Pohanka Acura

Recently I purchased a used Acura RL from Pohanka Chantilly. Two weeks later there seemed to be developing an occasional slight pulsing in the steering wheel. It came and went, hard to detect. Mar Chantilly. Two weeks later there seemed to be developing an occasional slight pulsing in the steering wheel. It came and went, hard to detect. Mark Wolf, Pohanka's Master Technician, and I took it for a test drive. Neither he nor I could detect anything out of order. An hour later Mark called me and said, “Allan, after you left, I went and drove another 2008 RL and I am not completely satisfied that everything is perfect with your car. Please bring it in at your convenience. I would like to drive it again.” Jayson McCullough the service consultant called me the next day to say that Mark was not satisfied and had ordered some parts. Over the next two days Jayson called to provide updates; Mark still was not satisfied, additional parts were on order. The solution finally came when Jayson called to say the parts had not completely resolved Mark’s concern. “We then put four wheels from a new RL on your car and drove it. The problem was gone. We then put your wheels on the new RL and the new car displayed the subtle but discernable behavior that was bothering Mark.” “Allan,” Jayson said, “It is the sidewall of the tires. We at Pohanka know that you bought a used car but we want your purchase to be 100 percent correct. We’ve ordered four new tires and there is no charge. You may pick up the car tomorrow.” Absolutely incredible! I can't say enough about the dealership and the empowerment of their people to make decisions and deliver exceptional service. I cannot imagine an automotive dealer anywhere in the country coming close to Pohanka's commitment and delivery of service. As Mark said, “We want your car to be perfect.” And perfect it is! More

We live in Delaware, and had to travel to Virginia just to get a good price on a car. We had multiple dealers to go to that day but we never made it to them. I told Abdul what i wanted and he was able to to get a good price on a car. We had multiple dealers to go to that day but we never made it to them. I told Abdul what i wanted and he was able to get within my budget. Quick easy and painless and he didn't waste my time. More

I was extremely impressed with Ganbat and Pohanka Acura. I have never purchased a car so quickly and with such ease. The customer service was outstanding and it was very clear that Ganbat was extremely kno I have never purchased a car so quickly and with such ease. The customer service was outstanding and it was very clear that Ganbat was extremely knowledgeable about the product. Overall the best car buying experience I have ever had and I will definitely recommend Pohanka Acura and Ganbat Dorj to anyone I know buying a car. More

We have now purchased two cars from Pohanka Acura in the last 3 months, a new 2010 TL and and a CPO 2007 RDX. The salesperson gave us all the details needed to make an informed decision without any sales p last 3 months, a new 2010 TL and and a CPO 2007 RDX. The salesperson gave us all the details needed to make an informed decision without any sales pressure. He gave us options and helped build the pro/con list for the options. I felt like he really represented us and our interests. The sales manager made us feel as though we got the very best deal possible by giving us all the price information. Nowhere along the timeline was there any high pressure to buy. The cars are awesome, the people in the finance department are exceptional, the parts guy has what we need, the sales people seem to work well together. We got the cars we wanted at the price we wanted to pay. This was a most pleasant car buying experience, times two. Bravo Pohanka! Jack Frost Chantilly, VA More

2010 MDX with Tech Package No pressure. Excellent 2010 MDX with Tech Package No pressure. Excellent price on the new vehicle and a fair price on the trade. Oscar Busch was very pleasant and knowled 2010 MDX with Tech Package No pressure. Excellent price on the new vehicle and a fair price on the trade. Oscar Busch was very pleasant and knowledgeable. After the sale Oscar spent a great deal of time setting up the vehicle with my wife's preferences and he gave her an orientation to all of the advanced systems (Navigation, cell integration, ipod integration, XM set up, etc.). We traveled over an hour to get to the dealership. It was well worth the trip. If you want an auto purchasing experience without drama then call John or Oscar. More

