Pohanka Acura

I have sung the praises of my Acura’s for the past seven years. Well my 2006 Acura (which is 5,000 miles over the warranty ) its hands free unit shorted out. My service consultant, Tom Smith, called Acur years. Well my 2006 Acura (which is 5,000 miles over the warranty ) its hands free unit shorted out. My service consultant, Tom Smith, called Acura on my behalf and Acura agreed to split the cost with me. Tom said it was because I am a loyal customer. Thank you Tom and thank you Acura! More

I received courteous and professional service without sales pressure. Salesman was well informed about the vehicle, options and pricing. Quick processing of paperwork and delivery of new Acura to my sales pressure. Salesman was well informed about the vehicle, options and pricing. Quick processing of paperwork and delivery of new Acura to my home. Best car buying experience I've ever had. Great price! More

Over the years I have purchased and serviced numerous Acura's & Honda's at Pohanka Acura; 1 Type R Integra, 4 TL's, 2 RL's, 1 TSX, 1 Honda Odyssey, 1 Honda S2000 and 2 MDX's. The sales team has always gi Acura's & Honda's at Pohanka Acura; 1 Type R Integra, 4 TL's, 2 RL's, 1 TSX, 1 Honda Odyssey, 1 Honda S2000 and 2 MDX's. The sales team has always given me great deals and made me feel happy and satisfied with every purchase I have ever made. Jamal Edmonds not only goes that extra mile while making a deal, but continues to do so well after the fact. He has often gone out of his way to stop by the waiting area during vehicle services just to chat and say hello. The service department is great and no matter how long the interval is between services, each time I go in I am instantly recognized and greeted like I am an old friend, always being addressed by my name. Jason McCullah is extremely professional and not only knows my vehicles inside and out, but also remembers past vehicles I have owned as if they were his own. I have dealt with every facet of this dealership as a customer from sales, finance, tag & title, parts, and service, and have always been treated professionally and with respect. More

Zachary was the perfect sales associate for our needs. On Sunday we arrived at the dealership and told Zach that we were interested in looking at several different vehicles and that we did not intend to make Sunday we arrived at the dealership and told Zach that we were interested in looking at several different vehicles and that we did not intend to make a purchase that day. Zachary was extremely informative--explaining the difference between different trim packages and options. After meeting with Zach--we were convinced that we wanted the MDX. We did extensive pricing research and Zach was able to meet the price we had received from another dealer. Finally, when we picked up our Acura, Zach spent almost two hours going over the features of the vehicle (all those nuances that you might not pick up for a while). From sound system to seating settings, Zach covered it all. Without reservation, I would recommend Zach and Pohanka. More

Lenny, Brian, Matt, Mike and Brett went out of their way to offer opportunities and solutions without sales pressure. The prices were great and the financing was fantastic. I was very pleased with the cus to offer opportunities and solutions without sales pressure. The prices were great and the financing was fantastic. I was very pleased with the customer focus, the selection of cars on the lot and the finance and vehicle registration process. Pohanka Acura is top notch and I'm very happy with my MDX. More

I bought my Honda Pilot from Rosenthal Honda in 2003, and was assigned Pete Herman's blue team. I dealt with Pete for every service and repair issue, and felt treated fairly, helped with my car. Then Pete le was assigned Pete Herman's blue team. I dealt with Pete for every service and repair issue, and felt treated fairly, helped with my car. Then Pete left Rosenthal Honda. I brought my car back was astonished and very unhappy Pete wasn't there, but tried the guy who replaced him. Disaster. Sleazy character I wouldn't trust at all. So I left ROsenthanl and went to a Honda dealer near my house: Brown's, in Arlington. But they don't assign owners to teams and every time I was there (only 3) I got a different lead guy, who had no idea who I was, or what car I had. I hated it. Also, the waiting room was loud and cramped, not good for doing the work I needed to do while waiting. When something mysterious went wrong with my Pilot on Dec 20, I called Brown's, wasn't sure whom to talk with, was sent between several people, hated that, they wouldn't give me a loaner car and I thought "THAT'S IT, I'm GOING TO FIND PETE HERMAN!" thank goodness for GOOGLE! I googled "Pete Herman" and "Honda" and a rave review about Pete's customer service turned up for Bill Page Honda, so I called them. No, Pete had left, and was now at Pohanka Acura. I called Pohanka and was thrilled to be connected with Pete. Despite the VERY long drive from Arlington, it is worth driving to Pohanka, to be able to deal with Pete for car repairs. Also, Pohanka has a MUCH nicer waiting area, seems much more helpful and friendly than Browns. I'm very happy! More

