Pohanka Lexus Chantilly

Very Professional I must confess this gentleman was exceptionally professional when I visited. Even though I was in state of confusion and inpatient, he spoke to me in I must confess this gentleman was exceptionally professional when I visited. Even though I was in state of confusion and inpatient, he spoke to me in a manner that I was able to understand the service process. He made my experience one to remember. Its for this reason I am giving him a review to recommend him because he deserve my time. More

Great customer service Pohanka Lexus Chantilly consistently delivers an excellent customer experience. I purchased my car there and always bring it there for service. Today Pohanka Lexus Chantilly consistently delivers an excellent customer experience. I purchased my car there and always bring it there for service. Today my service consultant was Albert Yawson who was friendly, energetic, and efficient. I highly recommend Pohanka Lexus Chantilly for sales and service. More

Great customer service Reza Kermanshahchi was very courteous and professional from the minute I walked in. He kept me updated and explained everything to me. I would retur Reza Kermanshahchi was very courteous and professional from the minute I walked in. He kept me updated and explained everything to me. I would return to this location for service again. More

Service was great- satisfied Great service- everything was handled well. I enjoyed sitting in the sports lounge too- I would come again and also recommend to others. Thanks Anuj Great service- everything was handled well. I enjoyed sitting in the sports lounge too- I would come again and also recommend to others. Thanks Anuj! More

Professional and friendly I came in yesterday for my regular maintenance and every time I go to Pohanka Lexus I receive great customer service but this last time I had the plea I came in yesterday for my regular maintenance and every time I go to Pohanka Lexus I receive great customer service but this last time I had the pleasure of being helped out by Nicole. She was extremely professional and friendly from the start at check in. She also informed me of the new upstairs lounge with all the massage chairs that really made my wait enjoyable! She also kept me updated through texting which was very convenient. Pohanka Lexus has an amazing service department with incredible staff. More

Good Service Visit . Brought SUV in for scheduled maintenance. Service was fast and quick. Loaner vehicle supplied and was able to drop my car off and pick up ver . Brought SUV in for scheduled maintenance. Service was fast and quick. Loaner vehicle supplied and was able to drop my car off and pick up very quickly. Thanks More

Excellent service I appreciated Anuj’s professionalism and willingness to help. Having your car out of commission is stressful but he made sure things went as smoothly I appreciated Anuj’s professionalism and willingness to help. Having your car out of commission is stressful but he made sure things went as smoothly as possible. More

Very satisfied Comfortable. Good to call ahead and get a quiet time. Fast service. Like taking my car to Lexus for quality service and confidence in the work that Comfortable. Good to call ahead and get a quiet time. Fast service. Like taking my car to Lexus for quality service and confidence in the work that is done. More

Excellent customer service I took my 2011 Lexus for a few issues I was having with the car. Esmeralda Sonato was my service advisor. I was always hesitant to take my car do the I took my 2011 Lexus for a few issues I was having with the car. Esmeralda Sonato was my service advisor. I was always hesitant to take my car do the dealership, but she was very insightful and had my best interest first. She took the time and went the extra mile to make sure I understood what was going on with my car. She took the fear of dealership out and despite the cost of the repairs she made this a good experience for me, I would definitely recommend to go see Esmeralda Sonato. More

Service Appointment I dropped off my car for service at this location. I was greeted by Reza. He was very pleasant to deal with, professional and able to answer all my q I dropped off my car for service at this location. I was greeted by Reza. He was very pleasant to deal with, professional and able to answer all my questions. I was in and out of the dealer with a loaner in less than 10 minutes. Great service!! More