Pohanka Acura

Wish I never stepped into this dealership, Cancelled my contract without my consent/authorization. 1. Purchased vehicle on Jan 1 2018. Sales person was good and honest. Worked with Ziad Rahm Cancelled my contract without my consent/authorization. 1. Purchased vehicle on Jan 1 2018. Sales person was good and honest. Worked with Ziad Rahme on Finance, he totally lied about VSC contracts. 2. Requested cancellation of VSC on Jan 5, 2018 after confronting the lies. 3. Had to work with different Finance Manager to fix the mess. Took a while to get account number from Acura Finance which delayed the process. Singed the Cancellation forms dated Jan 5, 2018 4. Received account number from Acura Finance Customer Service, sent the cancellation forms on Jan 22, 2018 with account number updated. 5. Acura Finance accounts shows refunds deposited in Jan 26, 2018 6. Acura Contracts customer service confirmed contract cancellations and refund issue on Jan 26, 2018. 8. Purchased another Contract from a different dealership on Jan 31, 2018. 8. Realized that I have not received full amount. Per contract, "On or before sixty (60) days: You may cancel this CONTRACT and receive a full purchase price refund," 9. Contacted again Feb 20, 2018 requesting explanation why sales tax is not returned. 10. Received response on Feb 22, 2018 saying "The tax was paid to the State of Virginia. The state does not refund sales tax on car purchases." 11. I am not an expert but I am hearing for the first time that Sales Tax will not be refunded by state. Requested state law/guidelines confirming the same. Never received a response. 12. Contacted Acura Contracts department for clarification, not helpful. 13. Contacted Acura Clients Relations and registered a case on Feb 23, 2018. They offered gift card for the inconvenience caused but were not able to provide state sales tax law reference. Denied the gift card. --------------------- 14. Received a letter (dated Apr 5) from Acura Contracts that my recent Contract has been cancelled on Apr 9, 2018. 15. Contacted Acura Contracts department and they confirmed the request was from Pohanka Acura and they do not have a cancellation form authorized by me. 16. Also confirmed that the Sales Tax was returned on the previous cancelled contracts and I should have received entire amount according to contract terms and conditions. 17. Acura Contracts representative understood the mess Pohanka Acura has been creating and offered to try undo the Cancellation that was done without my consent. I WISH I NEVER STEPPED INTO THIS DEALERSHIP More

Great customer service I just want to thank young Kim for such great service he treats me like a family member and not just a customer, thank you so much for always giving I just want to thank young Kim for such great service he treats me like a family member and not just a customer, thank you so much for always giving me a great deal, Pohanka Acura is a great place everyone treats you so nice also. More

Informative person! He provided me with very detailed information based on his deep knowledge to the cars. I'll definitely recommend Mr. Kim to my friends who want to buy He provided me with very detailed information based on his deep knowledge to the cars. I'll definitely recommend Mr. Kim to my friends who want to buy Acura cars. More

great service! Yong Kim is very friendly and knowledgeable person. I would recommend him to anyone who is looking for buying Acura. The processing was quick and easy Yong Kim is very friendly and knowledgeable person. I would recommend him to anyone who is looking for buying Acura. The processing was quick and easy too! More

Purchase of 2018 TLX My son in law talked to Yong Kim initially and discussed what I was looking for and the price I was interested in paying. Yong was extremely helpful My son in law talked to Yong Kim initially and discussed what I was looking for and the price I was interested in paying. Yong was extremely helpful . I went to pohanka the next day to see Yong and make the deal. He was very helpful and the deal went thru very smoothly. It was the best experience I ever had in buying a. new car. Yong is a great salesman and rep for Pohanka. Bob Estrada More

Very Knowledgable I asked questions like "what's the difference between the Acura MDX and Honda Pilot" and he had the specs of each down to the engine number! Great ser I asked questions like "what's the difference between the Acura MDX and Honda Pilot" and he had the specs of each down to the engine number! Great service, not pushy like most car dealers, which really matters to me. Helped explain what *I needed* in a car that was practical for *my needs* and didn't get me into the most expensive thing available. He asked about what I use a car for, childcare consideration, travel frequency, daily driving activity, utilities I would use an SUV for, and recommended a package that suited my needs. Flip explained all the additional services I could get from the dealership and built a custom plan that worked with my budget. He explained every detail clearly and comprehensively, reviewed the general pros and cons, and had fine grain answers to my specific questions of every service Pohanka offered. Great service! Thank you! More

Yong Kim Rocks! My friend had been talking about Yong & Pohanka for years after buying his Acura. He finally convinced me to go. Yong worked hard to get me a great de My friend had been talking about Yong & Pohanka for years after buying his Acura. He finally convinced me to go. Yong worked hard to get me a great deal without making me feel pressured or overwhelmed. He worked quickly to get things done and I am so thankful for him. So happy with my new TLX! More

Absolutely fantastic! Yong Kim is a car enthusiast and it shows! This is the 3d car he sold me and the 6th with Pohanka. All were a great experience and the cars are fanta Yong Kim is a car enthusiast and it shows! This is the 3d car he sold me and the 6th with Pohanka. All were a great experience and the cars are fantastic! Thank you!. More

Great job! Great, easy and professional experience! Would recommend anyone looking for a new car to check out the guys at pohanka Acura. I will be back! Great, easy and professional experience! Would recommend anyone looking for a new car to check out the guys at pohanka Acura. I will be back! More

Car Lover Yong Kim Senior Sales Consultant , He knows that How to do business with Customer . His professional manner and experience led me good deal. I will re Yong Kim Senior Sales Consultant , He knows that How to do business with Customer . His professional manner and experience led me good deal. I will recommend him to my neighbors . More