Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pohanka Acura
Chantilly, VA
1,616 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,616 reviews
December 04, 2021
I purchased a 2016 Porsche Macan turbo 46K MILES PRICE 54,000$ from pohanka Acura (pohanka automotive group) and got it shipped to sanford Florida 800$ for the transport. the salesman I dealt with Al Gav 54,000$ from pohanka Acura (pohanka automotive group) and got it shipped to sanford Florida 800$ for the transport. the salesman I dealt with Al Gavri described the car as immaculate not a scratch nor a dent according to him. the pictures and videos provided were not that good of quality but I decided to trust the salesman description as immaculate. the car arrived around 5 in the morning with I then met the carrier to pick up the car and the first thing he pointed out was the hood bumper and headlight that were not aligning as if the car had been in an accident. he then pointed out that it was like that at the time he picked it up from pohanka Acura and provided me with pictures from the inspection before loading it up on the carrier. besides the misalignment of the hood bumper and headlight the vehicle warning sensor was sensing the hood as if it was open when it was shut. besides that I found broken glove box scratches, dings and two puddles of oil in my clean garage floor. I then contacted Al Gavri and notified him of my findings and waited for a call back for day or two thats when I was told that they would refund me my money but they will not refund the transport expense and that I would have to send the car back at my expense 800$ to Florida and another 800$ to send the vehicle back to them 1600$ that I would be out of pocket and no car. I then spoke to General Manager Courtney Lindquist and told her that I would like all my money including the transport refunded or have them stand behind their dealer warranty and take care of the cost of the repairs, her answer was we are not taking care of the repairs and my only choice was to send the car back at my expense and that they will not refund me for the transport. with no other choice I took the vehicle to a local reputable Porsche shop for a full inspection of the vehicle at my expense 200$ and this were their findings. Drivers Choice Motors Inc 199 West Marvin Ave longwood fl 32750 *LARGE FRONT COVER OIL LEAK *REAR TIRES AT WEAR BAR *BODY DRAINS CLOGGED *MULTIPLE UNDERBODY PANELS MISSINGFASTENERS *FRONT BUMPER AND HOOD MISALIGNMENT ISSUES AT LOWER LEFT AND RIGHT SIDE . ALLIGNMENT ISSUES APPEAR O BE ACCIDENT DAMAGE *STEERING WHEEL PHONE CONTROLS DO NOT WORK TRAILER HITCH CONTROL UNIT NOT CODED *TRANSMISSION FAULTS STORED FOR CLUTCHES OVERHEATING AND CLUTCH VALVES STUCK IN GEAR FOR GEAR TRAIN HALF 1 AND 2 *CHIP IN WINSHIELD *FRONT HEADLIGHTS HAZED - CRAZING *TRANSFER CASE STARTING TO SLIP UNDER LOAD AND JERKING WHEN STARTING AND STOPPING still trying to get all this mess resolved with no hope. worst experience I've had purchasing a vehicle from a supposedly reputable dealer. the most dishonest and unprofessional people I have ever dealt with. do not buy from these people More
by rodriguezrr88
Employees Worked With
Al Gavri / General Manager Courtney Lindquist, Courtney Lindquist
November 22, 2021
I purchased a 2022 MDX A-Spec from Sabeen Sachar at Pohanka Acura. She enabled my wife and me to take the best decision for us. Her style of working was very different from any other car salesperson th Pohanka Acura. She enabled my wife and me to take the best decision for us. Her style of working was very different from any other car salesperson that I have interacted with. Sabeena was very patient with us and was not hesitant to take us for a second test-drive. That enabled us to make up our mind about the vehicle and remove any confusions/ second-thoughts. Throughout the process, Sabeena was the single point of contact which was really appreciable. It was refreshing that I did not have to hear- 'Before you leave, my manager would like to say hello'. She handled all the paperwork and details all by herself and the only time I talked to anyone else was when signing the financial paperwork. The specific car/ color that I wanted was not readily available but she went that extra mile to ensure that I received my car within a week of booking it and delivered on my birthday. :) I'd highly recommend directly reaching out to Sabeena if you are in the market for a car. More
by anantb
Employees Worked With
Sabeena Sachar
November 19, 2021
Yong Kim was very helpful in making my purchase of a new car happen. The final process was smooth and fast. I'm glad I chose to purchase from this location. car happen. The final process was smooth and fast. I'm glad I chose to purchase from this location. More
by chinelo.enwonwu
Employees Worked With
Alex, Yong Kim
November 12, 2021
Mr. Yong Kim is very knowledgeable and explained about the car with great detail and patience. He helped us to get a good deal on a brand new RDX 2021. Would love to work with him in the future. the car with great detail and patience. He helped us to get a good deal on a brand new RDX 2021. Would love to work with him in the future. More
by sunnyz99
Employees Worked With
Yong Kim
November 08, 2021
I bought a 2021 Acura RDX last week from Yong Kim. It was such a pleasant experience buying a car from him. He made the process easy and simple. Also He spent enough time explaining functions and new technol such a pleasant experience buying a car from him. He made the process easy and simple. Also He spent enough time explaining functions and new technologies of the car very thoroughly and patiently as I'm a 74 year old person. I would definitely refer Yong to my friends and family who are interested in buying Acura cars. More
by YoungYang
Employees Worked With
Yong Kim
November 04, 2021
Last week I purchased a 2021 RDX A-SPEC from Sabeena. She was absolutely amazing. She made the whole process simple and easy. Please know I will be referring her to all my friends who are in the market for was absolutely amazing. She made the whole process simple and easy. Please know I will be referring her to all my friends who are in the market for a new Acura!!! Rob S More
by res0836
Employees Worked With
Sabeena Sachar
October 31, 2021
I was pleased with the excellent service Mr. Yong Kim provided four years ago when I leased a vehicle from Pohanka Acura (a great dealership with a fantastic team — this was my third car from them), so m provided four years ago when I leased a vehicle from Pohanka Acura (a great dealership with a fantastic team — this was my third car from them), so much so that when it was time to replace that vehicle with a new one, I sought him out. Given the current problems with supply line difficulties I thought it would be impossible to get the vehicle I wanted, but Mr. Kim found exactly what I was looking for, upon terms that exceeded my expectations. I was able to spend very little of my time on the disagreeable nuisance of thinking about or acquiring a car, and I sincerely appreciated his respect for my time. I do not believe anyone else would have provided the very high level of service I received from Mr. Kim. More
by Car Buyer 9000
Employees Worked With
Yong Kim
October 31, 2021
We have been purchasing cars at Pohanka Acura for many years and have always received outstanding service. Our most recent experience feels like the best ever. Mr. Kim was the primary reason behind this years and have always received outstanding service. Our most recent experience feels like the best ever. Mr. Kim was the primary reason behind this as his service causes us to come back time and time again. He certainly deserves rating of 10! More
by robt_hughes_20169
Employees Worked With
Yong Kim