After a very negative, very traumatizing experience at Karen Radley Acura in Woodbridge, I came back to Kumi who has sold me 2 other cars (one in 2006 and one in 2008). He always welcomes us back in that Karen Radley Acura in Woodbridge, I came back to Kumi who has sold me 2 other cars (one in 2006 and one in 2008). He always welcomes us back in that familiar way that lets you know he remembers you. He's a very friendly person and has always treated us with a lot of class and warmth. I came into Pohanka Acura in order to buy 2 used cars. It was so difficult because what we wanted in used cars were so hard to find. Wrong color, lacking options, too many miles... I guess everybody comes here to buy Acuras of all kinds. Having just totaled my 2006 TL, I really wanted a replacement of equal or greater value. Kumi genuinely tried very hard to work with me with much consideration to my tastes and preferences. It was too hard to settle until he brought Lenny into the picture. We went back and forth and were presented with the option to purchase a 2010 TL at a very reasonable price. The price that he offered wasn't especially low, but it was such a good judgement on Lenny's part. I test drove it and this car had me at hello! I LOVE THIS CAR!!!!!! So we decided to buy the gorgeous, irresistable thing but the awesome customer service didn't end there. In order to get more business from us, their finance department negotiated a lower finance rate. I appreciate the effort that the entire staff took on behalf of EARNING our business. They weren't stuck up or pushy and I felt like I had a "human moment" with each of the gentlemen that helped me in my experience. I'm very happy about my purchase, and even went on to purchase additional service packages to prolongue the awesomeness that is my car. I would refer everybody I come in contact with to this dealership, specifically to Kumi, Lenny, and Mark because they've provided excellent service during my most recent purchase. The Acura line is also very high in demand and very reliable. My past experience with their service department has also been very pleasant in regards to service, professionalism, communication, quality, and everything in between. GO TO POHANKA ACURA IN CHANTILLY! YOU WON'T REGRET IT! More

I recently purchased an Acura RDX and I am a very happy customer! Jennifer Kim is an amazing sales-woman who was extremely instrumental in my decision to purchase this vehicle. Jennifer is so knowledgeabl customer! Jennifer Kim is an amazing sales-woman who was extremely instrumental in my decision to purchase this vehicle. Jennifer is so knowledgeable about the features of the car and put so much time/effort in showing me all of the features. At the time, I was merely checking out Acura since I was originally considering Infinity and Lexus as well. Her positive energy made my experience so wonderfully pleasant and I'm so thankful that she was the one showing me the vehicle and all of its options. I was only there for a test drive and was not originally prepared to purchase a car that day since I was still not sure which make I wanted. However, after test-driving the vehicle and sitting down with Jennifer, I was convinced that I wanted the Acura RDX. Jennifer Kim is an amazing lady with a great personality who made my experience extremely memorable in the best way possible. Mike Russell was also extremely pleasant to work with during the financing phase. I am completely satisfied with my experience and purchase thanks to Jennifer Kim and the Pohanka Acura family. More

I had a TSX I wanted to trade in for a new TL. Ryan helped me out and was wonderful! After test driving and learning about the features of the car, I was ready to make a deal and for the right price! P helped me out and was wonderful! After test driving and learning about the features of the car, I was ready to make a deal and for the right price! Pohanka did that without any hassle and really treated me well. I also met Lenny, the GM, who was as nice as can be and helped make the car buying experience nice, easy, and quick! Both Ryan and Lenny followed up with me the next day to ask about my new car. Great customer service. More

I brought my car to pohanka for a 60,000 mile check up. I got excellent service from Mandel. He was very helpful in helping me to get my car in and out as quickly as possible. Also, when I discovered that re got excellent service from Mandel. He was very helpful in helping me to get my car in and out as quickly as possible. Also, when I discovered that rear brakes were needed... he was very patient in answering all of my questions. Later in the week, I had to return to Pohanka for a reason not related to my car, and when I saw Mandel he took the time to ask me how my car was doing and he wanted to make sure everything was working okay. I really appreciated the service and loyalty he provided to me. I absolutely refuse to see anyone other than Mandel from now on. He's the best! More

Pohanka Acura was recommended to me by USAA Bank. I first contacted them over the internet MONTHS ago about possibly getting out of my current car and into something new. Pohanka Acura is located abou first contacted them over the internet MONTHS ago about possibly getting out of my current car and into something new. Pohanka Acura is located about 3 hours from where I live, so I was also in contact with about 3 other local dealers during these months. Throughout these months, the only dealer that seriously expressed an interest in helping me get the deal I needed was Pohanka. I had a circumstance that all the other dealers told me was impossible to solve. Pohanka continually kept in contact with me to update me on what they could do that month for my situation. The day before New Years, Lenny Gonzales, the Sales Manager called me and told me personally what they could do to take care of the situation. I was shocked when he told me the number, so naturally I took the number to my local Acura guys. They said that there was no way that Pohanka or any other dealer would ever do that deal. I called Jennifer Kim, the Sales Associate that Lenny assigned me to, and she assured me over and over that they were the numbers. I insisted on talking to Lenny again. He insisted OVER and OVER that they were the numbers. They also insisted that they would not change when I arrived there, or when I walked into finance. SO, we drove 3 hours from Philadelphia. Walked in to our lunch time appointment, on SUNDAY (can’t do that in PA!), and wrapped everything up by 2pm. It was a totally seamless deal from my current car to my new TSX. Nothing changed, as they said. The number Lenny gave me on the phone was the number I walked out of finance with. Most importantly, they got me out of a situation that I could have been in for years to come. If you are looking for a new Acura (because I can’t speak for their other dealerships) this is the only place you should be looking. Thanks for a great start to my New Year!! More