Pohanka Lexus Chantilly

Great Customer Service I brought my car in on a busy weekend and they told me that the wait time will be 2 hours for a state inspection and emissions. Albert my service advi I brought my car in on a busy weekend and they told me that the wait time will be 2 hours for a state inspection and emissions. Albert my service advisor was able to get it done in less than an hour for me. He was really nice, professional and courteous and he really made my day. More

Great Customer Service Vernon was very friendly and provided a great customer experience. This was my first visit to Pohanka Lexus and they exceeded all my expectations. I Vernon was very friendly and provided a great customer experience. This was my first visit to Pohanka Lexus and they exceeded all my expectations. I would definitely recommend them. More

Outstanding Customer Service In the past I've trained organizations in how to work with customers and the total experience with Reza Kemanshahchi and the rest of his team exemplif In the past I've trained organizations in how to work with customers and the total experience with Reza Kemanshahchi and the rest of his team exemplifies great service. Arriving at Pohanka, my car was quickly checked in. Reza explained every step of the way what the repair team found and which repairs were necessary and why. It's always disappointing to have to spend money to repair your car, but understanding why something went wrong and then being given options for how to resolve it makes the customer feel empowered instead of a victim. Every step of the repairs, I received updates. When the car was repaired, I was able to pay over the phone and simply drive to the service center and pick up my car without waiting in line. Thanks for the great service from the whole team, and special thanks to Reza for coordinating their efforts and being so efficient and caring when relating to me. More

Smooth/Courteous/Professional Service....Highly Recommend! I brought my car in for the initial 5,000 mile service visit. Reza was very helpful / professional. Even though relatively crowded, my vehicle was ser I brought my car in for the initial 5,000 mile service visit. Reza was very helpful / professional. Even though relatively crowded, my vehicle was serviced quickly. Pohanka Lexus made my wait time very comfortable. I highly recommend the service department and its staff. Thank you for a very smooth / positive experience. More

Very Courteous Treated very professionally. Fast and courteous service. Large pleasant waiting area included snacks, Wi-Fi, etc... I will come back on a regular ba Treated very professionally. Fast and courteous service. Large pleasant waiting area included snacks, Wi-Fi, etc... I will come back on a regular basis. Excellent experience. More

Great customer service I came in yesterday for an oil change for my Lexus LX. Esmeralda Sonato was wonderful. I will definitely come here again. The waiting launch upstairs I came in yesterday for an oil change for my Lexus LX. Esmeralda Sonato was wonderful. I will definitely come here again. The waiting launch upstairs is a plus More

Reza is really nice and helpful helps me alot when i come in Reza thank you so much for help today your really helpful and friendly thank you for your help.reza is awsome!!!!yes i would recommend this service ag Reza thank you so much for help today your really helpful and friendly thank you for your help.reza is awsome!!!!yes i would recommend this service agian reza is a good help!!!i will recommend reza to my friends really good help and nice thank you for everything More

Excellent service - Anita A Comfortable. Good to call ahead and get a quiet time. Fast service. Like taking my car to Lexus for quality service and confidence in the - Anita A Comfortable. Good to call ahead and get a quiet time. Fast service. Like taking my car to Lexus for quality service and confidence in the work that is done. More

Quick and curteous service Always delivers vehicle in a timely and friendly manner. Answers questions and provides quality service. I highly recommend having your verhicle servi Always delivers vehicle in a timely and friendly manner. Answers questions and provides quality service. I highly recommend having your verhicle serviced here. You will be highly satisfied More

Pleasant experience Pohanka Lexus makes getting my car serviced so stress free. Reza -service writer-is very calm and confident. He explains things clearly. Great waiti Pohanka Lexus makes getting my car serviced so stress free. Reza -service writer-is very calm and confident. He explains things clearly. Great waiting areas too. More