Pohanka Hyundai

The experience was awesome The sales and delivery experience was awesome. The sales and finance staff were very professional and went out of their way to locate and deliver the The sales and delivery experience was awesome. The sales and finance staff were very professional and went out of their way to locate and deliver the exact car we were looking for. Danny drove to a dealership in Virginia to get the car and bring it back to us for delivery. The extended warranty and finance people made very professional thorough and concise presentations without any hard sell tactics which is VERY unusual in my experience. We worked primarily with Danny during the process but our associate sales person Tamara was quite helpful as well and Don the sales manager could not have been more accommodating. We almost walked out of a dealership last year while purchasing a vehicle for my daughter due to the laborious multi hour up sell process we endured AFTER we had the vehicle prepped and were just trying to pay for it and go home. The Pohanka experience was the complete opposite of that ordeal. We have and will continue to recommend Pohanka to our friends and family. We will certainly plan to purchase our next vehicle at Pohanka More

Excellent Experience We had the pleasure of buying a new SUV from Pohanka Hyundai. Our salesperson Raymond Walford was pleasant, knowledgeable, and very easy to work with We had the pleasure of buying a new SUV from Pohanka Hyundai. Our salesperson Raymond Walford was pleasant, knowledgeable, and very easy to work with. Everyone we met was warm and friendly. All our questions were answered. We would not hesitate to buy another car from this dealership. More

awsome. great service My visit was great Mr.Raymond was very supportive, warm welcoming with a positive spirit. He is great with making customers feel right at home My visit was great Mr.Raymond was very supportive, warm welcoming with a positive spirit. He is great with making customers feel right at home More

Customer Satisfaction The salesman, Raymond W., provided 100%product knowledge , hospitality, quality customer service, professionalism and excellent time management. I The salesman, Raymond W., provided 100%product knowledge , hospitality, quality customer service, professionalism and excellent time management. I reviewed the 2012 Hyundai Sonata on TruCar mobile application and went to this dealership to see vehicle, only. After my inquiry with the dealer and God, it was determined to purchase vehicle. I would highly recommend this dealership, salesman and staff. More

The absolute worst, dishonest, disrespectful dealership ever We purchased our 3rd Hyundai from Pohanka and it has been a nightmare. We incorrectly thought there was a three day period to review the contract and We purchased our 3rd Hyundai from Pohanka and it has been a nightmare. We incorrectly thought there was a three day period to review the contract and although we discussed this with three different staff - no one corrected this. We had been there for hours with a two year old and signed off on documents repeatedly saying we would review for the 3 days. We were charged far more for the vehicle than quoted, did not receive any incentives advertised including loyal customer although we traded in a Hyundai which was paid in full. We were there until closing and returned the following morning at opening with the discrepancies in charges and were basically laughed at and told we signed it - it's ours and there is no 3 day grace period in Maryland and they were under no obligation to tell us that even though they knew we were operating with that assumption. We have tried to resolve this over the past few months and they do not return calls, e-mails or letters. We ended up trading the car (which was useless because of the size and was misrepresented) with another Hyundai dealership (College Park the absolute best!!!) and found that Pohanka never cancelled the optional coverage as requested (this coverage can only be cancelled by the dealership) and Pohanka will not return calls or e-mails. We have paid close to $700 for insurance that we cancelled in April 2014 for a car we no longer have. Pohanka crossed the line of unprofessionalism to downright disrespectful when my last attempt to reach the manager, Mr. Leeds, was transferred to many offices and placed on hold finally with someone finally hanging up on me when I began to talking. Read the yelp reviews before you purchase -- this is standard procedure for them -- I wish I had. RUN from this dealership!!! More

"Mr. Raymond is a Uplifting Blessing" After dealing with a different area dealership for the last two years and being told I can't have the vehicle I want. I felt taken advantage of. I wen After dealing with a different area dealership for the last two years and being told I can't have the vehicle I want. I felt taken advantage of. I went to Pohanka Hyundai of Capital Heights. There I met Mr. Raymond Walford who sat down with me and asked my exactly what I wanted and didn't past judgement on me. Instead he processed my past experiences and I walked out of the dealership with exactly what I asked for. I would "HIGHLY RECOMMEND" Mr. Raymond Walford and the Pohanka dealership to everyone looking for a vehicle. I am now a memeber of the Pohanka Family!!!!!!! More

HIghly recommend Pohanka Hyundai of Capital Heights! Highly recommend this dealership from sales the entire staff. Saleman was professional, knowledgeable and best of all, did resort to pressure sales t Highly recommend this dealership from sales the entire staff. Saleman was professional, knowledgeable and best of all, did resort to pressure sales tactics. The finance department got me better rates than I could get from my credit uninion which is highly unusual. For one of the few times I can remember, I walked away with a very positive feeling and experience with my car purchase. I will come back to this dealer the next time I'm in the market for a car!!! More

Raymond was awesome at Pohanka I had a great experience at Pohanka. The salesman that helped me was Raymond and he was amazing! Helpful, caring, informative. He made me feel very co I had a great experience at Pohanka. The salesman that helped me was Raymond and he was amazing! Helpful, caring, informative. He made me feel very comfortable throughout the entire process!!! If I could rate him at 20 stars I would! More

Awesome Experience I had been looking for a new car because my Toyota failed me. I had been car shopping at different dealerships trying to get the best deal. I met a sa I had been looking for a new car because my Toyota failed me. I had been car shopping at different dealerships trying to get the best deal. I met a salesperson by the name of Danny Peña who I was really impressed with. This is my 4th time buying a new car and I can say that I have never had service like this. He was really attentive to my needs and didn't just try to sell me a car. He made sure that all of my questions and doubts were answered. After going back and forth on different cars, I was able to finally decide which one I wanted and he did a great job in closing the deal. If you are going to buy a car, I recommend you have Danny Peña handle the sale. Due to his professionalism and business acumen, I will buy from Pohanka again. More

Exceptional I Lorenzo Thompson experience with pohanka was excellent. All his hard work ended with me having my the car i love. Will recommend any friend or fami I Lorenzo Thompson experience with pohanka was excellent. All his hard work ended with me having my the car i love. Will recommend any friend or family to Mr. Warford. Superb dealership. Thank you again. More