Pohanka Acura

I had been looking for sometime to purchase a MDX and had visited many dealerships. Buying a new car is often a very stressful process but when Lenny came over and introduced himself, I quickly felt confide visited many dealerships. Buying a new car is often a very stressful process but when Lenny came over and introduced himself, I quickly felt confident that I could trust him. He actually made the whole process enjoyable. I will definitely by from Pohanka again bc of Lenny More

Matt was very helpful and responsive. He worked with me to get the best price for the car I was buying and with the car I was trading. He also drove the car to my home in Pennsylvania, which was very conv to get the best price for the car I was buying and with the car I was trading. He also drove the car to my home in Pennsylvania, which was very convenient. I would surely recommend this dealer! More

Went to Pohanka for a great deal on an Acura TSX. Could not find what we were looking for in upstate NY, so drove to VA and got a great deal. This dealer has a great selection and great customer service. not find what we were looking for in upstate NY, so drove to VA and got a great deal. This dealer has a great selection and great customer service. I would recommend them to anyone. The used TSX was also in outstanding condition. Everything was very smooth and Pohanka helped me all the way through the paperwork and getting the plates even though I was from out of state. More

Even though we did not purchase the vehicle here, but the salesperson seems to be polite and informative. Very nice! I would highly recommended. Just look at the dealership's website, the service dept eve salesperson seems to be polite and informative. Very nice! I would highly recommended. Just look at the dealership's website, the service dept even open up until midnight! Terrific! Highly recommended!!! More

I regularly use several Acura dealerships in the Washington DC metro area, (recently Pohanka) for servicing my Honda and Acura cars, because I have found that the service from the Acura dealerships Washington DC metro area, (recently Pohanka) for servicing my Honda and Acura cars, because I have found that the service from the Acura dealerships is exceptional or great. The "BEST" or "holy-grail" of exemplary service (with DAYS of lasting impact) is after taking time out of my hectic day to squeeze in a dreaded car service repair, and deal with the "I-66 commute" (depressed after an hour+ in traffic); IS, picking up my car after the repair and sitting in a clean car, washed, dry, vacuumed and smelling good, makes me feel like the car runs better even if the service department did none-thing to affect the ride. Then each day for the next few days I get ready to make that "I-66 commute" and get back into a proud clean car and remember the great service again. This makes me feel better about spending the money to get a car repaired. Then suddenly I need to use the wind-shield washer and remember "darn" I did not fill it, but to my surprise the service center took care of that also, WOW!! now I think to myself they took care of all kinds of things that I don't even know about. I am a valued customer, and feel proud to bring my car to this Pohanka service center!! That is the experience, that I have had from the Acura service center, no not every time but several times, and is why I keep going back. More

Pohanka Acura, and more specifically Matt Collier, made purchasing our new Acura easier than ever before. I have to say that when it is time to buy a new car, I almost dread the fact that it is going to b purchasing our new Acura easier than ever before. I have to say that when it is time to buy a new car, I almost dread the fact that it is going to be an uphill battle with the dealer to get a fair price. I started shopping around and Matt was one of the sales people in the area I began talking with. He was very informative and helped my wife and I decide if a lease or a purchase worked better for us. We decided to schedule an appointment to take a TL out for a test drive. Matt had the car pulled up ready to go before we even got there. When the test drive was over there was no pressure to buy that day and they even gave us an estimate on what our trade in would get. A couple days later we decided we were going to purchase the TL. When it came time to talk about price, I was surprised that the offer they gave us on our trade and the sale price of the new car were fair to begin with. They did not lowball us as we were expecting and they were completely upfront about everything. There were no hidden costs and no playing games. We then went to Bart in finance and he continued to make the purchase experience wonderful! When all was done, Matt spent over an hour going over the car and explaining the navigation system and everything else to my wife and I. I thought Matt and the rest of the Pohanka staff were just exceptional. I would recommend Pohanka Acura and Matt Collier to anyone looking to purchase a new Acura. More

Service, convenience, and responsiveness can't be beat. My wife drives a TL and we will often drop it for routine service on our way out to dinner - without an appointment and while we are out enjoying a g My wife drives a TL and we will often drop it for routine service on our way out to dinner - without an appointment and while we are out enjoying a good dinner (walking distance from the place)they finish the car and do it right. Our daughter drives the RDX and recently picked up a nail in a tire, drove in, they plugged it in no time, washed the car and didn't charge her a thing. What a great place! I'll continue to buy from Ganbat and Kirk! Great guys, great place! J. Frost Chantilly, VA More

The absolute worse customer service ever. We recently purchased a 2010 zdx. The vehicle was improperly prepped, which resulted in scratches and swirls. Pohanka, suggested we bring the car back so that th purchased a 2010 zdx. The vehicle was improperly prepped, which resulted in scratches and swirls. Pohanka, suggested we bring the car back so that their body shop could make corrections. Phil took us to the shoppe so that we could speak to the support staff. It did not take long to see the absolute lack of care that would have ensued should we have left it in their hands. While waiting one of the workers passed by the vehicle with a large box, hitting the car as he walked by. The following day we noticed additional scratches where the box scraped against the car. We've been awaiting an agreed upon refund, the paper-work we were promised and monetary resolution as we will have to pay out of pocket to repair the damage their people caused. I'm uncertain if they are aware how incredibly shady they seem, when they choose to ignore the concerns of their customers. It is the height of insult and impertinence when emails and telephone calls are summarily ignored. What should have been a good experience has turned sour. Pohanka Acura suffers from a complete lack of integrity and honour. We will not be recommending this dealership to anyone, and will not purchase our next conveyance from them. More

Good experience. We had to drive all the way from DC to take delivery. Aside from the location, we had a fantastic experience with regards to pricing and paperwork. Pohanka's deal and inventory could not b take delivery. Aside from the location, we had a fantastic experience with regards to pricing and paperwork. Pohanka's deal and inventory could not be matched by any other dealer, and Frederick's responsiveness was the icing on the cake. We were able to turn in our existing lease (with another manufacturer), complete paperwork, get oriented and take delivery of our car all within 2 hours (some kind of record?). All the negotiation, obviously, was done before hand, via email, before we set foot in the dealership. This was the best car buying experience we've had. More

Working with Matt at Pohanka Acura made the experience of buying a car very easy and enjoyable. My husband and I recently bought our first home and so were looking to get the best deal possible on a second c buying a car very easy and enjoyable. My husband and I recently bought our first home and so were looking to get the best deal possible on a second car. Matt was very helpful with giving us several options of different types of vehicles, as well as going over the pors and cons of leasing versus buying. Matt was very patient and did not pressure us to buy when we were not ready. My husband and I ended up purchasing a 2009 certified pre-owned Acura TSX. The staff at Pohanka Acura, especially Matt, were very professional and knowledgeable. We recommend Pohanka Acura to anyone who is looking to buy an Acura. The service and professionalism were outstanding. More