Pohanka Chevrolet

I bought a used truck at Pohanka Chevrolet in Chantilly in July. I live in MD. It is now almost October and I have not received my permanent tags. My SECOND set of temporary tags expired yesterday. If I dr in July. I live in MD. It is now almost October and I have not received my permanent tags. My SECOND set of temporary tags expired yesterday. If I drive today, it's ILLEGAL. The Pohanka people said they "overnighted" a new set of temporary tags, 3 days ago. Nothing has arrived. My recommendation is to do your business elsewhere. I am PISSED OFF! More

Generally good service. As like the case with most dealers they try to sell you extra service beyond what you want. TPS system sensor is not reading and they did not fix it. Just added air to get the dealers they try to sell you extra service beyond what you want. TPS system sensor is not reading and they did not fix it. Just added air to get the light off. This still needs to be addressed. More

Pohanka Chevrolet employees and service technicians areaways courteous and informative. I usually wait for my oil change/service since it is done in an amount of time that is good. areaways courteous and informative. I usually wait for my oil change/service since it is done in an amount of time that is good. More

I had a GREAT buying experience today. No high pressure sales ,great loan rate and friendly staff. I feel I received a good deal at a good price. sales ,great loan rate and friendly staff. I feel I received a good deal at a good price. More

Dealership Satisfaction SurveyThank you for your Dealership Satisfaction Survey Thank you for your participation! Let the world know. My experience was great had Adam my check engine light w Dealership Satisfaction Survey Thank you for your participation! Let the world know. My experience was great had Adam my check engine light was on went by on Sat April 28,2020 explain my situation,and Adam gave me confidence to bring it back on Sunday and someone will be able to look at it.he was very dedicated on making sure the car will be check on.Ryan and Adam were great excellent Customer Service answer all my question.Ryan assisted in getting my car information to get the service done.I would recommed my Friends to Ryan,and Adam due with the Coronavirus situation they are working diligent on the front end to help customers as well. Click to Copy  DealerRater  Google More

24 February 2020, Pohanka "Service" Truck was brought in for 3 issues: 1. Upon start up, the radio would not work AND the turn signals would work but not make any noise within the cab o Truck was brought in for 3 issues: 1. Upon start up, the radio would not work AND the turn signals would work but not make any noise within the cab of the truck 2. The head lights weren't working 3. Informed service tech Sandy after initial review of the truck that my personal mechanic could not get voltage across fuse #59 (which is the listed fuse for head lamps in the owners manual). Shop Response: 1. Could not replicate the issue and after "several attempts" to diagnose, the computer threw no codes. 2. The technician (and shop foreman) indicated that the problem I had with my truck lights not working was due to aftermarket light bulbs being used in the truck. They said that the lights blew out at the same time (statistically impossible - unless there is an underlying electrical issue/surge) and that aftermarket lights burn "hotter" and caused my problem. If that was the case, then why are they sold?? 3. Return paperwork stated that fuse #59 was not pertinent and that #58 was ok. Which fuse is the correct one? Additionally, I was promised a car wash that DID NOT happen. My personal opinion is that the mechanic really didn't know what he was doing or didn't want to spend the time diagnosing the real problem. Or maybe because I chose to not purchase the light bulbs at the dealership or have the work done there the truck was not washed. DO NOT promise something and then not deliver. Grade of "F" for effort. I am EXTREMELY DISAPPOINTED with the service I received from this dealership and will NEVER BRING MY TRUCK THERE AGAIN. I will drive past Pohanka to Manassas and let Koons GMC work on my truck. More

Brought Vehicle to get rain sensor repaired. Brought my 2018 Chevrolet Tahoe in to get the rain sensor repaired. Sandra Tauber ordered the parts and finally got it repaired last week but when I c Brought my 2018 Chevrolet Tahoe in to get the rain sensor repaired. Sandra Tauber ordered the parts and finally got it repaired last week but when I came to pick up my vehicle, I noticed the passenger side mirror didn’t work. Before I left the dealership I informed Sam of the issue and she stated that Sandra would have to schedule for me to bring it back to get it diagnosed. I told her that I could leave the vehicle and keep the rental but was told that the rental car was already reserved for someone else. I have purchased three vehicles from your dealership and I have to say the service department has been on a downward slope over the past couple of years. After this issue I will never bring my vehicle back there. I don’t understand how they could fix one issue and break something else and return the vehicle back to me broken. This has really lost my trust in Pohanka. More

17 February 2020, Pohanka Service I arrived at 0700 just a little after the doors had opened and warmly greeted by Ryan Bartholomew, my Service Technician. He is a pleasure to work wi I arrived at 0700 just a little after the doors had opened and warmly greeted by Ryan Bartholomew, my Service Technician. He is a pleasure to work with and he goes the extra mile to ensure that your repairs and vehicle needs are attended to. Moreover, Ryan and I have been connected since I purchased my vehicle from Pohanka and he can ALWAYS call me by name when he sees me. I come an hour away (Bowie, MD) for the customer service, to have my 2013 Suburban cared for. Job well done Ryan and Pohanka Chevorlet! More

Ryan in service is very attentive & follows through with what he’s says. He stayed in contact throughout the entire process. Oh shout out to Jeff Dodson & he’s staff. what he’s says. He stayed in contact throughout the entire process. Oh shout out to Jeff Dodson & he’s staff. More

HORRIBLE SERVICE DEPARTMENT. took my Camaro for service at Pohanka chevy. I spoke with Charles Freeman about my initial concern with my engine not starting and one of the wheels took my Camaro for service at Pohanka chevy. I spoke with Charles Freeman about my initial concern with my engine not starting and one of the wheels leaking air. He told me that he "would call me and that it should be ready around 4 pm" and give me a detailed summary of the whole inspection. I left feeling satisfied. However, its 6 pm and I received no phone call what so ever. I had to call them myself to find out what was going on with my car. They told me that my car is ready for pick up. So I drove 45 mins to the dealership only to be told that I have to pay my fee and the summary had no mention of the workup that I originally asked for. I spoke with Ms. Sandra Tauber who at the time told me point blank that "if there was something wrong with my car battery then they would've mentioned it on the summary and since it didn't have it it means that nothing was wrong". These were her exact words. And she said the same thing for my tires. They went to go fetch my car and I waited for over 30 minutes, I had to actually go and ask the service consultants why it was taking so long and they gave me silly excuses. It wasn't until one of them went actually to look for my car that they realized it wasn't even done, yet they demanded I pay the money right away. when I first spoke to Ms. Sandra, she told me that and I quote, " we don't give loaner cars" and I said ok. I spoke with another sales rep (male). I explained the situation over again. I told them that you guys just charged me and told me that my car is ready and now you're telling me that it's not ready. After that, the guy said he would give me a loaner car till the next day even though Ms. Sandra said they don't do that (someone was lying). The next day till 10:30am, nobody called me about the update on my car (no surprise). I had to call them myself and they told me repeatedly that there was NOTHING WRONG WITH MY BATTERY. It wasn't until 1 pm that day that they told me my car battery WAS BAD. what kind of diagnosis is this? If I didn't push for a detailed summary after they refused to give me one they would've let me leave with my car in that condition... What's really strange is that Ms. Sandra was quick to send me off saying that nothing was wrong with my car the other day and that I have NO ISSUE WITH MY BATTERY OR TIRES. They lie to you just to get you out of the door after paying. If you guys truly care about the type of service and quality care and want an honest report then don't waste your money going here. Safe to say I would never be returning here and I would never recommend this place to anyone that I care about. More