Pohanka Lexus Chantilly

awesome service i bought my car in for a rattle noise and ala odeh was my service guy .he took my car in right away and found out that something was loose under my ca i bought my car in for a rattle noise and ala odeh was my service guy .he took my car in right away and found out that something was loose under my car. they put it back were it belongs and washed my car for me only took an hour for everything. great customer service! More

Service Today I came in and received great service on my vehicle! Lorenzo helped me today to get help on my a/c. I'll be back for sure! Today I came in and received great service on my vehicle! Lorenzo helped me today to get help on my a/c. I'll be back for sure! More

An extra ordinary service experience - Thanks Mitch Mitch Buster has been the reason for my last service experience from being a normal to extra-ordinary. I realized how dependable he was only after Mitch Buster has been the reason for my last service experience from being a normal to extra-ordinary. I realized how dependable he was only after I have had to interface with somebody else, who would make me feel they are doing me a favor. Mitch made me feel like a LEXUS Customer, premium service for the premium car :-) My car had a lot of alert lights on including engine, AFS, and further needed 120k service. Mitch Buster was my service advisor who went went above and beyond to make me experience what I would say , 'the best service experience I ever had'. Being a detail oriented person, he looked up the vehicle being still under warranty and made sure that everything that was under warranty was fixed. Mind you, another service agent had decided to charge me for these services earlier this year. Mitch has been quite responsive in communication, as always. Being a woman, often you are being taking advantage of in service garages with jargons that dont make a whole lot of sense. Mitch had the patience to explain in detail about what was being done to the car in 'language that I can comprehend'. I will not go to see anybody, except Mitch, Since I know I can trust him. Thank you Mitch. More

Service experience Quick attention as soon as you pull into service department. Asad greeted me as I got out of my car, brought me inside and took care of my needs. Over Quick attention as soon as you pull into service department. Asad greeted me as I got out of my car, brought me inside and took care of my needs. Overall a great, efficient experience. Thanks. More

Great Service I bring my car in to pohanka Lexus all the time. I had the pleasure with Ala Odeh as my service rep this time and he was great. Very knowledgeable, an I bring my car in to pohanka Lexus all the time. I had the pleasure with Ala Odeh as my service rep this time and he was great. Very knowledgeable, and got my car done quickly and efficiently. More

Great service lady with awesome attitude Hi Lagii--thank you so much taking care of the service on our Rx 350 on Saturday. You were very knowledgeable and helpful, and I appreciated the care Hi Lagii--thank you so much taking care of the service on our Rx 350 on Saturday. You were very knowledgeable and helpful, and I appreciated the care you took in giving us an estimate of everything, which turned out to be very accurate. The loaner was great too. If possible , I would like to ask for you any time I bring our cars in for service . Best, Kennedy More

Service My whole experience at Pohanka Lexus was excellent. Asad Malik was a delight to deal with. The service you provided exceeded all expectations. Highly My whole experience at Pohanka Lexus was excellent. Asad Malik was a delight to deal with. The service you provided exceeded all expectations. Highly recommended More

Tech problem manager Nice service of both tech and Customer interaction. Communication with update in a timely manner . Renting car is nice. I am very happy with the serv Nice service of both tech and Customer interaction. Communication with update in a timely manner . Renting car is nice. I am very happy with the service. More

Good attitude,Good communication Today early morning I call for my 100K service, Some one answer the call, I make a appointment, I think his name was Asad Malik . He did not take tha Today early morning I call for my 100K service, Some one answer the call, I make a appointment, I think his name was Asad Malik . He did not take that long, give me nice loaner car, without asking me.that’s surprise ! price wise very good, some instant discount, same person with very thing is great service, good attitude,Good communication and pleasant to work with this kind of service oriented place. More

RX 330 Mr. Malik is an exceptionally knowledgeable and friendly service consultant. He goes the extra mile to explain service requirements and necessities. H Mr. Malik is an exceptionally knowledgeable and friendly service consultant. He goes the extra mile to explain service requirements and necessities. He has very pleasant manners and disposition. More