Pohanka Lexus Chantilly

Shane Tabit was essential to my used car buy! I recently bought a 2004 Lexus IS 300. Before completing the deal I sought out the expert advice of Pohanka Lexus Service. Shane Tabit was excellent I recently bought a 2004 Lexus IS 300. Before completing the deal I sought out the expert advice of Pohanka Lexus Service. Shane Tabit was excellent! He asked for the VIN and pulled the service records before I appeared for service. He carefully reviewed the recommended steps to bring my auto to excellent condition. He is responsible for recruiting me to the dealership for service. Wonderful and professional experience. More

Worst service experience ever Went to pick up my car after having work done. I called six hours earlier and was told the car would be ready. When I arrived at the service departmen Went to pick up my car after having work done. I called six hours earlier and was told the car would be ready. When I arrived at the service department, they could not find the car or paperwork. After 45 minutes,they found the car and pulled it around for pick up. Got into the car to find that glove box was completely removed! I was not having any work done on the glove box or the dashboard. Delayed another 30 mins while the glove box was re-installed. There was no explanation for why this happened. I have purchased several vehicles from Pohanka Lexus and we pay a premium price for the level of service they used to provide and to which we have come to expect. This experience was such a complete failure that we will have to think long and hard before we return. I'm currently in the market to purchase another vehicle for our daughter. I'd be hard pressed to give Pohanka another dime. They used to be a quality operation. It's just sad now. More

Great Service From the moment i was greeted outside by Ala Odeah to the time to pay at the cashiers desk, Ala was nothing but professional with me and is very knowl From the moment i was greeted outside by Ala Odeah to the time to pay at the cashiers desk, Ala was nothing but professional with me and is very knowledgable about Lexus. i will make sure to come and see him next tim i need service. More

Great service!!! I dropped my car off and was promptly greeted by Mike Feldmann and he was very delightful to work with, knowledgable and fair. I would recommend him i I dropped my car off and was promptly greeted by Mike Feldmann and he was very delightful to work with, knowledgable and fair. I would recommend him if you take your vehicle to Pohanka More

Not sure what goes here. The only negative was the wait before a service person checked me in. The department was disorganized and I stood waiting for a while waiting to check The only negative was the wait before a service person checked me in. The department was disorganized and I stood waiting for a while waiting to check in. Some of the service people were bickering over who would help another customer. Two others were occupied on a computer. No one even acknowledged me as I stood there. Once Mr. Earl came out from the back to wait on me, the service was excellent. If not for him, my rating for customer service would be lower. I give him 5 stars More

Service Mr. Asad Malik always provides excellent, friendly and appropriate service advise and solutions. He takes a thoroughly professional approach to ensur Mr. Asad Malik always provides excellent, friendly and appropriate service advise and solutions. He takes a thoroughly professional approach to ensure that all problems are adequately addressed. More

Happy customer!! Great service department, friendly employees and clean customer lounge. My service rep Ala Odeh was professional and got me in and out in a reasonable Great service department, friendly employees and clean customer lounge. My service rep Ala Odeh was professional and got me in and out in a reasonable time. More

Lexus service Mitch is the best We had trouble with the battery on a trip to Pa.... Mitch offered a loaner while they fixed me GS300. The waiting place was great so I stayed while i We had trouble with the battery on a trip to Pa.... Mitch offered a loaner while they fixed me GS300. The waiting place was great so I stayed while it was fixed... They even put air in my tires.... I hope the Pa. Dealer is this good. Thanks Mo More

Great customer service Asad was very helpful and went out if his way to ensure that I received the best value possible relating to available service options. Todd Asad was very helpful and went out if his way to ensure that I received the best value possible relating to available service options. Todd More

New GX 460 A couple of weeks ago I called this dealer and asked for any available sales person to request information about the 2014 GX 460 and to schedule a tes A couple of weeks ago I called this dealer and asked for any available sales person to request information about the 2014 GX 460 and to schedule a test drive. The sales person said they would email me the information and would follow up to schedule the test drive. After several weeks, I had not heard anything except, I did receive one email that appear to be automatically sent and included the most recent list of specials. This email tells me that I was put in their computer. I was considering not going back to the dealer, but then I decided to visit the dealer and this is where it got better. We were greated by Suseel Kanagaratnam who is by far the best sales person I have ever worked with. He really seems to love his job and is very smart and straight forward. My wife and I are very analytical people and had a million questions related to the money of it all as we looked at it from every angle possible. Not only was he patient (and funny), Suseel really understood how we think about things and explained everything in a way that we could trully understand and did not give the typical "canned" xx answers. After we drove the car, we went inside to start talking, Keep in mind that we did not plan to buy for several months. Fours hours later we were walking out the door the proud leesee of a new GX 460 (white). When we buy a car, we keep it for a very long time. But, we did not want a $900 per month car payment. Suseel helped us with this and proposed the solution of starting off with a 3 year lease, which has a lower payment, and then at the end of the lease, we can buy the car for an amount that is pre-determined now. This basically will extend the amount of time that we pay for the vehicle which ultimately keeps the monthly payment lower. You definitely should ask for Suseel if you go to this dealership. Make sure you ask him about his koi pond. Hopefully in a few years when we have to replace our other car, he is still in the business. Also, we chose a Lexus as our first luxury vehicle purchase because we know the reputation of Toyota and have owned several Toyota's over the years. More