Pohanka Chevrolet

First time I had been there. I can sum up with buyer beware. I wanted a Corvette convertible and they had none new. I felt they did everything they could to steer me to what I can sum up with buyer beware. I wanted a Corvette convertible and they had none new. I felt they did everything they could to steer me to what THEY had (a coupe). They seemed to have a reason for every complaint about buying what they had. I feel I was too nice and I feel they really took advantage of that. I felt being high pressured. . I'll admit, I think I should have walked out and gone back to my old dealer and instead broke down and gave in. They kept saying they could only give me $55K for a trade in and then I saw online they listed it for $67K. Again, I felt I was just giving in on every issue. VERY high pressure I felt. Just be aware and I think you should go somewhere else! The sales supervisor (I think he was but may not be his exact title) said he couldn't guarantee MSRP on a certain new model I wanted when other dealers do. I really regret buying the vehicle from them and felt I was pressured into buying it. Lastly, the salesman asked for my phone and credit card at some point during the hurried process. He signed me up for Onstar that included a trial that would charge my credit card account after 2 months for $34.99 unless canceled. I don't remember him ever stating he had done that and found out thru an email. Just seems like another way to make GM money if you don't remember to cancel the subscription (isn't that what all the free trials try to do?). When I called to cancel, they also told me that the salesman should have gone over all the features in the new car together with me. I had to chuckle because we never even went into the new vehicle together for him to do that. I think you can tell why I believe the dealer was not that interested in helping ME. Rather they were more concerned about their own benefit, making a sale with as little effort on their part as possible. I just wanted (and assumed I would get) a mutually fair deal and I don't think the dealer wanted that. I do have to say the finance guy (sorry, I don't remember his name) was great. He went over everything well and did not hard sell. I really appreciated how professional he was. More

Place has gone down. My wife had a bad experience 3 years ago where they treated her like horribly. I though maybe this was a one time incident but then it happened to me My wife had a bad experience 3 years ago where they treated her like horribly. I though maybe this was a one time incident but then it happened to me and I stopped going. I went against my better judgement by trying to save time and not having to go to two different dealerships. I get complimentary state inspection here and I decided get oil change. They have always accepted a competitors coupon and this time the service manager straight up told me no because it was way too much of a discount compared to their normal pricing. However they sent in the mail a coupon pamphlet stating bring a competitors coupon and we'll match it. Ive reported them to Chevrolet Corporate and I hope something is done about it. Don't go here take your money somewhere else l, where they'll appreciate you as a consumer. More

I just took my Chevy Bolt in for the 7 year AC service. Scheduling was easy, and the work was completed in a decent time considering the amount of work involved. The Service Techs, Adam Lebo and Josh Skinn Scheduling was easy, and the work was completed in a decent time considering the amount of work involved. The Service Techs, Adam Lebo and Josh Skinner were exceptional. When I Thought there had been a slight screw up they were quick to have me back in where they went over the situation and SPENT THE TIME to show me my mistake. The EV service engineer/technician Jack working on the vehicle went over the whole thing. I’m pretty much of a car nut. The engine bay is always clean so I thought I noticed some fitment issues- Wrong! Still a good learning experience. Additionally they threw in some service that I would have needed in December as part of the service since the car was practically disassembled for the initial work. That was a surprise. I’ve been taking the Bolt to them since my original purchase in 2019 and have been very happy. I would recommend them and their EV crew without a a doubt. BTW the vehicle has been reliable and worth every $$. Pohanka Chevy helped make it so. I do not work there nor do I have a financial interest in the business. More

Stephen and both Caleb's were outstanding to work with. This Cheverlot dealership is hands down the best to work with. It was the best experience I have had buying any car. This Cheverlot dealership is hands down the best to work with. It was the best experience I have had buying any car. More

They do what I request them to do and more. Everyone is usually polite and helpful. Everyone is usually polite and helpful. More

Service was done well and in the time estimate given. Car was clean and the weather was good Car was clean and the weather was good More

David Beltran, Service Advisor provided excellent service on my last service visit for my traverse. on my last service visit for my traverse. More

Fast, accurate, and efficient service, with high customer courtesy for the third year of our lease. Thank you Moses and Rob courtesy for the third year of our lease. Thank you Moses and Rob More

The dealer was reasonably quick at doing the car purchase deal, only taking 3.5 hours to complete. deal, only taking 3.5 hours to complete. More

I had a very disappointing experience with the service department. I dropped off my car on Friday night and was told it would be ready on Saturday, then Sunday, then Tuesday—but no one contacted me each t department. I dropped off my car on Friday night and was told it would be ready on Saturday, then Sunday, then Tuesday—but no one contacted me each time the schedule changed. Even on Tuesday, my car sat untouched in the parking lot all day, and I only found out the technician had left without finishing the work after I arrived at 8:50 p.m. They repeatedly gave me incorrect information, and the lack of communication was extremely frustrating. I purchased my tire protection plan directly from Pohanka, yet I was still told different things about the rim replacement and the claim process. I hope they improve their communication and professionalism, because this experience made me seriously doubt whether I can trust their service in the future. More