Pohanka Chevrolet

I have purchased five vehicles now from Pohanka Chevrolet I have purchased five vehicles now from Pohanka Chevrolet and while each experience was positive, this time the sales staff was exceptional. They ma I have purchased five vehicles now from Pohanka Chevrolet and while each experience was positive, this time the sales staff was exceptional. They made the purchase extremely easy, accommodated my hectic schedule and went above and beyond when working the trade-in vehicle, even removing the after market stereo for me. I am not sure they could have done anything to improve the experience. The salesperson, David Wheeler, stayed in contact even while I was out of town. I gave him the specifications of what I wanted and he delivered. I realize this cannot happen without strong leadership and the entire staff is to be commended. Finally, Terry Long was very professional in explaining the various options. He was honest, respectful, and trustworthy. It is very important to me that a salesman makes an honest personal connection with a prospective buyer. I looked at vehicles at a number of dealerships and the reception always seems to be a façade and the sales force pretentious. I am glad I came back to Pohanka. It has been six years since my last purchase so none them would have recognize me. However, I was treated like they have known me for years. That is customer service! I give Pohanka Chevrolet my highest recommendation and would recommend them without any reservation. v/r Mike Lynch More

The experience of leasing our new Traverse from Pohanka was very pleasant. Our family connected with David Wheeler very quickly, who was outstanding throughout the entire process. We were under a time cont was very pleasant. Our family connected with David Wheeler very quickly, who was outstanding throughout the entire process. We were under a time contstaint to get everything done, and David made the process as seemless as possible. He made us feel at home at Pohanks, personally followed up with multiple phone calls to check in and ensure our satisfaction with the car. We really felt comfortable working with David, and look forward to the continued relationship. Would highly recommend David and Pohanka. More

I had been researching the availability of low mileage Impalas. Pohanka is my local dealer. David, Lenny, and GM Steve took the time to learn my needs for my next vehicle and communicated regularly with m Impalas. Pohanka is my local dealer. David, Lenny, and GM Steve took the time to learn my needs for my next vehicle and communicated regularly with me on pre-owned vehicles in their inventory that would meet my needs. They all were very upfront, fair, and transparent in appraising my trade (Malibu) and pricing the Impala. The delivery made it an even better experience because it was quick but thorough. I have used this dealer in the past for service on my Malibu (and intend to continue with my Impala). I highly recommend the sales team (especially David) and the service department and confident that they will exceed your expectations. More

Hi Steve Waersch; You have a winner here, As a Hi Steve Waersch; You have a winner here, As a business owner I can tell when a sale rep wants to earn my business or wants to take my money and do Hi Steve Waersch; You have a winner here, As a business owner I can tell when a sale rep wants to earn my business or wants to take my money and do as little as he/she can. As a well-known , successful in in sale/marketing for Statefarm, Clark is the kind of talent I want to be in my team. He earned my deal because He worked for it and he is very pleasant to deal with. He knew a great deal of nut &bolts for the time he being there. Next time I call him, I would not be surprise if he moves up into your leadership position. . Dan Van Duong, Agent Providing Insurance & Financial Services ? Phone 703-663-8670 ? Fax 703-663-8721 ? Email dan.v.duong.ng4g@statefarm.com ? Address 7001 Kilworth Lane, Ste 200, Springfield, Va 22151 http://IkonAgent.com More

Clark immediately made me feel at ease, very friendly, very caring, this has been the best car buying experience ive ever had, not only did i get a very good deal, i met a VERY courteous down to earth, sa very caring, this has been the best car buying experience ive ever had, not only did i get a very good deal, i met a VERY courteous down to earth, sales person, just like i said before the very best car buying experience. Clark you truly made my visit worthwhile. More

The whole experience was great! David Wheeler is the best salesman I have ever dealt with!! He was friendly & took the time to answer all my questions. Terry Long in the finance dept. was also very he best salesman I have ever dealt with!! He was friendly & took the time to answer all my questions. Terry Long in the finance dept. was also very helpful & a pleasure to work with. In my opinion, these two gentleman are the best pohanka Chevrolet has! I would highly recommend buying from David Wheeler & Pohanka. More

