Pohanka Acura

Used 2018 Acura MDX Hello, I found a 2018 Acura MDX at this location remotely. I asked if the car has been in an accident and was told no just small bumper scratches in Hello, I found a 2018 Acura MDX at this location remotely. I asked if the car has been in an accident and was told no just small bumper scratches in front. I asked for service records and was told there was none and that car was repaired else where. Then Ricky and his manager insisted that the car is preowned and I need to stop being picky. After I asked that car shoukd spotless at his age they stated there are scratches on rear bumper now. I receive the video with chips and painted over poorly( really Acura that’s not the class I know). After insisting I receive the car fax. On 1/16 car was reported in an accident on 1/18 it was at Acura being reprogrammed and a sensor was replaced. (Really Acura). Once I asked for the paint chips to be repaired before I purchase they mentioned paint will cost me 400 dollars or paint touch up will be done and will not be matching. The car is 35000 and that’s not cheap for a used car with all hidden information. Very fishy that they won’t send me the service record or any information on the accident. Also manager won’t even step in because something seemed fishy about the transaction. Acura sell and certify a car without reporting service performed on car at their dealer???? Common!!!!!!! More

Excellent experience Ali helped us decide on a lease of a brand new 2019 Acura MDX. He was able to find us the exact vehicle we needed and his customer service is awesome! Ali helped us decide on a lease of a brand new 2019 Acura MDX. He was able to find us the exact vehicle we needed and his customer service is awesome! More

Nick Shirley Nick did a great job with putting the deal together for a 2019 RDX and assisting after with a few details after the purchase(additions to the car). A Nick did a great job with putting the deal together for a 2019 RDX and assisting after with a few details after the purchase(additions to the car). All was handled professionally and with courtesy. More

Did $1,200 damage to my car, after 5 trips still damaged They fixed a check engine light but ran into something damaging the right rear bumper and fender well. They didn’t tell me but when I was to leave I They fixed a check engine light but ran into something damaging the right rear bumper and fender well. They didn’t tell me but when I was to leave I saw red oil drops on my hood. When I inspected the rest of the car I found the bumper ripped away from the fender. I asked for the service manager and someone pretending to be the manager argued that I probably did it, "we see people bring cars in damaged all the time". So I was accused of lying and directed to leave with my damaged car. Fortunately Sam my service writer was honest and attested to the fact there was no damage to my car when it came in. So began my multiple journeys to the dealer in an attempt to have them restore it like it was when it came in. I met with the managers who promised to fix my car and to personally make sure it was done right. After 5 trips by me to the dealership, nearly a month of lies and poor service, the side of the car that was reportedly "detailed' had overspray so the fender and felt like sandpaper, the interior they damaged was only partially repaired, and the new bumper paint did not match the car.. They put over 200 miles on my car, ran it out of gas, were rude unprofessional and incompetent. They failed miserably to meet my expectations.. I included Geoff Pohanka in my emails and of course no response. This dealership does not give a darn about customers just slick salesman that well say anything but do nothing. life is too short for this abuse and frustration, go elsewhere, I wish I did. More

MDX Purchase Preston Hill did a great job!!! He gave me the best price on MDX A-spec and he followed up on everything he sent me. Pohanka Acura has a great guy to Preston Hill did a great job!!! He gave me the best price on MDX A-spec and he followed up on everything he sent me. Pohanka Acura has a great guy to deal with... Give him a call!!!! More

Awesome Evening of a Deal! It was around seven in the evening when we came in to see and check possibilities of trading in on a new MDX; Yong Kim was a very helpful, professiona It was around seven in the evening when we came in to see and check possibilities of trading in on a new MDX; Yong Kim was a very helpful, professional and patient sales agent. I and my husband believed we had a relatively fair deal with our trade in car. We ended up leasing a new MDX 2019. More

Great Service I received great service. Everything went smoothly and Assad was very helpful! Tish was also amazing and patient with me as I wanted to see all th I received great service. Everything went smoothly and Assad was very helpful! Tish was also amazing and patient with me as I wanted to see all the trims of the new RDX More

Easy Purchase Experience We had a easy transaction in buying a Acura TLX at.the dealership and our sales man Asad Ali was easy to work with on this transaction. We had a easy transaction in buying a Acura TLX at.the dealership and our sales man Asad Ali was easy to work with on this transaction. More

Would not purchase from here! Complete waste of my time. I will not ever buy a vehicle from here. I spent 2 1/2 hours here and was not able to see the cars I had expressed interest Complete waste of my time. I will not ever buy a vehicle from here. I spent 2 1/2 hours here and was not able to see the cars I had expressed interest in or to test drive them. More

Unexpected Experience Thus far for over 3 decades we were owners of Honda. Recently, we were looking for a change to either Mercedes, Audi or Jaguar and Acura was never a t Thus far for over 3 decades we were owners of Honda. Recently, we were looking for a change to either Mercedes, Audi or Jaguar and Acura was never a thought in our mind. Past Sunday, We had few spare minutes to our appointment at Jaguar and we stopped by at Pohanka for nothing more than just a mere quick glance. Here 4-5 days later we are not only owners of Acura but 2 Acuras just days apart. For most part the credit for earning our business goes to our sales consultant Rakesh (Ricky) Kakkar at Pohanka. Well Supported by the relevant facts he was not only able to convince us that Acura will stand out equally or more competitive to our other car buying options but changed our perception of car sales. Unlike our vast experience of car dealerships and sales consultants in the past he was very customer oriented, courteous, and honest in all of our communication with him and we could clearly visualize through our conversations with him that our best interest was his top priority. Last characteristic is the most hard to find, was the most important factor in our decision to go with him and Pohanka and made us get 2 cars from them in days. Ricky was very transparent from the beginning and kept his senior management actively involved throughout the process to ensure that our exact purchase needs and interest are served to the best and we receive the best of their service. His immediate Senior Manager Sai Mehta was also a very gentle and courteous person and both of them presented themself in a very professional way to best cater to what exactly we were looking for. Our experience dealing with them reveals that Ricky and Sai make a great team together and you get best of best at this dealership. Like us if you are in the market even with a very slim chance of just looking at Acura, I would strongly recommend giving Ricky, Sai and Pohanka a shot and I am certain you will be able to realize every bit of what is said over here for yourself. More