Pohanka Hyundai of Salisbury

Excellent Jenny and Steve made the purchasing process easy and stress-free. I would recommend this dealership to anyone who is looking to purchase a car or a t Jenny and Steve made the purchasing process easy and stress-free. I would recommend this dealership to anyone who is looking to purchase a car or a truck. More

Excellent My experience at Pohanka Hyundai in Salisbury was very good. Sales Manager and associate were great to work with they exceeded my expectations. They My experience at Pohanka Hyundai in Salisbury was very good. Sales Manager and associate were great to work with they exceeded my expectations. They found a perfect 2017 Santa Fe for me . All associates I came in contact with were very knowledgeable and had a nice attitude. More

SUV Purchase The purchase of my SUV from Pohanka Hyundai of Salisbury was a great decision. Everyone there was very friendly and very helpful. It was an excellen The purchase of my SUV from Pohanka Hyundai of Salisbury was a great decision. Everyone there was very friendly and very helpful. It was an excellent experience. More

Worst service experience ever My Santa Fe's engine (with 70,000 miles) seized up while en-route from PA to Chincoteague, VA. We were towed to Pohanka, the nearest dealer, where we My Santa Fe's engine (with 70,000 miles) seized up while en-route from PA to Chincoteague, VA. We were towed to Pohanka, the nearest dealer, where we had to leave the car to be diagnosed and go on in a rental car. They promised a phone call by the end of the next day to let us know what was going on, but didn't call. In fact, we were forced to get our service manager from back home to intervene for us just to get some information. This was the way our experience with Pohanka began, and this is the way it continued for ONE MONTH while they waited for multiple warranty "adjustors", decided on a course of action (new engine? used engine? reconditioned engine?), looked for a used engine to install, and then finally (3 weeks later) began the installation. In all that time, they never ONCE contacted us to give us an update, despite our numerous calls and requests for information . Finally, we were told that the engine had arrived and would be installed and ready for us 3 days from then. I called again to confirm this 2 days later, as it was a 2 1/2 hour for me to get there, and I was assured that we could pick it up the next day. I drove down, and when almost there called to see if the car was ready. The assistant service manager said it was out on a test drive and would be back in a matter of minutes. When I arrived at the dealership, I was told there was a "little problem" that had to be worked out -- the "Check Engine" light had come on during the test drive, and they had found that the oil intake (pump?valve?) was bad and had to be replaced. Unfortunately, they did not have the part in stock. I observed them calling various places to locate one with no luck, and requested a car so that I could go to lunch while they worked it out. I was given a loaner. A little under 2 hours later, I got a call that the car was ready to go. I went back, and as I was being handed the key, a technician came out and said that he "just (had) to check one more thing". He took the keys and the car back into the garage. Meanwhile, the assistant service manager had me sign several papers, but said he couldn't give me a copy right then to take with me; he said they would mail it later. (I didn't ask where they found the part that they couldn't locate before I left.) I took my car, and was about 7 miles away when the Check Engine light came on. I called and was told that I should just take it to my own "guy" at my dealership in PA -- he would know exactly what it was. When I did take it in to my dealership's service department 2 days later, it only took them a matter of hours to determine that Pohanka had installed a bad engine. They gave me a loaner car, and are now involved in the process of haggling once again with warranty adjustors to get the matter resolved. I will probably be without my car for at least another week. To add insult to injury, the Pohanka Service Manager called my husband's cell two days after I had picked up the car with the defective engine installed; she said she just wanted to "check in and make sure everything was okay with your vehicle." I was flabbergasted, as I had called her the night of the entire incident and left her a detailed message telling her what had happened and how unhappy we were with the way things had been handled. I have had many cars over my lifetime, but NEVER have had worse service ANYWHERE than at Pohanka. In fact, this is the first review of this type that I have ever written. Perhaps customers from the Salisbury area get better service? More

Hyundai Improvements My husband has a Hyundai, but there are a few problems when I pull the seat forward enough to operate it. These problems do not exist in the newer mo My husband has a Hyundai, but there are a few problems when I pull the seat forward enough to operate it. These problems do not exist in the newer model. I had investigated Hyundai online, and Pohanka sales associate Jennie responded promptly and professionally. More

Salisbury MD The staff at the dealership was very friendly and professional. They helped me when I needed it and took my opinions into consideration. I would defin The staff at the dealership was very friendly and professional. They helped me when I needed it and took my opinions into consideration. I would definitely come back again. More

Review The experience trading in my vehicle for a new vehicle was good. It did take way too much time and I don't believe there was communication as to why. The experience trading in my vehicle for a new vehicle was good. It did take way too much time and I don't believe there was communication as to why. I sat there for almost 5 hours and then had to return and wait about an hour the next day. It wasn't the worst thing in the world but it was annoying. More

N/A This was a great experience and all of the staff were helpful/friendly. I will definitely be back in three years to continue working with Pohanka. This was a great experience and all of the staff were helpful/friendly. I will definitely be back in three years to continue working with Pohanka. More

Did it again Fifth car. Love them Great people. To buy from as always true to their words. Price. Selection outstanding , free coffee. Free gifts. What else Fifth car. Love them Great people. To buy from as always true to their words. Price. Selection outstanding , free coffee. Free gifts. What else you want. More

Great dealership Very professional staff. Made us feel welcome from the moment we walked into the dealership. Worked tireless to meet our price range and car that we Very professional staff. Made us feel welcome from the moment we walked into the dealership. Worked tireless to meet our price range and car that we wanted. Went to another dealership to get the color of the car we wanted. More