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Pohanka Acura

Chantilly, VA

4.7
1,592 Reviews

13911 Lee Jackson Memorial Hwy

Chantilly, VA

20151

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Showing 1,592 reviews

July 26, 2010

Going to Pohanka Acura was the best decision I could have made! I was getting a price quote online to see if the MDX was in the ballpark and Josh Barnett had called me. He was very knowledgeable and not "sal More

by bmanousos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Barnett
July 25, 2010

I just bought Acura RDX 2011 from this dealership. This is the best car buying experience I have ever had. The sales person made the buying process as easy as it can ever be. I got the best possible deal, More

by tpoghosyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur Petrosyan
July 22, 2010

I was referred to three Acura dealerships by the AAA buyer service using their website, Mr. Shah responded to my request for information within 15 minutes and followed up answering all my questions and More

by rkchew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Hamid Shah
July 22, 2010

Shah was conscientious and consistent in calling me back, negotiating a price and service even after I bought the car. very friendly and I felt like I could trust him. I really thought he was doing the best More

by italiansoul2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shah Hamid and Ray Morton
July 22, 2010

i just get the new car zdx from pohanka dealer and i really like the person sale that car for me name shah . he respond anything i want to ask about. he send me a purchase order via my email right away More

by michelle huynh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
shah hamid
July 21, 2010

I went into the Pohanka dealership after receiving a phone call in May, 2010 informing me they were giving mileage overage credits or "forgiveness" on leased vehicles and to come in so they could work o More

by beenhad
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Gonzales and Courtney Lindquist
Aug 10, 2010 -

Pohanka Acura responded

I apologize that you did not have as good of an experience on the past visit as indicated in your original rating of Pohanka here on Dealer Rater. We strive to make every client happy with their new purchase. In these times it is unfortunate that the banks occasionally do not accept the terms originally agreed upon. However, through our diligence and willingness to work with you on this issue, I believe we made it a "win/win" in the end. You were able to keep the new TL and we eliminated a large sum of monies in terms of interest and turn in charges. We hope that you enjoy the new car and give us another opportunity in the future to "do it right the first time". Thank you for the business and please let me know if there is anything else we can do to make your ownership experience a pleasurable one.

July 15, 2010

I used the internet to do my comparison shopping. I knew exactely what I wanted, so I was comparing apples with apples. Kwin was responsive, and listened to what I wanted instead of insisting that I "come More

by suzistone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwin Leynes
July 13, 2010

Great dealership. They know there cars, will work with you without a lot of pressure and do a great job. Service department is terrific. Freddie and Jennifer are two terrific people who are helpful and More

by lawtpg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddie and Jennifer
June 19, 2010

I had a really great experience at this Acura dealership. While working with Abdul Gist, he made it a very comfortable purchase for my very first vehicle. I ended up purchasing a 2008 used car, and he made More

by tianab10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abdul Gist
June 13, 2010

Had a wonderful experience with Omar at Pohanka Acura! Excellent customer service and had the best price in the Eastern part of the US! It was well worth traveling 6 hours to pick up the vehicle. Omar wen More

by zack2482
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Omland
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