Pohanka Acura

I brought my car to pohanka for a 60,000 mile check up. I got excellent service from Mandel. He was very helpful in helping me to get my car in and out as quickly as possible. Also, when I discovered that re got excellent service from Mandel. He was very helpful in helping me to get my car in and out as quickly as possible. Also, when I discovered that rear brakes were needed... he was very patient in answering all of my questions. Later in the week, I had to return to Pohanka for a reason not related to my car, and when I saw Mandel he took the time to ask me how my car was doing and he wanted to make sure everything was working okay. I really appreciated the service and loyalty he provided to me. I absolutely refuse to see anyone other than Mandel from now on. He's the best! More

Pohanka Acura was recommended to me by USAA Bank. I first contacted them over the internet MONTHS ago about possibly getting out of my current car and into something new. Pohanka Acura is located abou first contacted them over the internet MONTHS ago about possibly getting out of my current car and into something new. Pohanka Acura is located about 3 hours from where I live, so I was also in contact with about 3 other local dealers during these months. Throughout these months, the only dealer that seriously expressed an interest in helping me get the deal I needed was Pohanka. I had a circumstance that all the other dealers told me was impossible to solve. Pohanka continually kept in contact with me to update me on what they could do that month for my situation. The day before New Years, Lenny Gonzales, the Sales Manager called me and told me personally what they could do to take care of the situation. I was shocked when he told me the number, so naturally I took the number to my local Acura guys. They said that there was no way that Pohanka or any other dealer would ever do that deal. I called Jennifer Kim, the Sales Associate that Lenny assigned me to, and she assured me over and over that they were the numbers. I insisted on talking to Lenny again. He insisted OVER and OVER that they were the numbers. They also insisted that they would not change when I arrived there, or when I walked into finance. SO, we drove 3 hours from Philadelphia. Walked in to our lunch time appointment, on SUNDAY (can’t do that in PA!), and wrapped everything up by 2pm. It was a totally seamless deal from my current car to my new TSX. Nothing changed, as they said. The number Lenny gave me on the phone was the number I walked out of finance with. Most importantly, they got me out of a situation that I could have been in for years to come. If you are looking for a new Acura (because I can’t speak for their other dealerships) this is the only place you should be looking. Thanks for a great start to my New Year!! More

My salesperson was terrific: not high-pressured, knowledgeable and respectful (as a female, I've been treated condescendingly by car salesmen). I wasn't pressured to buy after-market options, warra knowledgeable and respectful (as a female, I've been treated condescendingly by car salesmen). I wasn't pressured to buy after-market options, warranties, etc. The sales process went very smoothly -- I was very impressed! More

Before coming to this dealership, I have already worked out a price with a sales manager. Then when I went into the dealership and I was treated fairly by one of the sales consultants and their general sal out a price with a sales manager. Then when I went into the dealership and I was treated fairly by one of the sales consultants and their general sales manager. He was very patient, honest, and knowledgeable on the car I was buying. I'd recommend this sales consultant at this dealership. More

I have had bad experience at Pohanka Acura Service department. I believe I have been a victim of mechanics leaving parts to fail so that they can bring me in for more service. I had brought in my car department. I believe I have been a victim of mechanics leaving parts to fail so that they can bring me in for more service. I had brought in my car for an oil change and transmission fluid change. when i got back after the sevice, i had noticed transmission oil leak. i had monitored hoping that it was just residue oil dripping. It was still leaking the next day, I could see a noticeable dropplet forming and dripping ever minute or so. I called pohanka acura and spoke with dan burns the service rep that had serviced me when i was there on sunday. i tell him about the leak and he tells me that the car was already leaking before i had brought it in, and that he knew where it was leaking from. Now as a service department, why would you not notify me of such a problem when first noticed. I was there the whole time. I ask him if there is any thing that he can do, but he said that only thing is for them to rebuild the tranmission which would be like $1200. I had never noticed any leak of such ever since i have own this car(3 years). So I decide to lift my car up with a jack and personally see where the leak was coming from, and when i checked the drain bolt of the tranmission, it was LOOSE to the point where i was able to turn it with my hand. So i tightened the drain bolt and there hasnt been a single drop of leak since. I call Dan back the next day to give him another chance to redeem him self but he lies again. So I ask him where the leak was coming from and he says the hondabond seal they had used on the recall work. This only leads me to believe that I was set up by this devious dealer. UPDATE: I went to the dealer and met with the service manager Bill Bowden and told him about the situation (which I should have done first before writing this review). He's a very good guy and wanted to correct things right away. He had one of the master mechanics look at my car right away to check that everything was ok. Dan wasn't there when I was there but Bill made sure that he got with Dan later that week to get to the bottom of the situation. Bill called me back later that week, told me that there had been a communication mistake between Dan and the mechanic that did the work. He also told me that the mechanic that did the work no longer works there. He also gave me a 100% refund on the work with out any hesitation. More

