Pohanka Lexus Chantilly

Good attitude,Good communication Today early morning I call for my 100K service, Some one answer the call, I make a appointment, I think his name was Asad Malik . He did not take tha Today early morning I call for my 100K service, Some one answer the call, I make a appointment, I think his name was Asad Malik . He did not take that long, give me nice loaner car, without asking me.that’s surprise ! price wise very good, some instant discount, same person with very thing is great service, good attitude,Good communication and pleasant to work with this kind of service oriented place. More

Tech problem manager Nice service of both tech and Customer interaction. Communication with update in a timely manner . Renting car is nice. I am very happy with the serv Nice service of both tech and Customer interaction. Communication with update in a timely manner . Renting car is nice. I am very happy with the service. More

RX 330 Mr. Malik is an exceptionally knowledgeable and friendly service consultant. He goes the extra mile to explain service requirements and necessities. H Mr. Malik is an exceptionally knowledgeable and friendly service consultant. He goes the extra mile to explain service requirements and necessities. He has very pleasant manners and disposition. More

Damage to car and poor service Got the car back with damage and a almost flat and leaking tire, as well as a broken hood latch that was obviously toyed with after going in to get ti Got the car back with damage and a almost flat and leaking tire, as well as a broken hood latch that was obviously toyed with after going in to get tires and windshield replaced. Denied anything was thier fault after having to drive back drop the car off again. No one offered to do a walk around the car to discuss the problems, just sent me on my way. Days go by before I get a call to discuss next steps, another week goes by before I get a return call saying the car is ready after finally fixing the flat / slow leak. upon receipt my car key is taped together, the key had been broken into 2 pieces making it almost unusable. Lots of electrical tape later in on my way again. Worst service I've ever gotten hands down. More

Excellent Service Service done to my vehicle was excellent. I want to point out Service Consultant Asad Malik for his friendly and accurate diagnosis of my problem. Wor Service done to my vehicle was excellent. I want to point out Service Consultant Asad Malik for his friendly and accurate diagnosis of my problem. Work was completed on time, price was quote accurately - a pleasant experience. Keep up the good work. More

BEST Car Buying Experiece I can't say enough about all the great folks at Pohanka Lexus. I'm on my 8th Lexus and will never buy another car. Mickey Whitehead is the BEST car I can't say enough about all the great folks at Pohanka Lexus. I'm on my 8th Lexus and will never buy another car. Mickey Whitehead is the BEST car salesman EVER - service oriented, not pushy, truly cares about the customer. Joe Brown is top notch at the financial wizardry of buying/financing/selling/leasing a car. He and Mickey make it pleasant, smooth, quick, and FUN!!! The guys at the service center are always pleasant, always helpful - from 5 a.m. til 11 p.m. I keep coming back for more and will continue to refer my friends and clients to Pohanka! Mary Beth Eisenhard Long & Foster Realtors More

Very satisfied customer I have never been disappointed with the outstanding work or the excellent customer service at this dealership. Five star in all categories. I am pleas I have never been disappointed with the outstanding work or the excellent customer service at this dealership. Five star in all categories. I am pleased to have this opportunity to rate Pohanka Lexus. More

Great service! My experience at Lexus today was excellent! Ala met me at the curb side as I pulled up. He immediately took me to the service desk, and promptly ent My experience at Lexus today was excellent! Ala met me at the curb side as I pulled up. He immediately took me to the service desk, and promptly entered my car for service. Ala was honest by telling me that the repairs and recall would take a while to complete. He immediately offered me a loaner car, so that my day was not at an inconvenience. Ala personally walked me to my loaner car, and answered any and all questions that I had. Ala was a great service representative for Lexus. He was helpful, professional, and friendly! Thank you! More

Awesome Service Asad & Adil were very knowledgeable and friendly-- great help!! They provided excellent customer service, fast service and helpful. I would definitely Asad & Adil were very knowledgeable and friendly-- great help!! They provided excellent customer service, fast service and helpful. I would definitely recommend them both and will tell others to come to Pohanka Lexus. More

Best Service Ever!! I had a great experience working Asad Malik at Pohanka Lexus of Chantilly. He was courteous, Knowledgeable, understanding and very nice to work with. I had a great experience working Asad Malik at Pohanka Lexus of Chantilly. He was courteous, Knowledgeable, understanding and very nice to work with. Considering the vehicle maintenance record he got me additional discounts by contacting Lexus and his manager for my 400h. It was a great experience and I strongly recommend Asad and Pohanks Lexus of Chantilly. Cheers!! Amol More