Pohanka Lexus Chantilly

Great Service Consultant Reza always provides excellent customer service to me. He doesn't push me to purchase anything that is outside of the scope of routine maintenance. Reza always provides excellent customer service to me. He doesn't push me to purchase anything that is outside of the scope of routine maintenance. More

Super New Concourse Level Customer Lounge Pohanka has opened a new Concourse Level Customer Lounge. It is bright and very spacious grouped into many smaller areas. There is a row of massage Pohanka has opened a new Concourse Level Customer Lounge. It is bright and very spacious grouped into many smaller areas. There is a row of massage chairs that give you a great 20 minute going over - try it! Nicole Perry got our car in for an emergency state inspection and we had hardly finished with the chairs before she was texting to say it was ready! Just a great end to a long day - we arrived around 8:30pm... More

Continued Outstanding Service Great customer service as always. Asad Malik was professional and efficient and the service was timely and the estimate was accurate. I've been goin Great customer service as always. Asad Malik was professional and efficient and the service was timely and the estimate was accurate. I've been going to Pohanka Lexus in Chantilly for almost 17 years and the service and facility have always been excellent. It is especially busy on Saturdays, so avoid that day if possible. More

Quick, easy, professional Every time I come in I have had wonderful experiences with Pohanka Lexus Chantilly Service. Today was no different and Raymon made the visit....as alw Every time I come in I have had wonderful experiences with Pohanka Lexus Chantilly Service. Today was no different and Raymon made the visit....as always, a pleasant experience. Thanks for making life a little easier and thanks for taking care of our Lexus. A lot can be said for having such a great after purchase service program and it definitely solidifies my decision to purchase a future Lexus! More

Easy and Comfortable Service Visited for 30K maintenance. Pohanka is always easy to work with. Service is expensive, but they are a luxury dealer. Their new waiting area provides Visited for 30K maintenance. Pohanka is always easy to work with. Service is expensive, but they are a luxury dealer. Their new waiting area provides a private space to work. I was there only an hour. Every is so friendly. Reza was very professional, as well as the other staff. More

Another Superior Service Experience Great job team! Thank you for continuing to go the extra mile for your customers. I continue to recommend Pohanka Lexus, not just for the cars, but Great job team! Thank you for continuing to go the extra mile for your customers. I continue to recommend Pohanka Lexus, not just for the cars, but also for the people top to bottom. Keep making Garry look great! More

Simply the best Visited Pohanka Lexus tomorrow for 10K maintenance. This guys always find ways to make service better. Always great environment, food, entertainment a Visited Pohanka Lexus tomorrow for 10K maintenance. This guys always find ways to make service better. Always great environment, food, entertainment and friendly great service. More

Great Customer Service I brought my car in on a busy weekend and they told me that the wait time will be 2 hours for a state inspection and emissions. Albert my service advi I brought my car in on a busy weekend and they told me that the wait time will be 2 hours for a state inspection and emissions. Albert my service advisor was able to get it done in less than an hour for me. He was really nice, professional and courteous and he really made my day. More

Great Customer Service Vernon was very friendly and provided a great customer experience. This was my first visit to Pohanka Lexus and they exceeded all my expectations. I Vernon was very friendly and provided a great customer experience. This was my first visit to Pohanka Lexus and they exceeded all my expectations. I would definitely recommend them. More

Outstanding Customer Service In the past I've trained organizations in how to work with customers and the total experience with Reza Kemanshahchi and the rest of his team exemplif In the past I've trained organizations in how to work with customers and the total experience with Reza Kemanshahchi and the rest of his team exemplifies great service. Arriving at Pohanka, my car was quickly checked in. Reza explained every step of the way what the repair team found and which repairs were necessary and why. It's always disappointing to have to spend money to repair your car, but understanding why something went wrong and then being given options for how to resolve it makes the customer feel empowered instead of a victim. Every step of the repairs, I received updates. When the car was repaired, I was able to pay over the phone and simply drive to the service center and pick up my car without waiting in line. Thanks for the great service from the whole team, and special thanks to Reza for coordinating their efforts and being so efficient and caring when relating to me. More