I bought a 2001 Acura TL from them back in 2004. It wasn't a great experience but not too bad either. Went there 2 years ago to change the tranny under warranty and the whole experience was great (Jerr wasn't a great experience but not too bad either. Went there 2 years ago to change the tranny under warranty and the whole experience was great (Jerry was the service advisor). I usually take my cars to Goodyear Gemini for state inspections and oil changes and to Koons Honda in Manassas for more serious issues. 3 weeks ago I had the 105k major service done at Koons (timing belts, water pump, spark plugs, side engine mount) mainly because of the price $1000 vs $1700 at Pohanka. They did a very good job and was told that the car is in great shape and there's nothing else that needs to be replaced. Couple of weeks later, the state inspection is due and since Pohanka is 2 minutes up the road and I just received a Free State Inspection coupon from them, I went there to do it. BAD IDEA! Dropped the car for state inspection and a brake fluid flush around 9 AM, I get a call from Tom Smith the service advisor around noon. He tells me the car failed inspection and I will have to replace the front engine mount (says it's leaking hydraulic oil?!?) and lower ball joints to pass inspection. The cost to fix all this at Pohanka? about $950 before taxes and shop fees. Whole thing smelled fishy since I didn't notice anything abnormal vibrations when accelerating hard or any noise from the ball joints, plus the car had just been inspected 3 weeks ago at Honda. So I tell him I decline the repairs and I start calling around for some quotes. First call to Goodyear Gemini in Centreville, service advisor says "I won't call names but there's a lot of Acura's coming in that failed inspection at certain dealership in the area because of lower ball joints and when they come here for a quote we find no problems with them and cars pass inspection without any need for repairs."!!! Go figure...how many Acura dealerships are close by? Just Pohanka. So being on the way home, I stopped by NTB in Chantilly for a quote, they inspected the car for about 15 minutes and then told me there's nothing wrong with the front engine mount or the lower ball joints. They see no need to replace them!!! Unfortunately they don't do state inspections but can pretty much guarantee it will pass. They suggest to remove the rejection sticker and take it to a different station for inspection. So I take their advice, stop by my house to take down the sticker and drive straight to Goodyear Gemini in Centreville. One hour and $16 later the car passed state inspection. Lesson learned: a free state inspection at Pohanka Acura will cost you $1000!!! STAY AWAY! More

I shopped two Acura dealerships and two Toyota dealerships and ended up buying my new car from the other Acura dealership. My impression of Pohanka Acura is that it is just another ordinary deale dealerships and ended up buying my new car from the other Acura dealership. My impression of Pohanka Acura is that it is just another ordinary dealership where the employees talk a good game and try to impress you with the facility and with how many cars they sell, but they'll give you a good price only if they have no other choice. In other words the customer has to know what constitutes a fair price for the new car and for his/her trade-in before walking in the door, or you'll pay too much. That's not unusual in dealerships around here, but these guys make you work too hard to convince them; it's almost as if, instead of their doing their jobs, you have to be the salesman. I ended up resenting the hoops I had to jump through to reach a fair offer, and in the end just wanted to get out of the place and go take a shower. Fortunately the other Acura dealer I visited treated me far better and we reached a fair price without all the hassle. Pohanka's location is more convenient to my home, but I'll drive a little farther when I need service rather than spend a cent there. I'm a happy customer -- but not of this dealer. More

This is the 2nd time ive had to deal with bill, and each time i do he is extremely frank about stating his company will never accept blame for anything their employees do. They rigged my headlight and are time i do he is extremely frank about stating his company will never accept blame for anything their employees do. They rigged my headlight and are trying to charge $600 for their mistake. I stated to him that only 2 places have touched my car, and the 2nd company (a repair shop) documented every part they took off. When i asked him about this he told me to just keep pressing my insurance company and that they would never do such a thing. I will do as he says but i warn everyone when dealing with this company. buyer beware.... They have a nice glossy appearance but their work is just horrible More

I took the time to read some of the other reviews on this page and I honestly have to say that I was shocked! My experience was nothing but positive and I left there feeling as though I was the only custome page and I honestly have to say that I was shocked! My experience was nothing but positive and I left there feeling as though I was the only customer in the store. I went through the route of requesting an internet quote and within 15 minutes I had been contacted by Pohanka Acura. Their promptness was what had me going there first before any other dealership. Upon arriving at the dealership, I was greated and introduced to my sales associate and 10 minutes later, greeted by the General Manager himself. I basically wanted to leave there feeling as though I had practically gotten the car for free :) I went in there expecting to deal with sales associates who had little authority for negotiations. I was surprised to find that after my initial conversation with my sales association, the General Manager himself spent over 3 hours assisting me, satisfying my requests, and basically sitting by my side to ensure that each and every piece was completed to my highest satisfaction. He even waved goodbye as I drove away in my new vehicle. I received follow-up calls by my sales associate to see if there was anything else they could do, to assess my happiness and see if everything was set. I would highly recommend this dealership - they were professional, attentive, PATIENT (I was a tough sell!) and just plain nice. I didn't feel like I was dealing with sleazy car salesmen and I appreciated their cooperation. More