almost magically there from beginning to end. No joke! Qui Nguyen truly enjoys what he does and it shows. Well informed, always prepared, and willing to help well beyond the call of duty, only begin to describe his level of professionalism and dedication to customer service. As much as I research and prepare ahead of time, I've come to trust that he's taking care of my best interests while at the same time assuring that my final decision is the right one, and a happy one! I've been involved in many vehicle transactions in my life and I've never had the exceptional level of assistance as I've received at Pohanka. As I drive around in my new Lexus that I'm pleased to share with everyone looking at it-- I look forward to continued future business with Pohanka. Call Qui Nguyen & see! More

Great Service, Great Communication, and Great Associate This is the third time I have used the Lexus Service Center. This visit was to address an issue that I previously thought was resolved. However, the i This is the third time I have used the Lexus Service Center. This visit was to address an issue that I previously thought was resolved. However, the issue re-emerged after two weeks. The solution appeared to be a loose connection for the hi beam of the headlight. After further investigation it was discovered the ECU harness needed to be replaced. Asad kept me completely me informed of the situation with daily updates of what was happening, and consistent progress. While I waited he even escorted me back to my car to show me what the technician was doing to keep me even more informed of the situation. When my vehicle was ready Asad called me and informed me of the charges and that it would be ready when I arrived. Asad made the entire process seamless and worry free. I highly recommend Asad and the other team members of the service center to anyone visiting. More

Great Experience! I had a terrific experience at the sales center at Pohanka Lexus today! It was my first time bringing in my IS 250 in for its first service appt. Asad I had a terrific experience at the sales center at Pohanka Lexus today! It was my first time bringing in my IS 250 in for its first service appt. Asad Malik was very friendly, professional and went above and beyond to help me restore my Bluetooth connection and remove some unsitely marks on my interior!! Thank you for the free wireless connection and the ice cream! It made the short wait fly by. More

Thank you for your prompt and efficient service. Emil was friendly, courteous, and informative. It's nice to visit a service center that cares for their cust for your prompt and efficient service. Emil was friendly, courteous, and informative. It's nice to visit a service center that cares for their customers like this one. More

Great dealership We recently purchased a certified preowned Lexus. Suseel was our salesman. It was refreshing to work with Suseel. He offered very good advice and o We recently purchased a certified preowned Lexus. Suseel was our salesman. It was refreshing to work with Suseel. He offered very good advice and opinions on the vehicles we were looking at that helped in our decision making. He worked with management to get us a great offer on our trade on a certified preowned vehicle that was already competitively priced based on our comparison shopping. We never felt like we had to haggle on price (which we do not like doing). He asked us our expectations and he just made it happen without having to go back and forth all day. I actually felt he was working for us. He and the rest of the team were great with our 2 year old who turned the showroom into her own personal playroom for that afternoon. When we drove the car home, we noticed a slight vibration at highway speeds that we did not detect on the test drive. I called Suseel and he said to bring it in to service and they would take care of it. This is when I met Freddy. Freddy was as nice as could be. He arranged a technician, Jeff, to ride in the car with me to show him exactly what I was talking about. The technician saw the problem and made a game plan. Freddy arranged a loaner car for me to get to work. They road force balanced all of the four new tires which resolved the problem. When I returned to get the car, I receive express checkout service and the car was driving as smooth as can be. We cannot be happier with the car, the sales experience and the service we received. Even though there is a Lexus dealer closer to our home, Pohanka will have our business from here on out. More

Service Excellent facility. Very courteous staff. On extended trip and needed required servicing which included oil and filter change us tire rotation and bal Excellent facility. Very courteous staff. On extended trip and needed required servicing which included oil and filter change us tire rotation and balance. Quickly serviced. Vehicle cleaned throughly after servicing. Excellence throughout. More

Great Service The service advisor Daniel very professional and knowledgeable he took the time explain problem with my brake. They replaced all my brake pads and r The service advisor Daniel very professional and knowledgeable he took the time explain problem with my brake. They replaced all my brake pads and rotors my Rx 350 now my vehicle drive normal no vibration . Pohanka Lexus is great place to service your vehicle . Keep it up ! More

More service deal emails Great customer waiting area. Knowledgeable staff. Very friendly. I regret buying tires elsewhere, wish I had known about your sale! I would have Great customer waiting area. Knowledgeable staff. Very friendly. I regret buying tires elsewhere, wish I had known about your sale! I would have bought $ from Pohanka Lexus! More

Lexus service MY service experience with Pohanka Lexus of Chantilly and especially Mr. Asad Malik, the Pohanka Service Consultant, has been exceptional. All of the MY service experience with Pohanka Lexus of Chantilly and especially Mr. Asad Malik, the Pohanka Service Consultant, has been exceptional. All of the work was done well and quickly. Mr. Malik was professional, knowledgeable and personable. Working with Mr. Malik this morning was a pleasure. He ensured that the work was done well and did not allow my time to be wasted. He is a credit to the service department. More

Peter is a great asset to the Pohanka organization! I recently purchased my 2014 ES350 from Pohanka Lexus and I must say it was my best car buying experience. I also work in the car business so I know t I recently purchased my 2014 ES350 from Pohanka Lexus and I must say it was my best car buying experience. I also work in the car business so I know that car buying is not the easy and can be a long drawn out process. From start to finish Peter was always very upfront and honest which I really appreciate and respect. I let him know from the begining my time was very limited due to my working schuedule and having two little ones (one being a 13 month old) I would need be in and out with no hassle....... I got just that! When I pulled into Pohanka my car was cleaned, gased up and ready to go! Now being a woman I told him exaclty what I wanted black on black, Luxury package and of course when I got there I wanted to compare the diffences between the Ultra Luxury with the Luxury package. I spent about 5 minutes looking at the two and he was very helpful pointing out all the different features making sure I was making the right decision. After all was said and done, I picked the ES I orginally came in for. Negotiating was the part I was not looking forward to but I must say it was the most accomedating process and I was extremly impressed! The overall professionalism and honesty Peter showed is what sealed the deal for me. Even though I got an amazing deal I am a firm believer that people not only by the car they also buy people! I bought into Peter that night. He is a great asset for Pohanka and as long as he is there Pohanka will continue to have my business! Thank you Peter for making my first NEW car buying experience one I will never forget! YOU ROCK........ Ashlee More