I came for a wheel lock and to change the flat tire to Spare, which doesnot take 15 minutes outside dealer. After one hour they took my SUV inside there they took almost one and half hour. Once I come out Spare, which doesnot take 15 minutes outside dealer. After one hour they took my SUV inside there they took almost one and half hour. Once I come out I experienced a issue with the vehicle which used to run fine. I have noticed similar kind of issues with this dealer particularly when ever I come for a oil change. Some times they give wrong advises with out knowing I have replaced the brakes , all Oils. When I asked to prove they just say Ignore it. One time they broke or replaced the broken mount .There are several times it happened to me and I stopped going to Pohanka Acura service becuase they made lose thousands fo dollors in repairing. It was running nice and I used outside dealers like Sears, Other Honda Mechanic, It was running without any issues. Now when I came for to change to spare tire, Its a clear indication they damaged my vehicle. They lost a customer who has planned to buy ZDX or MDX. I am going to Acura every week and collecting the experiences from the customers and I am going to take legal action Once I gather another five customers who has the same experience with them More

Zachary made my car purchase experience a great one. He was very knowledgeable about the car and easy to work with. He was highly professional and made the process go seamlessly. I would highly recommend h was very knowledgeable about the car and easy to work with. He was highly professional and made the process go seamlessly. I would highly recommend him as a sales associate to anyone looking to purchase a car. Everyone at Pohanka Acura was helpful and customer focused. More

I purchased my new Acura MDX from Freddie Hamad a few months ago. He was excellent! I shopped with him and other dealerships in the area. They were not as impressive and they tried to sell me a car I months ago. He was excellent! I shopped with him and other dealerships in the area. They were not as impressive and they tried to sell me a car I didn't want (color, less features) for more money. Freddie got me the car of my dreams and met the price I wanted! I appreciate the professionalism and excellent customer service Freddie and the rest of the Pohanka chantilly group provided! I've had my car quite a few months now and it's still the best!! Thank you Freddie! More

Basically, this is Part II of my buying experience with Pohanka (Chantilly). After Bill Kemavor and Jamal Edmonds made it possible for me to drive off of their lot in what I thought was a vehicle that I Pohanka (Chantilly). After Bill Kemavor and Jamal Edmonds made it possible for me to drive off of their lot in what I thought was a vehicle that I would hold onto for a very long time (MDX Touring w/DVD)...boy was I in for a surprise! After having repair work done to my MDX -- I was given a loaner (2010 TSX). I clearly remeber ranting about how cool that loaner car was. I joked with the service technicians about not turning in the key to the TSX because it was a pretty cool car. But the best is yet to come. The second time around...I took my MDX in for repair, a young male that works in the customer service department (I think his name is Jared?) had remembered me driving the TSX loaner car. So...he suggested another vehicle of my choice. And through that choice I heard him clearly say, "ZDX". I asked him if I heard him correctly in that I could drive a 2010 ZDX (black in color)as a loaner car. Jard assured me and asked if I wanted one with or without navigation. I was in such shock about being able to drive the MDX home that I settled for the one without navigation. I drove the ZDX home that night and returned that next night. This time...I REALLY did NOT want to return that car (ZDX). I held onto the keys until the customer service reps got tired of laughing at me about it. For the life of me...I did not want to return the keys to that 2010 (black) ZDX! *Thanks Jared* =) I mentioned this experience to Bill Kemavor and Jamal (who had previously worked with me to get in a MDX...just 4 months ago). So...yesterday....Bill and Jamal worked their "magic" once again. They made what I thought would never happen....happen! Let me just say that I am now a proud owner of what was a "dream car" to me...a few months ago!! I never would have thought that I would be in a ZDX so soon. I am beyond happy and I totally love my ZDX (even without the fancy upgrades of Navi, push button engine starter, etc...). The base model is just as enjoyable. Bill and Jamal made me feel like I had won the lottery. I was waiting for a press conference to follow (lol). Seriously, I highly recommend this dealership--with emphasis on the fantastic two---Bill Kemavor and Jamal Edmonds. And a special thanks to Jared (I think that is his name) in customer service. You opened my eyes to....my "dream car". Thank you. Jamal, thank you for throwing in the splashguards. The ZDX looks perfect!!!! I wish I could have all business experiences like the ones I have had at Pohanka. Thanks Pohanka (Chantilly)...for hiring such professional, knowledgeable and courteous staff! More