Pohanka Chevrolet

Service department review The staff is pretty good. The Service department does offer a lot to the waiting customer, also the Service department is open for late night service The staff is pretty good. The Service department does offer a lot to the waiting customer, also the Service department is open for late night service hours. I would suggest being mindful of the business aspect of the department. If the department asks you to call GM customer service, do not have the dealership work on your vehicle until after you speak to GM customer service. Also make sure you discuss pricing before you leave your car there (try to speak to someone over the phone ahead of time). Be mindful if you are going in for a part you previously fixed, also discuss pricing and payments ahead of time before taking your car in, the department does not offer refunds, so you are better off shopping around ahead of time. More

Disrespectful and rude If I could give zero stars, I would. If you buy a car here, you've paid too much. We were looking for a Suburban Premier and had done our research If I could give zero stars, I would. If you buy a car here, you've paid too much. We were looking for a Suburban Premier and had done our research for months. We kept an eye on one we liked at Pohanka during that time and finally decided to inquire. We negotiated some via email and went in to see the vehicle and negotiate the final price. They refused to budge any further on the price and acted like it was ridiculous to even try and negotiate further. We happily left after their internet service manager, Mike Waters, made a scene in the lobby like a petulant little child who didn't get his way. We weren't asking for a ridiculous price reduction, as proven by the fact their competitor met us at our price on a Suburban Premier that had more features and options then the Pohanka vehicle (on the very same day!). My advice: use this place to get a price quote from and then head to Lindsay Chevrolet in Woodbridge (or anywhere else for that matter). Trust me, it's worth the hike and Lindsay is willing to beat any competitors price… with a smile on their faces! More

Real Professional Buying Experience Joel Piller, Anuj Bharadwaj, Francis Mendiola and Guy Eberhart all worked very well to see that my needs were met with an honest trade allowance and c Joel Piller, Anuj Bharadwaj, Francis Mendiola and Guy Eberhart all worked very well to see that my needs were met with an honest trade allowance and competive deal on a sweet 2018 Chevrolet Impala Premier. No tricks or hidden fees were employed during the process and they saw that I was in and out in a timely fashion. I will continue to send all friends and family to this top notch dealership going forward. More

Superior product knowledge and service Our experience at Pohanka Chevrolet, buying a certified used Silverado, was superb. Joel Piller is the gent I would go back to for any future purchas Our experience at Pohanka Chevrolet, buying a certified used Silverado, was superb. Joel Piller is the gent I would go back to for any future purchase, and recommend to anyone who expects product knowledge, no pressure, but just a good guy. I felt like I was looking over a truck with a good friend, not a "salesman". Israel Menisher did the finance and registration paperwork for us. He was efficient, thorough, and, as a truck owner himself, had some great advice about trucks for me - a first time truck owner. The whole operation at Pohanka Chevy is professional, knowledgeable, and respectful of you - the person about to spend a lot of money on a vehicle. More

Breath of Fresh Air, Fun and Honesty I recently purchased a Chevrolet Impala from Pohanka Chevrolet after visiting six other dealers. This dealership treated me with respect and made me I recently purchased a Chevrolet Impala from Pohanka Chevrolet after visiting six other dealers. This dealership treated me with respect and made me feel that I was in charge of the negotiations - no negative comments or appearance of pressure placed on me by the dealer's representative, Joel Piller. Joel's personality made the entire experience enjoyable. After making the deal for the car, the manager who processed the paperwork was knowledgeable, understanding and made the interaction enjoyable rather than tedious. The entire experience was a breath of fresh air, compared to the other dealers I interacted with. More