This review is not a reflection of the sales department, finance or the good people in the service department. Unfortunately it is a review of the the service departments manager, Mr. Stauffer. I brought my finance or the good people in the service department. Unfortunately it is a review of the the service departments manager, Mr. Stauffer. I brought my 2013 Cruze LTZ into Phohanka for a part that was damaged and covered under the warranty, the rubber outer seal that surrounds the door, in this case the passenger side door. The seal was not seated properly at the factory. While inspecting the seal, he's trying to talk me out of wanting to have it properly fixed, I'm hearing things like, 'it's not easy to get the new seal seated correctly','it's not an important seal to keep the rain out', 'we could cut the rubber piece that's sticking up with an exacto knife, make it look even'. What? How dissapointing. Is this the new GM or just the same o same o? I'm waiting for wheel locks to be installed and Mr Stauffer comes into the waiting area they finished but at the same time he says that he did the exacto thing. Bells go off. I go up to the car and the rubber was sliced in a feeble attempt to even out the strip and of course it doesn't take much to know how it looks. I look at him and say, I told you not to cut anything, he says we didn't cut that. That's the way it was???. I showed him the strip no more than 1/2 hr ago. In a short time I'm being called a liar and my imagination is running wild. The more Mr Stauffer denied cutting it the more his foot got in his mouth. Is this how GM turned out, they think so little of their cars a slice and dice fix to correct a factory issue will do? Implying the mechanics are to stupid to remove and replace a door seal properly. Arguing with customers who just paid over $30,000, or is that not enough? I wonder if the folks at Audi, BMW, Acura or Lexus would be the same way? Answer: No! I owned two of the four and the service department personnel and technicians are top notch. I gave the sales department an A+ and now the service manager a D. For what. All you needed to do was to own up for your mistake, not blame anyone or double talk me with your buddy you called over to agree with you. More

This is my second new car purchase from Pohanka Chevrolet. Mark Califa is the reason I look to Pohanka first. For both of my purchases, Mark C. has been knowledgeable, helpful, and demonstrates a Chevrolet. Mark Califa is the reason I look to Pohanka first. For both of my purchases, Mark C. has been knowledgeable, helpful, and demonstrates a desire to put my needs first. Additionally, Mark reamained with me through the sales process ensuring my needs were addressed all the way to the point where I drove off the lot. There were many "trivial" details towards the end of the process where he could have walked off, but he did not. This aspect makes a great impression on the customer. I was also very happy with the Financing process managed by Mr. Malika. He was informative without being pushy and helped me make decisions that best fit my needs. I definitely look forward to future vehicle purchases with Mark Califa and Pohanka Chevrolet. I will also refer my family and friends. More

John Marsden was my initial contact through the internet. He was prompt in response and offered me all the information that I requested so that I could prepare for my arrival at Pohanka. Mr. Marsden was abl He was prompt in response and offered me all the information that I requested so that I could prepare for my arrival at Pohanka. Mr. Marsden was able to accommodate me on very short notice, and when he realized that he was overbooked by the time of my arrival, he offered for me to work with David Wheeler so that I did not have to reschedule. David Wheeler was by my side for every step of my purchase from the moment we shook hands to the moment I stepped out of the dealership with the keys to my new Spark in hand. Every question or request was met with patience and understanding, and Mr. Wheeler took the time to make sure I understood the features of my new car (including set-up for Onstar) before leaving the lot. More

I was interested in buying the Chevy Cruze LTZ and talked to David Wheeler. He informed me of all the features and other car options to see if I was interested in other car options. David helped to get me a to David Wheeler. He informed me of all the features and other car options to see if I was interested in other car options. David helped to get me a great price for my car and worked with me throughout the entire car-buying process. He explained all necessary and important information. He also stayed with me after all the paperwork was filled out to help set-up the OnStar service which was extremely nice and helpful. David also called me the following day to make sure that I was still happy with the car and to see if I had any questions. I also worked with Terry Long to work out the financing aspect of purchasing the Cruze. He explained everything very well and helped to make sure that I understood everything about financing my car. Both David and Terry were wonderful and made my experience painless and easy. I would highly recommend both of them to a friend if they were interested in buying a Chevy. More