Pohanka Acura

2015 Acura TLX Purchase I showed up around 630/7pm and was treated with great respect for the entire rest of the evening. I worked with Joseph Nwakanze. He was extremely help I showed up around 630/7pm and was treated with great respect for the entire rest of the evening. I worked with Joseph Nwakanze. He was extremely helpful, knowledgeable and understanding. He helped get me the best car I could buy and keep it in my budget. Even though the dealership closed at 9 he was so polite and kind as the buying process went on passed that. I would recommend him and this dealership to anyone. More

Nicholas elevated the buying experience! Nicholas and the team at Pohanka were phenomenal to work with. Honest, trustworthy, and cooperative. Characteristics I value from car salespeople havi Nicholas and the team at Pohanka were phenomenal to work with. Honest, trustworthy, and cooperative. Characteristics I value from car salespeople having had a father in the business. Highly recommend them. More

Quick & Easy Deal The salesperson, Elizabeth Kim was amazing, she worked hard to get us the price we wanted and and was so nice to my wife and I. Ms. Kim was quick in g The salesperson, Elizabeth Kim was amazing, she worked hard to get us the price we wanted and and was so nice to my wife and I. Ms. Kim was quick in getting us a test drive in the model we requested and than we had 5 colors to choose from and all the colors to choose from in our interior choice. Most dealerships listen to want you would like in a car and than offer you what they have, sometimes the two are not the same. We got exactly what we wanted in an SUV. I realize Pohanka didn't manufacturer the vehicle we purchased but they were so informative about the car and and the service technician even talked to me about doing my own maintenance (Something I've always enjoyed doing myself) and gave me his card to call him with any questions and he could walk me through the do-it-yourself maintenance. More

Good experience and easy to buy Worked with Liz Kim and it was great working with her. She spent quality time and helped with making the buying experience a good one. Worked with Liz Kim and it was great working with her. She spent quality time and helped with making the buying experience a good one. More

Would not provide a loaner unless I spent over $200 I bring the car 35 miles for service, so that I can get a loaner. I came at 9 am on Father's Day Sunday, very quiet time. I asked to get a loaner wh I bring the car 35 miles for service, so that I can get a loaner. I came at 9 am on Father's Day Sunday, very quiet time. I asked to get a loaner while my car was serviced -- I was told that unless I paid a $129 diagnostic fee in addition to the oil change and safety inspection, I could not have a loaner. There are many competing dealers in the area and I was surprised that there was no flexibility given that I was literally the only service customer. Very disappointed in the customer experience--after having come to this dealer for 10 years and spent thousands of dollars with them, will find a different dealer. More

Amazing & Quick I bought many cars in my life, but the experience I went through in Pohanka Acura with Nicholas Shirley was above and beyond my expectations. I'm very I bought many cars in my life, but the experience I went through in Pohanka Acura with Nicholas Shirley was above and beyond my expectations. I'm very satisfied with the service he provided. This is the second car he helped us buy and we will surely come back for a third buy. Thank you so much! More

Excellent Customer Service Nick is excellent in helping us buy our Acura MDX. His very detailed in explaining to us all the features of the car. His very patient and accommodati Nick is excellent in helping us buy our Acura MDX. His very detailed in explaining to us all the features of the car. His very patient and accommodating. His a very friendly guy. His not even annoyed that my son was there who keep on bothering us instead he gave him a spinner to play with. I highly recommend pohanka acura. Everybody is very friendly and nice in that dealership. More

Terrible negotiating experience Always had excellent experiences with Pohanka Lexus and expected Acura to be no different, unfortunately, that was not the case. I will summarize the Always had excellent experiences with Pohanka Lexus and expected Acura to be no different, unfortunately, that was not the case. I will summarize the experience by saying that Ryan Cartee could use a lesson in negotiating skills and general customer service. More

Happy with my new Acura I would like to thank your "new car sales" representative at the customer service division for her excellent support. Elizabeth Kim took care of all m I would like to thank your "new car sales" representative at the customer service division for her excellent support. Elizabeth Kim took care of all my queries in a very short period of time. She also provided timely and helpful advice regarding the brand of Acura TLX that I was purchasing. She let me know all the important information regarding the product including its new features, technology buttons and color options that are available. I am with my wife and two daughters I urgently required information regarding the car. Elizabeth was extremely attentive and she listened to all my concerns with a great deal of patience. As a working professional, I need a reliable car to drive every day. I was very thankful that Elizabeth explained which car will suit my needs best. She also solved the problem regarding the part I needed for my old car. She has a caring approach and she is a true professional. Please accept my gratitude towards her speedy and efficient service. I was able to complete the transaction within two hours thanks to her attentive and alert presence. Bonus is that she is also bilingual in English and Korean. I would like to commend Elizabeth for her professionalism and superlative skills. And Pohanka Acura Dealership because this is the second car I purchased in this location. As always they have huge selection of Acura Models in stock, better prices, better experience and customer service is superb. More

Great Experience!!! It was a joy to work with Hana. I wanted to purchase a used sedan. Hana showed me options and I came across an Acura TL. Hana demonstrated a in depth It was a joy to work with Hana. I wanted to purchase a used sedan. Hana showed me options and I came across an Acura TL. Hana demonstrated a in depth understanding of the cars she was selling. She worked hard to be sure that I had time to decide if the TL was the vehicle for me. Her and her team get 5 stars from me. I look forward to working with her in the future. More