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Pohanka Lexus Chantilly

Chantilly, VA

4.2
1,630 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

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Showing 1,630 reviews

February 23, 2025

I recently purchased a GX550 Overtrail+ from Pohanka Lexus. From the moment I initiated an online inquiry to stepping onto the lot, Matt Vasenko helped me with the buying process, which was seamless a More

by phdskip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Vasenko, Kirk Schwartz
February 18, 2025

On February 17, 2025, I arrived at Pohanka Lexus at 12:30 PM for service. The check-in process was completely disorganized—there was no clear line, and customers rushed forward when advisors called “Next,” l More

by XX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Nguyen, Albert Yawson
January 15, 2025

This is the second time I am getting ripped up by Pohanka Lexus service department. This time I took my car in because it had a slow leak in one of my tires. They called that there is nail in the tire and More

by key
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lagii Moore
July 15, 2024

Worst Lexus Service Department in the DMV. Purchasing a luxury vehicle should be a red carpet pleasant experience from point of purchase and throughout ownership. At least that is the goal I t More

by Winashkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suseel Kanagaratnam, Asad Malik
June 16, 2024

It's always a pleasure working with Shavan. My daughter just bought her first car and she is thrilled with it! Simply the most professional car buying experience around!!! He had the car detail More

by SC and AC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shavan Barzani
September 25, 2023

It was my pleasure to purchase my Lexus Truck from Pohanka Chantilly. My Salesman Matthew Vasenko was great. He was knowledgeable, friendly and a joy to work with. If you ever need a Lexus, call Matth More

by Dahnari5
Recommend Dealer
Yes
Employees Worked With
Matthew Vasenko
June 24, 2023

My purchase of a Lexus from Pohanka Lexus Chantilly could not have gone better. My salesman, Daniel Gajramsingh, was great, to the point that he drove my new car to me, a roundtrip distance of 450 miles. H More

by John
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Gajramsingh
April 26, 2023

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professi More

by Sultan of Lansdowne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic Camaou and Service Rep Hetter Stoner. Both astounding.
April 07, 2023

I bought a 2022 RCF from Pohanka Lexus. It was delivered by truck and was dirty as the driver stated he hit a few storms on his way to Florida.. I understood but I noticed the next day it h More

by Jessica Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shavan Barzani
April 05, 2023

Don't buy a car from these people; they will stab you in the back wherever they can. More

by tpohlhaus
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Hamed Amirchoupani
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