Pohanka Lexus Chantilly

Outstanding Customer Service! Great Service department! Mike Feldmann and his team of technicians are extremely knowledgeable, responsive and understand true customer service. My Great Service department! Mike Feldmann and his team of technicians are extremely knowledgeable, responsive and understand true customer service. My husband and I will only bring our two Lexus vehicles to him for service. First class all the way around and he exemplifies what the Lexus brand is all about. More

I would Not Go to another..Pohanka is the Best! I purchased my 2006 IS350 from Pohanka Lexus in Chantilly and they have always worked on my car. Most recently, I had to order new Blizzak Snow t I purchased my 2006 IS350 from Pohanka Lexus in Chantilly and they have always worked on my car. Most recently, I had to order new Blizzak Snow tires (the best made). Pohanka not only picked up my car in Leesburg, but also brought it back. When I found that one of the valve sensors malfunctioned 4 days later and my new tire was flat, Shane was quick to take care of everything. I feel blessed in that he was not only the original Sales Representative who sold me my Lexus brand new in 2006, but he is also a Service Manager. I have never had a dealer who goes out of their way to be helpful, kind, and reasonably priced. I can't say enough good things about Pohanka Lexus in Chantilly---it's the place I keep coming back to! God Bless you guys!! More

Ala Odeh Service It is always a good experience when i visit the lexus service department. Ala Odeh has been my service representative for two years now and he always It is always a good experience when i visit the lexus service department. Ala Odeh has been my service representative for two years now and he always delivers quality service and is consistent in everything he says and in all his estimates. More

Mr. Fred Earl Mr. Earl has been my Service Advisor over two years. He is honest, dedicated and very professional. It has provided excellent guidance in relation t Mr. Earl has been my Service Advisor over two years. He is honest, dedicated and very professional. It has provided excellent guidance in relation to my 430 Lexus. Mr. Earl is extremely knowledgeable, and take his time to answer all questions. My company, Unity Systems would like to thank him for all his hard work. We look forward on working with him in 2015. More

Excellent Service I brought my vehicle into Mike for a check up, to prepare for holiday travel. Mike is extremely knowledgeable, answered all my concerns and questions I brought my vehicle into Mike for a check up, to prepare for holiday travel. Mike is extremely knowledgeable, answered all my concerns and questions in great detail, to help put my mind at ease. It was one less thing I had to worry about this busy holiday season. Costumer service is trait I take very seriously in deciding to return to a business for future service. If Mike represents the quality of customer service and work one can expect from Pohanka Lexus - Service Center. I have no problem returning to the Excellent Customer Service and Work I get, when dealing with Mike Feldmann at Pohanka Lexus - Service Center! More

Happy Lexus Owner Honest and efficient! Fred is professional and knowledgeable. Fred doesn't try to sell you anything you don't need. Fred is the nicest guy. Honest and efficient! Fred is professional and knowledgeable. Fred doesn't try to sell you anything you don't need. Fred is the nicest guy. More

Excellent service We all know that it's difficult to find a car service center that provides trustworthy, personal service with prompt and accurate diagnosistics. Poha We all know that it's difficult to find a car service center that provides trustworthy, personal service with prompt and accurate diagnosistics. Pohanka Lexus Chantilly will far exceed your expectations. Mike Feldmann in Service is outstanding, honnest and very knowledeable. I highly recommend Mike and his team of technicians to all Lexus drivers who want to keep their car running for the long haul. He is the only one I take my vehicle to. More

Excellent service My experience with Pohanka Lexus of Chantilly service department was very satisfying. I was greeted by Mr. Ballin, who went above and beyond helping My experience with Pohanka Lexus of Chantilly service department was very satisfying. I was greeted by Mr. Ballin, who went above and beyond helping me with a heat issue on my 2005 430. He quickly arranged the work and provided a loaner. The work was done within the time and price range he quoted. Excellent service! More

Excellent Service Excellent service from Mike Feldmann and the rest of the service center. I own two Lexus vehicles and only bring my vehicles to Mike for service. He Excellent service from Mike Feldmann and the rest of the service center. I own two Lexus vehicles and only bring my vehicles to Mike for service. He fully understands customer service and delivers 5 star treatment every time. I moved to VA about 9 months ago and called Pohanka Lexus three months prior to my arrival with a service question. Mike answered my call and answered all my questions. Upon arriving to VA, I took my car to the service center, and to my surprise, Mike not only remembered me but remembered specifically what I needed serviced for my vehicle. I have owned Lexus vehicles for many years and customer service like this is one of the main reasons I will continue to remain with the Lexus brand! More

Exceptional Experience My service advisor, Lagii moore was excellent and returned my car exactly as promised!! She exemplify excellent customer service, and professionalism. My service advisor, Lagii moore was excellent and returned my car exactly as promised!! She exemplify excellent customer service, and professionalism.I will not service my car anyplace else! Well done, Marty K. More