Pohanka Lexus Chantilly

Damage to car and poor service Got the car back with damage and a almost flat and leaking tire, as well as a broken hood latch that was obviously toyed with after going in to get ti Got the car back with damage and a almost flat and leaking tire, as well as a broken hood latch that was obviously toyed with after going in to get tires and windshield replaced. Denied anything was thier fault after having to drive back drop the car off again. No one offered to do a walk around the car to discuss the problems, just sent me on my way. Days go by before I get a call to discuss next steps, another week goes by before I get a return call saying the car is ready after finally fixing the flat / slow leak. upon receipt my car key is taped together, the key had been broken into 2 pieces making it almost unusable. Lots of electrical tape later in on my way again. Worst service I've ever gotten hands down. More

Excellent Service Service done to my vehicle was excellent. I want to point out Service Consultant Asad Malik for his friendly and accurate diagnosis of my problem. Wor Service done to my vehicle was excellent. I want to point out Service Consultant Asad Malik for his friendly and accurate diagnosis of my problem. Work was completed on time, price was quote accurately - a pleasant experience. Keep up the good work. More

BEST Car Buying Experiece I can't say enough about all the great folks at Pohanka Lexus. I'm on my 8th Lexus and will never buy another car. Mickey Whitehead is the BEST car I can't say enough about all the great folks at Pohanka Lexus. I'm on my 8th Lexus and will never buy another car. Mickey Whitehead is the BEST car salesman EVER - service oriented, not pushy, truly cares about the customer. Joe Brown is top notch at the financial wizardry of buying/financing/selling/leasing a car. He and Mickey make it pleasant, smooth, quick, and FUN!!! The guys at the service center are always pleasant, always helpful - from 5 a.m. til 11 p.m. I keep coming back for more and will continue to refer my friends and clients to Pohanka! Mary Beth Eisenhard Long & Foster Realtors More

Very satisfied customer I have never been disappointed with the outstanding work or the excellent customer service at this dealership. Five star in all categories. I am pleas I have never been disappointed with the outstanding work or the excellent customer service at this dealership. Five star in all categories. I am pleased to have this opportunity to rate Pohanka Lexus. More

Great service! My experience at Lexus today was excellent! Ala met me at the curb side as I pulled up. He immediately took me to the service desk, and promptly ent My experience at Lexus today was excellent! Ala met me at the curb side as I pulled up. He immediately took me to the service desk, and promptly entered my car for service. Ala was honest by telling me that the repairs and recall would take a while to complete. He immediately offered me a loaner car, so that my day was not at an inconvenience. Ala personally walked me to my loaner car, and answered any and all questions that I had. Ala was a great service representative for Lexus. He was helpful, professional, and friendly! Thank you! More

Awesome Service Asad & Adil were very knowledgeable and friendly-- great help!! They provided excellent customer service, fast service and helpful. I would definitely Asad & Adil were very knowledgeable and friendly-- great help!! They provided excellent customer service, fast service and helpful. I would definitely recommend them both and will tell others to come to Pohanka Lexus. More

Best Service Ever!! I had a great experience working Asad Malik at Pohanka Lexus of Chantilly. He was courteous, Knowledgeable, understanding and very nice to work with. I had a great experience working Asad Malik at Pohanka Lexus of Chantilly. He was courteous, Knowledgeable, understanding and very nice to work with. Considering the vehicle maintenance record he got me additional discounts by contacting Lexus and his manager for my 400h. It was a great experience and I strongly recommend Asad and Pohanks Lexus of Chantilly. Cheers!! Amol More

Regina Qui is a great salesman! I really enjoy working with him. This purchase is my second with Pohanka and I will definitely purchase there again. Qui is a great salesman! I really enjoy working with him. This purchase is my second with Pohanka and I will definitely purchase there again. More

Great sales and service Department I love Lexus, I had a 2008 Lexus RX and was in the market of purchasing a new one. Ala Odeh my service consultant listed the advantages and the new th I love Lexus, I had a 2008 Lexus RX and was in the market of purchasing a new one. Ala Odeh my service consultant listed the advantages and the new things the 2015 RX Fsport has that my 2008 does not have. He then referred me to see Abtin one of the sales managers who was able to run some numbers for me that was within my price range. I can now say that I am a proud owner of a 2015 RX Fsport thanks to Ala and Abtin. More

Great Customer Service I enjoy coming to Pohanka Lexus and being serviced by their representative, Ala Odeh. He is knowledgeable, courteous, efficient and a consummate pro I enjoy coming to Pohanka Lexus and being serviced by their representative, Ala Odeh. He is knowledgeable, courteous, efficient and a consummate professional! Definitely recommend! More