Pohanka Kia of Salisbury

Service was great! First time going to this service shop, and I will definitely return if I need too. My car was finished in a timely manner. and I will definitely return if I need too. My car was finished in a timely manner. More

Went there today after researching the website for a few vehicles. Walked in to see no customers and all employees either standing around chatting or at their desks on their phones. Never once greeted or as vehicles. Walked in to see no customers and all employees either standing around chatting or at their desks on their phones. Never once greeted or asked if we needed help.. Had to speak up on my own to get acknowledged then after waiting 5 minutes was finally told the other representative was with another customer so to this lady it seemed a bother to help us. Despite being ready to buy today. Tried to lighten the mood asking how her holiday was and had a very disgruntled response. Found out most of the vehicles were not at the Salisbury location. So I simply asked if they could have the vehicles brought over (never knew this was going to strike an issue.) Was informed they will not because other locations are 3 to 4 hours away and will only do so if already paperworked to purchase. Ok I guess I understand that but even simply asking the question further frustrated the lady. So I told her what I was looking for in a used year and price range and that I simply didn't want a certain color for a car. Barely even wanted to show me anything on the lot scrolling past numerous options that I could clearly see on her screen may be of interest to me but she never mentioned but 2 or 3 cars. Then when she went to get the keys she stated I was KILLING her because I didn't want a specific color of a car. Didnt speak a word to us as we went out to walk to the car to view it. Asked to test drive the car and she walked away with my i.d. had ME pull the car around while she went to copy the license. Not to mention just gave us the keys and had us test drive the car alone she didn't bother coming with. When we arrived back she was with a couple who clearly just purchased a vehicle and left us standing in the cold to watch. Still again NEVER SPOKE A WORD the couple even asked if we were waiting for her and stillno acknowledgement. Not even saying "I'll be right with you" nothing. So I handed the keys to another employee who was out front smoking and he actually asked how I liked everything told him the drive and car was nice but the ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER SEEN. 10/10 WOULD NOT RECCOMEND. More

My husband & I went to Kia to initiate a new lease on Kia Sportsge. Sales Consultant Sergio Soto assisted us. He was knowledgeable & professional and ensured we understood all the functions of our Kia. In Sportsge. Sales Consultant Sergio Soto assisted us. He was knowledgeable & professional and ensured we understood all the functions of our Kia. In addition, finance manager Liz Disimone was also efficient, professional & explained all the details clearly. More

Great service as always. I go out of my way to deal with what I consider the best service staff on the Eastern shore ! Always professional, very friendly and efficient what I consider the best service staff on the Eastern shore ! Always professional, very friendly and efficient More