Pohanka Acura

New TLX Young was verify helpful. I have never leased a car. He made the process easy. Very Professional. I did not feel pressured at all. I emailed him he ca Young was verify helpful. I have never leased a car. He made the process easy. Very Professional. I did not feel pressured at all. I emailed him he called later that same day. It rained for two straight days and we scheduled a time for me to come in. Other dealerships called for days in a row; which is why I returned to Pohanka. A stress free process More

Warm environment! My son and I were acknowledge from the time we entered and there after. Hana & Joshua were EXCELLENT! We drove out with a new and pre owned vehicles! My son and I were acknowledge from the time we entered and there after. Hana & Joshua were EXCELLENT! We drove out with a new and pre owned vehicles! More

Great Experience This was the second Acura we bought from Pohanka Acura and we received the same great service as was the case with the MDX purchase a few years back. This was the second Acura we bought from Pohanka Acura and we received the same great service as was the case with the MDX purchase a few years back. Both Hanna and Scott did a great job, were very responsive, and professional during our negotiations with the dealership. More

Very helpful and would definitely recommend him! Hong did an awesome job in selling me my 2016 TLX and gave an amazing deal that I couldn't even say "NO" to. He was very helpful in giving me all the Hong did an awesome job in selling me my 2016 TLX and gave an amazing deal that I couldn't even say "NO" to. He was very helpful in giving me all the information I needed to buy my very first car! Thanks Yong! More

Great experience. Would come again Phil did a great job calling me and keeping me posted with the sale. The car was prepped perfectly for our arrival and his very welcoming attitude was Phil did a great job calling me and keeping me posted with the sale. The car was prepped perfectly for our arrival and his very welcoming attitude was nice to have, made the deal more laid back and easy going. He made us feel very welcomed and appreciated even though we purchased a used car. The transaction was smooth and fast, got us in and out on a busy Saturday morning. Even though we are hours away I wouldn't hesitate to come back to VA and deal with Phil again. Thanks again Phil! More

Had a great experience buying my new 2017 Acura RDX I happened to be in northern Virginia for a conference while visiting from the Norfolk area. Had been looking for an SUV and am a loyal Acura customer I happened to be in northern Virginia for a conference while visiting from the Norfolk area. Had been looking for an SUV and am a loyal Acura customer. I noticed on line that the Pohanka Acura dealership was the largest one in the US so had to think that they would provide a very competitive deal for the SUV I was looking for. Got in touch with Elizabeth Kim at the dealership and stopped by for a test drive. She was awesome as was the dealership with what I thought to be a super "deal" on the vehicle that I wanted. Couldn't have been more pleased with the experience and would recommend Ms Kim and Pohanka to anyone! William More

Easy and pleasant Hong did a very good job selling us our RDX. He knew the car and what it could do. He wasn't pushy but work to earn our business. Best of all he did w Hong did a very good job selling us our RDX. He knew the car and what it could do. He wasn't pushy but work to earn our business. Best of all he did what he said he would- a rare experience with car buying. More

HIGH FIVE! John Brockmeyer welcomed us warmly and offered us something to drink when we get in. He speaked so calm that we don't feel like we are pressured. John John Brockmeyer welcomed us warmly and offered us something to drink when we get in. He speaked so calm that we don't feel like we are pressured. John is very helpful, very professional. His costumer service is very exceptional. He displays professionalism in his job and knowledgable of his position. He was so patient and thorough on every single detail of the car and he was able to answer our questions about the car. To John " what a great experience, thank you so much for your help, we really appreciate it!! By the way WE LOVE OUR NEW ACURA!!!" More

Great experience David Knight was great, made leasing the new 2017 Acura ILX very easy. Got us in and out on a busy Sunday. Great experience! Thank you David. Kent David Knight was great, made leasing the new 2017 Acura ILX very easy. Got us in and out on a busy Sunday. Great experience! Thank you David. Kent and Karen More

Worst customer service Clearly a volume dealer that will not put the extra effort into customer service. I recently bought an Acura from another dealership, which was the sm Clearly a volume dealer that will not put the extra effort into customer service. I recently bought an Acura from another dealership, which was the smoothest, friendliest car purchase, and took only an hour or so working with an agent. Hoping for the same experience since we love our Acura, this has been the complete opposite. The sales agent was unwilling to answer questions as easy as how much time was left on the warranty (since it was an older "new" car with a warranty which had already started) suggesting they basically wanted to hide that information and continued to list it as "New" on their website. I also inquired about sales prices since their website only lists MSRP and says to contact the dealership for prices... after getting only one sales price and looking into other cars, no response other than, "It's listed on the website." If you are looking for detail-oriented customer service which strives to address your concerns, I would recommend against buying here - it's better to get their sales prices and ask another dealership to match it. More