Pohanka Lexus Chantilly

Great Service and Excellent Waiting Area I was in for routine maintenance and Reza provided excellent friendly service. I liked that he was standing outside when I arrived and directed me whe I was in for routine maintenance and Reza provided excellent friendly service. I liked that he was standing outside when I arrived and directed me where to go. The service was quick but goes by even faster sitting in the massage chairs. The upstairs waiting area is the best. More

Excellent Proffessional Car Dealer Service! Mr .Malik was very thorough explaining what has to be done for my car this morning and very happy about it.See you next time! Mr .Malik was very thorough explaining what has to be done for my car this morning and very happy about it.See you next time! More

Horrible service, will never make a deal with them again If i could give 0 stars, I would! They are such rip offs!! I absolutely LOVE my car and Lexus as a brand, but I will NEVER recommend anyone to this p If i could give 0 stars, I would! They are such rip offs!! I absolutely LOVE my car and Lexus as a brand, but I will NEVER recommend anyone to this place. I leased my car from Pohanka about 2 years ago and I have only ever had issues with their service. The people are not nice, and they do not know how to do their job properly. They made me look like a liar and they kept repeating the same thing over and over and acted like I had no idea what was wrong with my car. My car was making an odd noise from the first day that i purchased it, it also would randomly shake while breaking and I had called them about this issue and they told me that it was because my car is AWD and there was nothing to worry about. I then took my car to their dealership and asked them to check the tires and noise and they said nothing was wrong. I asked again when they changed my oil, and the same response was given, nothing is wrong. Recently I started losing air in my tire every time I drove it, and because lexus never gave me the proper response, I took my car to a mechanic shop, and they told me that my tire is bent and it seems like an issue that has been there from the factory and it is just expanding over time. I had received the same review from two different mechanic shops and the service people of Pokanka told us it was our fault and charged me for the tire. More

Service on my 2013 Lexus RX 350 Excellent professional and timely service, as always at this dealership. Reza was great to work with. I will return to this dealership for future serv Excellent professional and timely service, as always at this dealership. Reza was great to work with. I will return to this dealership for future service. More

Service on 2017 350RX Always professional and friendly. I have had Reza as my representative several times over the past service visits and he has been extremely helpful i Always professional and friendly. I have had Reza as my representative several times over the past service visits and he has been extremely helpful in explaining the service to me and making sure that I am provided a loaner when necessary and without any wait time. More

Great Service Reza Kermanshahchi provided excellent service, and kept me informed on exactly when my car would be ready for pickup. He made sure that I had everyth Reza Kermanshahchi provided excellent service, and kept me informed on exactly when my car would be ready for pickup. He made sure that I had everything I needed, More

Professional, Polite & Personalized service Asad was a real pro... extremely efficient, polite and honest. I was at the dealership for a routine service on my GX 460. It was a very pleasant ex Asad was a real pro... extremely efficient, polite and honest. I was at the dealership for a routine service on my GX 460. It was a very pleasant experience ...... More

Great service provided by Anuj Gyawali. I came to Pohanka Lexus to service my Wife's car and Anuj provided the best service. He explained all the technical points and went over the overall b I came to Pohanka Lexus to service my Wife's car and Anuj provided the best service. He explained all the technical points and went over the overall bill with me. I highly recommend my service consultant Anuj. He is the rock star!!!! More

Raymond is Awesome! From the minute I walked in the door, to the moment I drove away in my car Raymond took care of every detail. The process was quick and easy, and he a From the minute I walked in the door, to the moment I drove away in my car Raymond took care of every detail. The process was quick and easy, and he also kept in contact to give me updates along the way. Fantastic service. Bravo, Raymond! More

Quick, courteous, friendly and easy I work with Asad and its really easy to get in touch with him. He is a man of his word and the dealer does honest work. Service done at Pohanka just m I work with Asad and its really easy to get in touch with him. He is a man of his word and the dealer does honest work. Service done at Pohanka just makes your car feel right and brake services last a long time. Asad has been very knowledgeable and helpful with different needs I have had with my car including some tech help. I always get a loaner so I can get to work and express checkout is a breeze. More