Pohanka Chevrolet
Chantilly, VA
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Unprofessional Customer Sevice Manager who does not have the decency to talk, Wasted 4 months - and then this dealership sends all these CX e-mails and texts. Amazing. the decency to talk, Wasted 4 months - and then this dealership sends all these CX e-mails and texts. Amazing. More
Purchased a new Chevy Silverado from Pohanka, an overall Outstanding experience. Won Seo (Sales) and Stephen in their Business Operation section were extremely helpful, made the experience stress free, and Outstanding experience. Won Seo (Sales) and Stephen in their Business Operation section were extremely helpful, made the experience stress free, and helped me find the exact Silverado model/features I was looking for during the previous 2-months. Their service department is additionally outstanding (I've taken my other truck there before) and I appreciate the service hours after 5pm and on weekends. Will definitely keep taking my sales and service business to Pohanka based on the great service. More
The service advisor, Frank, was very helpful and he addressed a problem that had been ignored by another dealership. The other dealer just turned off the engine light and didn't even document it in th addressed a problem that had been ignored by another dealership. The other dealer just turned off the engine light and didn't even document it in the invoice. This allowed the problem to go out of warranty. Had I gone to Pohanka first, it would have saved me hundreds. More
I was kind of nervous about buying a car, but I came in having a good idea of what I wanted. Alex and Mohammed made everything so easy and not stressful. I 100% felt like nobody was out to take advantage o having a good idea of what I wanted. Alex and Mohammed made everything so easy and not stressful. I 100% felt like nobody was out to take advantage of me or try to persuade me of anything that wasn’t right for me. They listened to what I wanted and helped me find that, without trying to upsell me or trick me into anything. They were super informative about all the processes and extras that are available. I am very happy because i definitely left with the right car, the right services and protections, and nothing BEYOND that. I would absolutely recommend friends and family to go here. More
I went to get an emissions on my Silverado at lunchtime on a Saturday. They were able to do it right away, and I didn’t wait more than an hour. I even got a free complimentary car wash. I will definitel on a Saturday. They were able to do it right away, and I didn’t wait more than an hour. I even got a free complimentary car wash. I will definitely visit them again! More