Pohanka Acura

my experience was great!!! My experience at Pohanka Acura was amazing. Usually when going to car dealerships, theres always some sort of hassle or issue but not at Pohanka Acura My experience at Pohanka Acura was amazing. Usually when going to car dealerships, theres always some sort of hassle or issue but not at Pohanka Acura. I bought a used car here 10 days ago and i had great service the whole time. Adam was very helpful when trying to find the right car. Everyone at the dealership was friendly and didnt force me into buying something i didnt want (like most places do) Overall I had a great experience at Pohanka Acura and I would definately recommend this dealership to anyone I know! More

Satisfied Repeat Customer We have been happy Pohanka customers for many years but have moved out of the area recently. We drove 2 hours (past a more convenient dealership) to We have been happy Pohanka customers for many years but have moved out of the area recently. We drove 2 hours (past a more convenient dealership) to get to Pohanka because of our experience through the years. We were very pleased with the attention given us by Phillip Carleton and drove away with an MDX, after trading an RDX. More

Speedy Transaction Our sales person took the time to understand our needs and matched us to the perfect vehicle at great terms. The entire process was so quick and we ar Our sales person took the time to understand our needs and matched us to the perfect vehicle at great terms. The entire process was so quick and we are completely satisfied with our purchase. We will be back for future business and have recommended this dealership to all of our friends and family. Go see them you will be so glad you did! More

Quality Dealership! We recently purchased our MDX from Pohanka Acura, and we were so pleased with the experience from beginning to end. Phillip “Flip” Carleton was a no p We recently purchased our MDX from Pohanka Acura, and we were so pleased with the experience from beginning to end. Phillip “Flip” Carleton was a no pressure salesman who immediately made us feel comfortable. He went above and beyond to ensure that we got the exact vehicle that we wanted. If you walk in to Pohanka, look for Flip- you will enjoy your sales experience. Sales Manager, Francis Mendiola was phenomenal. He ensured our business transaction was done right, and followed through to make sure we were happy customers- even days after the sale. If you need to service your vehicle, Adam Stauffer and Kyle Caudle in the service department are top notch. They did an outstanding job helping me out and should be complemented for their hard work. All of these employees made my Pohanka experience a great one! More

Great Experience My car experience at Pohanka Acura Chantilly was excellent!!!! Phillip Carleton (Flip) was my sales consultant and he made sure I was satisfied every My car experience at Pohanka Acura Chantilly was excellent!!!! Phillip Carleton (Flip) was my sales consultant and he made sure I was satisfied every step of the way. I couldn't ask for more. He listened to my concerns with purchasing my truck and did not try to push me out of my budget. He went above and beyond to make sure that I received an excellent price for my purchase. I would definitely recommend purchasing something in the future from here again! Don't waste your time going at other dealerships. Go to Pohanka Acura Chantilly and ask for Flip. More

Quick and Efficient with Clarity Rick did a great job with the entire process. I told him up front that we were looking for an efficient and clear process. He provided that and the Rick did a great job with the entire process. I told him up front that we were looking for an efficient and clear process. He provided that and the followed through with professionalism and thorough knowledge. I would recommend Rick to anyone looking for a new Acura. More

Top Notch Professional Service Rick was terrific in all aspects of the sale of our new 2015 RDX. He answered all of our questions and ensured that we had a very good understanding Rick was terrific in all aspects of the sale of our new 2015 RDX. He answered all of our questions and ensured that we had a very good understanding of all aspects of our new vehicle. Rick is extremely personable and has great attention to detail which helped make the sale all the more pleasant. Rick is a "top notch" professional who puts customer service as his top priority. Our sales experience was totally outstanding because of Rick. We would certainly recommend Rick and Pohanka to all of our friends and potential customers. More

New Car This was the best experience I have had in purchasing a new vehicle. Adwoa and Ray were great and I am super happy with my 2014 MDX! What an awe This was the best experience I have had in purchasing a new vehicle. Adwoa and Ray were great and I am super happy with my 2014 MDX! What an awesome way to start my summer....thanks! More

Thank you, Linda I had been on the hunt for a specific TL for almost two weeks. I visited Brown's Manassas Subaru, Koon's in Tyson's, and Karen Radley Acura in Woodbr I had been on the hunt for a specific TL for almost two weeks. I visited Brown's Manassas Subaru, Koon's in Tyson's, and Karen Radley Acura in Woodbridge. All of them had subpar customer service and left much to be desired. (Especially noteworthy is the arrogant finance manager at Karen Radley, but that's another review.) I came to the lot on a Sunday afternoon after an online search yielded a TLX (I was at the point of settling) was available. Upon arriving, I saw the advertised TLX had 30-day tags on it. Unfortunately, it was sold earlier in the day and the website had not yet been updated. Linda spotted me on the lot just as I was turning to get back in my car. I told her the situation and she stated that had just received two TLs in that had not been cleaned but were going to be put up for sale. Linda suggested that I give them a chance. I hesitantly agreed to test drive both vehicles. And I am SO GLAD that I did. I fell in love with one of them and purchased that day. Linda explained the features of the car and even mentioned her personal experiences with the brand. When it came time to talk stats and price, Linda and her sales manager offered a very fair price and didn't try to sell me ridiculous extras that I did not need. They provided CarFax reports of both cars and allowed me the time to look over them and ask questions. Overall, Linda was GREAT! (Ray, the Finance Manager, was very professional and made it easy to complete the transaction, as I was paying in "cash".) (I only dropped their overall rating down due to the time I had to wait for my car: purchased Sunday, promised Tuesday, and wasn't ready to pick up until Saturday.) More

A dealership that listens Had a bad experience that had me doubting if I would ever go to this dealership again. The Service Manager for the dealership contacted me when he fo Had a bad experience that had me doubting if I would ever go to this dealership again. The Service Manager for the dealership contacted me when he found out what happened and I am 100% satisfied with the resolution. In fact, Drake went above and beyond. I have purchased two vehicles from this dealership and was contemplating a third when this happened. I had serious doubts until this conversation and now they are gone. So the point is, if you have a bad experience with the front line person, give the system a chance before you get angry and talk to the Customer Service Manager about it. You might just be surprised. More