Pohanka Acura

Knowledgeable and patient Salesman Joseph is very knowledgeable about Acura’s he’s patient and helps his customers get familiar with the car before leaving the lot. He has good follow u Joseph is very knowledgeable about Acura’s he’s patient and helps his customers get familiar with the car before leaving the lot. He has good follow up to ensure you are happy and makes a good effort to address all your questions. I would recommend him as a 5 star salesman. More

Awesome salesman!! This dealership was top notch. Yong-Kim went above and beyond to make sure I purchased the car I was most comfortable with. This was my first car purc This dealership was top notch. Yong-Kim went above and beyond to make sure I purchased the car I was most comfortable with. This was my first car purchase and He gave me good suggestions and advice. Thank you for the great experience. More

2018 Sport Hybrid SH-AWD w/Technology Package 4dr SUV - Wow! We leased our seventh, yes seventh, Acura from Pohanka Acura this past week. From sales to finance to service, Pohanka Acura is a best in class well- We leased our seventh, yes seventh, Acura from Pohanka Acura this past week. From sales to finance to service, Pohanka Acura is a best in class well-oiled business operation. Each of the individuals that we worked with including Joey O'bryhim (Sales Manager), Ramon "RJ" Jones" (Sales Consultant), and Philip "Flip" Carlton (Business Manager) are consummate professionals. No matter who we have worked with over the years, what we really value the most about our long-standing relationship with Pohanka Acura is that not only is everyone on the team highly knowledgeable about the cars and the numbers to make a deal work but also everyone on the team always treats each customer with the utmost fairness and respect. My wife absolutely loves her new 2018 Sport Hybrid SH-AWD w/Technology package. We highly recommend Pohanka Acura to anyone who wants a great car and a great deal with an outstanding team. Thanks again! More

Straight-forward, efficient car buying experience! Bought my first MDX. Received the most competitive, unbeatable price! Adwoa responded back with efficiency and honored the price agreed over the phone Bought my first MDX. Received the most competitive, unbeatable price! Adwoa responded back with efficiency and honored the price agreed over the phone. Since it was an out-of-state purchase, she ensured my drive down from MD was worth the trip! Will refer her to anyone who is looking for Acura. I don't remember the financial manager's name, unfortunately, but he was also efficient and gave me a hassle free experience. More

I love my car!! What a pleasant surprise. My salesman Yong Kim was such a pleasure to work with. From the beginning of the process till the end he was professional, What a pleasant surprise. My salesman Yong Kim was such a pleasure to work with. From the beginning of the process till the end he was professional, courteous, and exceptionally knowledable. I have already recommended him to two friends and would definitely bring my business back. More

Purchased a used MDX Jeff Mineo could not have been friendly or more helpful, even after closing sale. Also, finance was not pushy with warranties etc and easy to work wit Jeff Mineo could not have been friendly or more helpful, even after closing sale. Also, finance was not pushy with warranties etc and easy to work with (unusual in my experience). Two gripes lower to 4*: the vehicle price was essentially non-negotiable despite indications to the contrary and I could not get a quote on Acura Care as opposed to Total Care. More

Easy & stress free! I usually dread going to a car dealership but Yong Kim made it an easy and pleasant experience. There was no stress and pressure when negotiating the I usually dread going to a car dealership but Yong Kim made it an easy and pleasant experience. There was no stress and pressure when negotiating the car deal. He gave me very useful and honest information about what would best fit my needs. I ended up leasing an ILX. I am very happy with the car and definitely recommend Yong Kim for anyone who hates going to car dealerships. More

Honest People/Great Vehicles John Brockmeyer, my salesman, was very honest and explained the differences between vehicles clearly. Nothing was hidden and no surprises. I have alre John Brockmeyer, my salesman, was very honest and explained the differences between vehicles clearly. Nothing was hidden and no surprises. I have already sent my sister to see him about purchasing a vehicle. The sales manager and the business managers were friendly but the pleasant experience I had was primarily the result of John Brockmeyer. More

Wish I never stepped into this dealership, Cancelled my contract without my consent/authorization. 1. Purchased vehicle on Jan 1 2018. Sales person was good and honest. Worked with Ziad Rahm Cancelled my contract without my consent/authorization. 1. Purchased vehicle on Jan 1 2018. Sales person was good and honest. Worked with Ziad Rahme on Finance, he totally lied about VSC contracts. 2. Requested cancellation of VSC on Jan 5, 2018 after confronting the lies. 3. Had to work with different Finance Manager to fix the mess. Took a while to get account number from Acura Finance which delayed the process. Singed the Cancellation forms dated Jan 5, 2018 4. Received account number from Acura Finance Customer Service, sent the cancellation forms on Jan 22, 2018 with account number updated. 5. Acura Finance accounts shows refunds deposited in Jan 26, 2018 6. Acura Contracts customer service confirmed contract cancellations and refund issue on Jan 26, 2018. 8. Purchased another Contract from a different dealership on Jan 31, 2018. 8. Realized that I have not received full amount. Per contract, "On or before sixty (60) days: You may cancel this CONTRACT and receive a full purchase price refund," 9. Contacted again Feb 20, 2018 requesting explanation why sales tax is not returned. 10. Received response on Feb 22, 2018 saying "The tax was paid to the State of Virginia. The state does not refund sales tax on car purchases." 11. I am not an expert but I am hearing for the first time that Sales Tax will not be refunded by state. Requested state law/guidelines confirming the same. Never received a response. 12. Contacted Acura Contracts department for clarification, not helpful. 13. Contacted Acura Clients Relations and registered a case on Feb 23, 2018. They offered gift card for the inconvenience caused but were not able to provide state sales tax law reference. Denied the gift card. --------------------- 14. Received a letter (dated Apr 5) from Acura Contracts that my recent Contract has been cancelled on Apr 9, 2018. 15. Contacted Acura Contracts department and they confirmed the request was from Pohanka Acura and they do not have a cancellation form authorized by me. 16. Also confirmed that the Sales Tax was returned on the previous cancelled contracts and I should have received entire amount according to contract terms and conditions. 17. Acura Contracts representative understood the mess Pohanka Acura has been creating and offered to try undo the Cancellation that was done without my consent. I WISH I NEVER STEPPED INTO THIS DEALERSHIP More

Great customer service I just want to thank young Kim for such great service he treats me like a family member and not just a customer, thank you so much for always giving I just want to thank young Kim for such great service he treats me like a family member and not just a customer, thank you so much for always giving me a great deal, Pohanka Acura is a great place everyone treats you so nice also. More