Pohanka Lexus Chantilly

Worst Lexus Service Department in the DMV. Purchasing a luxury vehicle should be a red carpet pleasant experience from point of purchase and throughout ownership. At least that is the goal I t Purchasing a luxury vehicle should be a red carpet pleasant experience from point of purchase and throughout ownership. At least that is the goal I think the manufacturer intended for there customer’s experience. Unfortunately there are dealer groups like Pohanka who’s clear concern for profit margins has left customer like myself and others receiving a fast food experience in addition to in my case the service department damaging my flag ship line vehicle. Please make sure to check your vehicle before and after should you service here because when they damage your car they will not tell you nor give you the courtesy of returning your call from the so called service Director, General Manager all the way up to execute level management. If you are lucky the best you will get is a nasty attitude, followed by denial and no accountability with a splash of aggression and a hint of arrogance like they are doing you a favor and you are lucky to get it. For those that love McDonald’s quality service and food this is a great place to go. Try one of the other Lexus dealers in theDMV for a luxury experience. Thanks for taking the time to read this review I hope it saves you TIME, MONEY AND THE HEADACHE of experiencing the worst service from a so called luxury dealership in the DMV. More

It's always a pleasure working with Shavan. My daughter just bought her first car and she is thrilled with it! Simply the most professional car buying experience around!!! He had the car detail My daughter just bought her first car and she is thrilled with it! Simply the most professional car buying experience around!!! He had the car detailed and ready to test drive when we arrived. The finance department was quick and efficient as well! We appreciate the great service you get from Shavan and Pohanka Lexus. More

It was my pleasure to purchase my Lexus Truck from Pohanka Chantilly. My Salesman Matthew Vasenko was great. He was knowledgeable, friendly and a joy to work with. If you ever need a Lexus, call Matth Pohanka Chantilly. My Salesman Matthew Vasenko was great. He was knowledgeable, friendly and a joy to work with. If you ever need a Lexus, call Matthew, you'll be in great hands! More

My purchase of a Lexus from Pohanka Lexus Chantilly could not have gone better. My salesman, Daniel Gajramsingh, was great, to the point that he drove my new car to me, a roundtrip distance of 450 miles. H not have gone better. My salesman, Daniel Gajramsingh, was great, to the point that he drove my new car to me, a roundtrip distance of 450 miles. He did a fantastic job every step of the way. More

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professi and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professional demeanor. Again I had my worked upon by the excellent Camaou my African brother0-in-arms. Such a wonderful and outstanding mechanic. My 2014 ES 350 with 71,000 miles never looked better and drives even better. I always visit with Miss Tricia head of all Service and with General Manager Gary Whipkey. Pohanka is the diamond imperial of all dealerships and I love the vip treatment even though I am a normal customer who appreciates the quality professional product given to me each and every time since April 2014. Hetty, Camaou, Tricia, Gary and the exceptional expertise at this dealership is cause to keep my loyalty in tact and to never look elsewhere. Rob Rothstein Lansdowne, Virginia 20176 More

I bought a 2022 RCF from Pohanka Lexus. It was delivered by truck and was dirty as the driver stated he hit a few storms on his way to Florida.. I understood but I noticed the next day it h It was delivered by truck and was dirty as the driver stated he hit a few storms on his way to Florida.. I understood but I noticed the next day it had a ding in the driver rear panel. I emailed multiple times to be told they are going to get with the transport company. Well it’s an 80k car so I went to Lexus of melbourne and their paintless ding repair guy fixed the ding but the ding was down to the metal. So in order to make it right they said I had to go to a body shop for which they recommended but I still have yet to hear from my salesman shavan. The purchase was in February. More

Don't buy a car from these people; they will stab you in the back wherever they can. the back wherever they can. More

Special thanks to Asad Malik for the outstanding customer service. I very much appreciate his help and professionalism. service. I very much appreciate his help and professionalism. More

Dealership was great. Very transparent on the price and extremely professional throughout the purchase price. Best buying experience ever. Thank you, Cesar! Very transparent on the price and extremely professional throughout the purchase price. Best buying experience ever. Thank you, Cesar! More

An outstanding experience ! ! The first purchase went so professionally that we went back two weeks later and purchased our second new Lexus from Pohanka. Qui Nguyen and Mike W ! The first purchase went so professionally that we went back two weeks later and purchased our second new Lexus from Pohanka. Qui Nguyen and Mike Wirth, our Reps. were the epitome of class and commitment to our total satisfaction. A great operation !! More