Pohanka Lexus Chantilly

75,000 Mile Service Reza, has helped me with several services at Pohanaka Lexus. He is always pleasant, professional and courteous. He takes time to explain what work has Reza, has helped me with several services at Pohanaka Lexus. He is always pleasant, professional and courteous. He takes time to explain what work has to be done, how long it will take and costs. I appreciate his help. Thank you Reza. More

Fast and Friendly Service Rez met us in the service lane and promptly took care of us. He thoroughly went over the 150K service details and had us in a loaner car quickly. He Rez met us in the service lane and promptly took care of us. He thoroughly went over the 150K service details and had us in a loaner car quickly. He stayed in touch by text and phone throughout the car's service keeping us updated. Rez was a pleasure to work with and we were very pleased with our service at Pohanka. More

Excellent Service! Another great service experience. Asad Malik took such a good care of our Lexus. He is very knowledgeable, courteous and kind. He also helped arrange Another great service experience. Asad Malik took such a good care of our Lexus. He is very knowledgeable, courteous and kind. He also helped arrange a loaner vehicle, which was a huge convenience. All in all, great customer service by Asad Malik. Thank you Asad! Thank you Pohanka Lexus! More

State Inspection Reza immediately greeted me upon exiting my car at Pohankha Lexus service center. He signed me in and addressed all of my needs promptly. No complaint Reza immediately greeted me upon exiting my car at Pohankha Lexus service center. He signed me in and addressed all of my needs promptly. No complaints about anything. More

Great Service Reza was very professional. I needed an oil change and he proceeded to write up the ticket and I was in/out at the time he specified. Also, like to me Reza was very professional. I needed an oil change and he proceeded to write up the ticket and I was in/out at the time he specified. Also, like to mention I have been getting my car serviced at this dealership since 2009. And, the customer service has always been a pleasant experience for me. And, I drive in from Accokeek, MD. Its a hike but I prefer getting my car serviced at Pohanka Lexus of Chantilly. More

Great Service and Excellent Waiting Area I was in for routine maintenance and Reza provided excellent friendly service. I liked that he was standing outside when I arrived and directed me whe I was in for routine maintenance and Reza provided excellent friendly service. I liked that he was standing outside when I arrived and directed me where to go. The service was quick but goes by even faster sitting in the massage chairs. The upstairs waiting area is the best. More

Great service and great people They did a great job and Asad did a great job of taking care of my every need. They have a great facility and makes it very comfortable to do work the They did a great job and Asad did a great job of taking care of my every need. They have a great facility and makes it very comfortable to do work there. More

friendly and professional Reza was attentive and professional, explained what was needed and why and when . no pressure and respectful to budget concerns . the work was done in Reza was attentive and professional, explained what was needed and why and when . no pressure and respectful to budget concerns . the work was done in a timely manner More

Horrible service, will never make a deal with them again If i could give 0 stars, I would! They are such rip offs!! I absolutely LOVE my car and Lexus as a brand, but I will NEVER recommend anyone to this p If i could give 0 stars, I would! They are such rip offs!! I absolutely LOVE my car and Lexus as a brand, but I will NEVER recommend anyone to this place. I leased my car from Pohanka about 2 years ago and I have only ever had issues with their service. The people are not nice, and they do not know how to do their job properly. They made me look like a liar and they kept repeating the same thing over and over and acted like I had no idea what was wrong with my car. My car was making an odd noise from the first day that i purchased it, it also would randomly shake while breaking and I had called them about this issue and they told me that it was because my car is AWD and there was nothing to worry about. I then took my car to their dealership and asked them to check the tires and noise and they said nothing was wrong. I asked again when they changed my oil, and the same response was given, nothing is wrong. Recently I started losing air in my tire every time I drove it, and because lexus never gave me the proper response, I took my car to a mechanic shop, and they told me that my tire is bent and it seems like an issue that has been there from the factory and it is just expanding over time. I had received the same review from two different mechanic shops and the service people of Pokanka told us it was our fault and charged me for the tire. More

Excellent Proffessional Car Dealer Service! Mr .Malik was very thorough explaining what has to be done for my car this morning and very happy about it.See you next time! Mr .Malik was very thorough explaining what has to be done for my car this morning and very happy about it.See you next time! More