Pohanka Lexus Chantilly

Loyal customer I love coming to this dealership. They have friendly staff including mike Feldmann. They also have great waiting rooms for when you need to wait but y I love coming to this dealership. They have friendly staff including mike Feldmann. They also have great waiting rooms for when you need to wait but you also have a convenient loaner car if needed. More

Amazing Service! I took my car in for service and Ala Odeh was already outside waiting for me. He took care of my service needs while I waited in less than 2 hours. Gr I took my car in for service and Ala Odeh was already outside waiting for me. He took care of my service needs while I waited in less than 2 hours. Great service and great waiting lounge! More

Great expierience! As always mike f was amazing. He is very knowledgable and friendly. He will fully explain all repairs so you can understand them. I recommend if you o As always mike f was amazing. He is very knowledgable and friendly. He will fully explain all repairs so you can understand them. I recommend if you own a Lexus go see mike f! More

Sressless service! I was visiting family in Virginia from Pennsylvania. My Lexus ES started having stalling problems. My brother recommended Chantilly Lexus. I took i I was visiting family in Virginia from Pennsylvania. My Lexus ES started having stalling problems. My brother recommended Chantilly Lexus. I took it there and my service adviser, Gianluca Ballin, explained what was happening and promised to have the problem fixed within 2 hours. Much to my surprise, it was ready when promised. Great staff and customer lounge. More

Test drive new Lexus GS 350. Great Experience. Thanks Mike We went to test drive a new GS350 F and being about 90 miles away Mike Wattawa made the total experience smooth and very professional. Mike came in We went to test drive a new GS350 F and being about 90 miles away Mike Wattawa made the total experience smooth and very professional. Mike came in an hour early and had two cars we emailed an interest in ready for us to drive. Mike spent lots of time with us. He was never pushy and very professional. Mike Wirth, Sales Manager, was especially easy to deal with when it came to our trade in and new car financing.. Lots of cars and great staff that go the extra mile. Thanks. Rob and Trudy More

Professional service experience on my Lexus I just wanted to take this time to thank Pohanka service department. The best service department I have ever delt with. What impressed me the most w I just wanted to take this time to thank Pohanka service department. The best service department I have ever delt with. What impressed me the most was not only how I was treated by Ms Moore , but seeing their interactions with the other customers while I was there. This service department definitely deserves to be acknowledged in a big way. Also they have very nice waiting area with massaging chairs. My kids loved it . More

Haseeb Hameed Asad is one of the best service advisor at this location. He is genuinely courteous and professional. I would love to go back to him for an advise o Asad is one of the best service advisor at this location. He is genuinely courteous and professional. I would love to go back to him for an advise on my cars next service needs. More

Professional Service I had the opportunity to work with Mr. Emil Short in the Service Department. Despite a difficult repair, which took my car off the road for some ten d I had the opportunity to work with Mr. Emil Short in the Service Department. Despite a difficult repair, which took my car off the road for some ten days, Mr. Short was always helpful, kept me informed about developments constantly, responded immediately to my calls and was unfailingly professional. I like this dealership a lot. The cars are great, but so are the people. I'll ask for Mr. Short next time the car needs to be serviced. More

Shane Tabit was essential to my used car buy! I recently bought a 2004 Lexus IS 300. Before completing the deal I sought out the expert advice of Pohanka Lexus Service. Shane Tabit was excellent I recently bought a 2004 Lexus IS 300. Before completing the deal I sought out the expert advice of Pohanka Lexus Service. Shane Tabit was excellent! He asked for the VIN and pulled the service records before I appeared for service. He carefully reviewed the recommended steps to bring my auto to excellent condition. He is responsible for recruiting me to the dealership for service. Wonderful and professional experience. More

Worst service experience ever Went to pick up my car after having work done. I called six hours earlier and was told the car would be ready. When I arrived at the service departmen Went to pick up my car after having work done. I called six hours earlier and was told the car would be ready. When I arrived at the service department, they could not find the car or paperwork. After 45 minutes,they found the car and pulled it around for pick up. Got into the car to find that glove box was completely removed! I was not having any work done on the glove box or the dashboard. Delayed another 30 mins while the glove box was re-installed. There was no explanation for why this happened. I have purchased several vehicles from Pohanka Lexus and we pay a premium price for the level of service they used to provide and to which we have come to expect. This experience was such a complete failure that we will have to think long and hard before we return. I'm currently in the market to purchase another vehicle for our daughter. I'd be hard pressed to give Pohanka another dime. They used to be a quality operation. It's just sad now. More