Pohanka Lexus Chantilly

Will recomend Alfredo Farias was outstanding. He knew exactly what he was talking about and was very kind. I felt very comfortable with the treatment I received f Alfredo Farias was outstanding. He knew exactly what he was talking about and was very kind. I felt very comfortable with the treatment I received from Mr. Farias as well as the service. More

75,000 Mile Service Reza, has helped me with several services at Pohanaka Lexus. He is always pleasant, professional and courteous. He takes time to explain what work has Reza, has helped me with several services at Pohanaka Lexus. He is always pleasant, professional and courteous. He takes time to explain what work has to be done, how long it will take and costs. I appreciate his help. Thank you Reza. More

Fast and Friendly Service Rez met us in the service lane and promptly took care of us. He thoroughly went over the 150K service details and had us in a loaner car quickly. He Rez met us in the service lane and promptly took care of us. He thoroughly went over the 150K service details and had us in a loaner car quickly. He stayed in touch by text and phone throughout the car's service keeping us updated. Rez was a pleasure to work with and we were very pleased with our service at Pohanka. More

Excellent Service! Another great service experience. Asad Malik took such a good care of our Lexus. He is very knowledgeable, courteous and kind. He also helped arrange Another great service experience. Asad Malik took such a good care of our Lexus. He is very knowledgeable, courteous and kind. He also helped arrange a loaner vehicle, which was a huge convenience. All in all, great customer service by Asad Malik. Thank you Asad! Thank you Pohanka Lexus! More

Regular service Awesome experience with Reza! Extremely empathetic, and professional! He is now my go to Advisor as i felt most comfortable sharing my concerns with h Awesome experience with Reza! Extremely empathetic, and professional! He is now my go to Advisor as i felt most comfortable sharing my concerns with him, and his response was on-point! Just what you would expect from Lexus! Kudos Reza! Yay! More

Excellent Service Reza provided excellent customer and kept me informed throughout the service process. My husband and I have been having our vehicles serviced at Poh Reza provided excellent customer and kept me informed throughout the service process. My husband and I have been having our vehicles serviced at Pohanka Lexus for 14 years. James is our usual go to guy and has always provided excellent customer service. Great to know that we can depend on Reza to provide the same level of service in James’ absence. Great job Reza! More

State Inspection Reza immediately greeted me upon exiting my car at Pohankha Lexus service center. He signed me in and addressed all of my needs promptly. No complaint Reza immediately greeted me upon exiting my car at Pohankha Lexus service center. He signed me in and addressed all of my needs promptly. No complaints about anything. More

Great Service Reza was very professional. I needed an oil change and he proceeded to write up the ticket and I was in/out at the time he specified. Also, like to me Reza was very professional. I needed an oil change and he proceeded to write up the ticket and I was in/out at the time he specified. Also, like to mention I have been getting my car serviced at this dealership since 2009. And, the customer service has always been a pleasant experience for me. And, I drive in from Accokeek, MD. Its a hike but I prefer getting my car serviced at Pohanka Lexus of Chantilly. More

Great service and great people They did a great job and Asad did a great job of taking care of my every need. They have a great facility and makes it very comfortable to do work the They did a great job and Asad did a great job of taking care of my every need. They have a great facility and makes it very comfortable to do work there. More

friendly and professional Reza was attentive and professional, explained what was needed and why and when . no pressure and respectful to budget concerns . the work was done in Reza was attentive and professional, explained what was needed and why and when . no pressure and respectful to budget concerns . the work was done in a timely manner More