STRESSFREE and PEACEFUL! I visited the dealer just a few days ago. I can honestly say that this has been the most amazing experience I have ever experienced in my life. The ge I visited the dealer just a few days ago. I can honestly say that this has been the most amazing experience I have ever experienced in my life. The gentleman that greeted us as soon as he saw us was such professional that more sales men can learn from him. He not only gave us the attention we needed without making us feel pressured to leave with a car that day- His tone of voice and the help we received was confident and allowed us to feel at ease. Never once did we feel like running away and just going somewhere else. I will continue to purchase and most of all refer everyone I know to this dealer. I cant leave without giving a shout out to "Greg McDaniel "for being the BEST SALESPERSON out there. Never lose your understanding for your customers and putting yourself in the customers shoes before your own. THANK YOU! THANK YOU! I cant wait to get my sunroof installed to LOVE my vehicle even more. More

Overall great experience Communication about the delivery status of our new Chevy Bolt was excellent. We were well-informed all along the way. The sales process went quickly Communication about the delivery status of our new Chevy Bolt was excellent. We were well-informed all along the way. The sales process went quickly and smoothly. The GM (Francis Mendiola) made sure we were happy with our purchase and followed up later in the day with us. Austin Allen (sales) was knowledgeable and friendly. His post-sales follow up on the features of the car was fantastic and greatly appreciated. Everyone in the dealership was extraordinarily helpful and friendly. I will return there for all of our family vehicle purchases. More

Still can't seem to find the title for my car After roughly 15 years of buying many vehicles from both individuals, dealerships, even over the phone from other states, I have officially had the ab After roughly 15 years of buying many vehicles from both individuals, dealerships, even over the phone from other states, I have officially had the absolute worst car buying process of my life. I have been lied to, ignored, blown off, and treated like I have never been treated as a paying customer before. I purchased my a used commuter car from this dealership January 11th. Paid in full, in cash, immediately. I picked up the car the next day after waiting more than half the day for them to get it through detail. It seemed after they had my money it got forgotten about. No big deal, it happens. When I was in the process of buying, I was told the title was locked up in the back, and it would take roughly 5-10 business days for me to receive it in my name. I wait roughly 3 weeks before contacting my salesman Anug inquiring about it. He acted shocked that I had not gotten it and promised to get back to me. Days go by, I contact again. No reply. I finally find him face to face in my place of business to be told he has no answer. It is now over two months of still not receiving my title for the vehicle. I’ve heard stories from them that they never had a title, stories of two titles from different states, stories of liens on both titles. At one point after going around to different managers the General store manager finally contacted me and still had no answers. I cannot urge anyone enough to steer clear of this dealership. They have gone through at least 3 general managers in a very short time, all sales staff has been rotated through. There is nobody there that will give you a solid answer or tell you the truth. I have started the process of going through the DMV legal services to take action in getting this resolved. You’ve been warned, buy at your own risk from this very shady underhanded dealership. More

BIG FRANK and the D O G were awesome! This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new car This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new car down to the excellent customer service at Pohanka Chevrolet, I had such a great experience and will definitely be back for my next purchase. If you want the best deal, come see BIG FRANK and the D O G at Pohanka Chevrolet! More

Scammed Purchased a SUV for my wife and out new born son and was assured it would pass inspection. After the $24,000 purchase took it to get inspected and fai Purchased a SUV for my wife and out new born son and was assured it would pass inspection. After the $24,000 purchase took it to get inspected and failed inspection. Inquired about getting the vehicle fixed through Pohanka and was told that they would not offer any help with getting the vehicle fixed to pass emissions and safety. Jackie Tan at Pohanka Chevrolet sold me a vehicle that is not safe for my wife and new born son and refused to take responsibility and fix the safety issues and the emission issue. I was told I have to have it fixed and they would do nothing after being assured it would pass safety inspection. Now After $3000 Windshield and Turbo repair I am now inquiring about how to get my tags which no one seems to know how I am going to get. I am awaiting a call from someone named Chris however I will not hold my breath. It is dealer groups like this that makes car buying such a hassle. They are crooks and lack any concern or compassion of anyone's well-being or safety. They lied to me to get my money and now that they have it they turned their back. Not only on me but my family...my son. More