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Pohanka Acura
Chantilly, VA
1,608 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 04, 2023
I started my review online and received an immediate response from Yong Kim. He listened carefully to my desires and provided several options to choose from. I said if you can get the price down to this response from Yong Kim. He listened carefully to my desires and provided several options to choose from. I said if you can get the price down to this point and all-weather mats, I will be there tomorrow to purchase. He did, and my wife and I drove 3.5 hours from Pittsburgh, PA to make the purchase. He welcomed us warmly and we got to work on a test drive and paperwork. PS... He knows the Acura products very well! More
by mrchapmansr
Employees Worked With
Yong Kim
October 03, 2023
Yong Kim made our purchase so easy and seamless! He showed us several cars and didn't feel pressured to buy at all. We enjoyed looking at different cars to see which one would be the perfect one for He showed us several cars and didn't feel pressured to buy at all. We enjoyed looking at different cars to see which one would be the perfect one for our family. Tim Rowan was also so helpful with our financing options. We are very happy with our purchase and how smooth the whole process was! We appreciate all that you do and can see why you guys are number 1! More
by Ellenk
Employees Worked With
Yong Kim
August 29, 2023
I started my search for a new commuter car about a month ago. Found the car I wanted in Richmond but couldn't come to an agreement on a deal. I searched number 1 volume Acura dealer and Pohanka Acura came u ago. Found the car I wanted in Richmond but couldn't come to an agreement on a deal. I searched number 1 volume Acura dealer and Pohanka Acura came up. I searched their website and they had the identical car I wanted. I reached out to the dealership who put me in contact with Mr. Kim. We worked out a deal within an hr or so via text/ email. Mr. Kim was knowledgeable, cordial and provided the best experience purchasing a car I have ever had. I would say this was the most efficient no xx transaction I have ever had with a car dealer. To summarize, I plan to reach out to Mr. Kim next time I'm in the market for a vehicle. More
by CMM
Employees Worked With
Yong Kim
August 14, 2023
My wife and I were very pleased and satisfied with our sales representative, Yong Kim. He was very amenable to satisfy all of our needs, and was quite knowledgeable with the MDX we ended up purchasing. He sales representative, Yong Kim. He was very amenable to satisfy all of our needs, and was quite knowledgeable with the MDX we ended up purchasing. He made sure to show my wife how to access and operate all of the features of the vehicle, and answered all of our questions thoroughly and professionally. I cannot recall a car dealership sales person who was as wonderful to work with as Yong. Thank you so much for your help! More
by MAponte
Employees Worked With
Yong Kim
July 25, 2023
Everything was great with our Integra purchase, except for the very end. I never buy maintenance plans, but Joseph told us that the differential on an Acura needed to be serviced every 17K, and that it w for the very end. I never buy maintenance plans, but Joseph told us that the differential on an Acura needed to be serviced every 17K, and that it was a $500 service. He also told me the Coolant was replaced every 23K. I agreed to purchased a 48K plan with the intention of cancelling if those numbers turned out to be wrong. It took me 3 weeks of hassle to get accurate mileage numbers for these services, only to find that Joseph's numbers were wrong. In fact my Integra doesn't get a Differential fluid change at all, because it is integrated with the transmission. Joseph says those numbers come from his training materials, which makes it sound like he is trained to mislead customers about the benefit of these plans. Pohanka’s website says: “When you visit us in-store, you’ll be treated with honesty, respect, and like a member of our own families”. What I experienced is the opposite of ‘honesty’. I think smart buyers know not to purchase these service plans from the dealer. In fact, everything sold by the special salesperson at the very end of the process is a high profit item for the dealer, which means it is a bad deal for they buyer. And as I learned (again), you can't trust anything that person says. Here are some of the 'misstatements' I have from Joseph (in writing): 1) differential fluid changes at 17K 2) coolant changes at 23K 3) mileage numbers for services 'under normal driving conditions' don't exist. 4) mileage numbers for services 'under normal driving conditions' are in the user manual and maintenance log. As I learned, the mileage numbers for 'normal driving conditions do exist. They are not in the user manual or published anywhere, but the service department knows them. You just have to push to get them. More
by kenh
Employees Worked With
Joseph Rinchuso - Finance, Phillip "Flip" Carleton
July 15, 2023
Working with Yong was a breeze. He got me everything on my wishlist and more! The process was very simple and this dealership was quick He got me everything on my wishlist and more! The process was very simple and this dealership was quick More
by Fernando
Employees Worked With
Yong Kim
July 06, 2023
Attempted to do business with these guys but after a fallout with the Sales Rep over financing, the dealership manager (don't recall her name) contacted me presumably to work it out, but fell flat on h fallout with the Sales Rep over financing, the dealership manager (don't recall her name) contacted me presumably to work it out, but fell flat on her face. She was so pompous and proud of the many awards that she has, that my concerns were second fiddle at best. Needless to say that didn't go well at all so I bought my new car at Radley. Nice job Pohanka.......if your objective is to drive customers away. I'm perfectly happy driving to Woodbridge so that I don't have to listen to the manager brag about how great her dealership is (the same one that failed to sell me a car). More
by John & Tara
Employees Worked With
Dealership Manager
June 21, 2023
Our families have been worked with Mr John for many years and I am telling you. YOU will never get upset. He is the best. No needs anymore words. period. Thank you John as always :) and I am telling you. YOU will never get upset. He is the best. No needs anymore words. period. Thank you John as always :) More
by Eunhee Tak
Employees Worked With
Yong Kim
