Pohanka Acura
Chantilly, VA
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I TOOK MY CAR FOR REGULAR SERVICE AND MY CAR WAS RETURNED TO ME WOTH CRACKED WINDSHIELD.THEY DENIED THAT IT WAS DONE AT THEIR DEALERSHIP.AFTER COMPLAING WITH GENERAL MANAGE ,SHE ASKED ME TO BRING THE CAR BAC TO ME WOTH CRACKED WINDSHIELD.THEY DENIED THAT IT WAS DONE AT THEIR DEALERSHIP.AFTER COMPLAING WITH GENERAL MANAGE ,SHE ASKED ME TO BRING THE CAR BACK FOR INSPECTION.THE ASSISTANT SERVICE MANAGER TOOK SOME PICTURES AND TEXT ME BACK WITH SOME FABRICATED PHOTOS.I AM NOT HAPPY WITH THEIR RESPOND AND HOPE THEY WILL DO THE RIGHT THINGS AND RESOLVE THE ISSUES. More
I have worked with Yong for many years and many car transactions. He cares is super knowledgeable about the Acura brand, cares about the customer and their happiness with their purchase. I highly recom transactions. He cares is super knowledgeable about the Acura brand, cares about the customer and their happiness with their purchase. I highly recommend Yong for your next visit to Pohanka More
Worked with Yong Kim over phone. Literally 3-4 calls and 45 mins later, I turned in my leased car and picked up a new lease with lower payments. Most efficient and transparent car bu Literally 3-4 calls and 45 mins later, I turned in my leased car and picked up a new lease with lower payments. Most efficient and transparent car buying experience. Thanks, Yong! More
I had a wonderful, easy, and knowledgeable experience with Yong Kim. This is my second time buying an Acura with him as my salesman and he lets you know every step with as much detail possible. I have al with Yong Kim. This is my second time buying an Acura with him as my salesman and he lets you know every step with as much detail possible. I have always been intimidated by asking questions about financial stuff with cars, especially because it can get very overwhelming and many salespeople try to go as fast as they can, which makes many aspects get missed. Yong was real with us from the start. He got us the best deal possible and he's just the best! More
Great experience with Yong Kim and the Pohanka Team. I traveled from PA to purchase my 2023 RDX A-Spec Advance. I got a great price, and YK was very responsive and accommodating. Worth the trip. I traveled from PA to purchase my 2023 RDX A-Spec Advance. I got a great price, and YK was very responsive and accommodating. Worth the trip. More
I had the worst experience, taxes and other charges were added to the end of the contract that was not agreed upon. they took advantage of me been with my wife and toddler that was so tired after 5 hours added to the end of the contract that was not agreed upon. they took advantage of me been with my wife and toddler that was so tired after 5 hours of the deal. I won't recommend this dealership. More
Pohanka Acura made my transaction seemless and stress free. Everyone was helping and informed of the process. I would absolutely deal with them again. free. Everyone was helping and informed of the process. I would absolutely deal with them again. More
I had the BEST experience with Josh Ruiz in the Service Department. From my initial phone call to check if a loaner vehicle would be available, working through the maintenance codes / services needed, dete Department. From my initial phone call to check if a loaner vehicle would be available, working through the maintenance codes / services needed, determining options to replace tires, going the extra mile to reserve the parts for a recall item, applying a service discount, to picking up my (freshly washed) car, Josh was knowledgeable, helpful, and friendly. I called my spouse to confirm something from prior maintenance, and Josh was considerate in talking to both of us. When I picked up my car, he remembered that I had mentioned an upcoming road trip, which confirmed to me that he viewed me as an individual, not just the next job in line. I expected getting car service was going to be a painful experience, but Josh really made it pleasant. The next time I need service, I will be sure to ask for Josh Ruiz by name. More
One year after purchasing a used 2020 MDX, we decided to upgrade to the newer 2024 MDX. Of course we went back to Yong Kim, as he has been such a great support over the past year. We appreciated Yong’s guid upgrade to the newer 2024 MDX. Of course we went back to Yong Kim, as he has been such a great support over the past year. We appreciated Yong’s guidance on the Leasing process and trading in our used 2020 MDX. We were also very pleased to work with the Finance Manager Shahbaz - awesome and friendly guy! So excited to drive our new 2024 Acura MDX A-spec! More