Pohanka Acura

Outstanding Customer Service! Great Communicators! What a great job of keeping me informed on the status of my vehicle. Someone was always reaching out to me without me having t Great Communicators! What a great job of keeping me informed on the status of my vehicle. Someone was always reaching out to me without me having to call first! I received personal introductions and details of how the service department runs. Everyone very professional and friendly. More

Great Experience , No Hassel After owning Honda's for 35 plus years , wanted to buy an Acura , did a lot of research, contacted Pohanka , cold call spoke with Nick Shirley, went After owning Honda's for 35 plus years , wanted to buy an Acura , did a lot of research, contacted Pohanka , cold call spoke with Nick Shirley, went to visit dealership, Nick was busy with customer , referred to Calvin S. He represented the dealership well, showing me different cars and packages. Since I live 2 hrs away from dealership, we did lot of discussion on phone . We agreed on deal , both Nick and Calvin both were involved with the closing . More

Refreshing buying experience Nick Shirley and all the Pohanka staff were extremely pleasant and provided outstanding customer service. Nick was personable and made buying experien Nick Shirley and all the Pohanka staff were extremely pleasant and provided outstanding customer service. Nick was personable and made buying experience relaxed. We would definitely recommend Nick and Pohanka and already have. More

Superior Management, Customer Service and Professional I am giving a 5 star review to Pohanka Acura Chantilly for the exceptional service provided by my Sales Manager, Young Kim and the General Manager, Le I am giving a 5 star review to Pohanka Acura Chantilly for the exceptional service provided by my Sales Manager, Young Kim and the General Manager, Lenny Gonzales. I would have to say that in the five years that I have been working with the team at Pohanka Acura they have been outstanding in providing quality customer service, support and making sure that I purchased a car that met my exact needs. Young made sure that as an Acura customer my needs were a priority. Overall, the sales team at Pohanka Acura is exceptional and reflects superior leadership as provided by The General Manager. (Which is among the best I have ever met). I would not bring my business to any other Acura dealer in Northern VA. More

Friendly Professional Dealership Management, Sales and Service work together to drive customer satisfaction to very high levels of performance. Pohanka always places customers at the Management, Sales and Service work together to drive customer satisfaction to very high levels of performance. Pohanka always places customers at the center of their activities finding innovative solutions to assist their customers arrive at total satisfaction. They are the "best of the best" dealership and clearly earn their yearly award as "Best Acura Dealership" in the World. I have purchased well over a dozen Acura vehicles from Pohanka over the years. Each occasion has been a fantastic experience. Adwoa Yeboah is an awesome sales professional. Always can be reached for vehicle financial options, demonstrating various automobile features, accomplishing administrative procedures--pronto, and follow up should the occasion arise. Yep, she is easy to chat with and takes time to know and understand the wishes of a customer. More

Best Vehicle Buying Experience As an individual who has purchased many new vehicles over my lifetime I would have to say this was my best experience ever. RJ was very professional As an individual who has purchased many new vehicles over my lifetime I would have to say this was my best experience ever. RJ was very professional from the time that I first communicated with him by email through closing the deal in person later that day. He was very quick to reply to email even though it was the busiest time of year for the dealership. RJ and his manager Tony, patiently spent a great deal of time working together to arrive at a price that I was happy paying for my new 2018 Acura MDX. Both were very personable, and it was very important to them to build a relationship with me as the customer besides making the sale. Not only is getting the best price important, but also the customer experience after the purchase and so far that has been excellent. Being a previous owner of a 2016 MDX from another Acura Dealer in the Metropolitan DC area; I can say that the Pohanka Experience has been fantastic in comparison. They have definitely earned my business and it is quite evident why Pohanka is one of Acura’s #1 ranked dealerships in the US. More

Outstanding Staff - Yong Kim & Ziad Rahme I recently leased a 2018 Acura RLX from Pohanka Acura. It is the fifth Acura from Pohanka and the third Acura that Yong Kim has been my sales repres I recently leased a 2018 Acura RLX from Pohanka Acura. It is the fifth Acura from Pohanka and the third Acura that Yong Kim has been my sales representative. I have continued to receive very respectful treatment and what I feel have been good deals on the vehicles. I would highly recommend Yong. I began by sending him an email with my request for information on a new 2017 RLX. We had several phone calls to discuss options. Yong was very honest with me about my options. I was quite upside down with my lease on my 2016 TLX. He recommended a 2018 RLX as the incentives were much better. After a test drive with Yong in a 2018 RLX I was very happy with the car. Even though it didn't have all the options that the 2017 RLX Advance had, the deal that I was offered was much more acceptable to me. I believe Yong worked hard with management to work out a deal that was acceptable to both Pohanka and me. They worked hard to keep me as a loyal customer. I've never felt any pressure to close the deal from Yong. I've always felt he is looking out for me and my needs. Yong has always been very friendly and has followed up with phone calls to ensure I was 100% happy with my new car. Many dealerships try to stack on the extras when you complete the paperwork with the financial department. This was not the case with Ziad Rahme. He explained all my options with no pressure at all. I highly recommend the team at Pohanka for your new car and service needs. More

helpful knowlegable excellent shoppiing experieince the sales team was very helpful through-out the exploring and purchasing process, made the whole care buying experience more pleasant and less stress the sales team was very helpful through-out the exploring and purchasing process, made the whole care buying experience more pleasant and less stressful. everyone we interfaced with was very friendly and all knew their business and the cars. More

Adwoa and Ray Knowledgeable, Patient, Professional, Caring, Relaxing Atmosphere...in other words, a model for customer service no matter the product!! My purpose Knowledgeable, Patient, Professional, Caring, Relaxing Atmosphere...in other words, a model for customer service no matter the product!! My purpose was to "lease" not purchase. Maybe you could add that category. More

Fearless, awesome and outstanding Service The service was perfect because I arrived with all of these factors and you know what, Yong and those within the Dealership made it work. The service was perfect because I arrived with all of these factors and you know what, Yong and those within the Dealership made it work. More