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Plaza Toyota
Brooklyn, NY
845 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 845 reviews
November 26, 2017
Poor customer service. Paid $723.00 to have a remote starter installed and I have to figure out how to operate it. All I was told was to press button on the remote 3 times. Paid $723.00 to have a remote starter installed and I have to figure out how to operate it. All I was told was to press button on the remote 3 times. They didn't have the common courtesy to show me how it's done. For all I know it may not be in. Will never visit this location again. So Glad I have choices. More
by Juliet2017
Employees Worked With
Kelly Ann Jacobs, Rachel Pinsky
November 25, 2017
Got the job done Was a little confusing at first since this was m first time at a car service place but once I was helped everything went smoothly Was a little confusing at first since this was m first time at a car service place but once I was helped everything went smoothly More
by Heatherfeather
Employees Worked With
Kelly Ann Jacobs
November 21, 2017
A great place to get swindled I give Jay an A+....for his skills in ripping off unsuspecting customers. To be fair, Kelly Ann was awesome on the previous two visits and, for that r I give Jay an A+....for his skills in ripping off unsuspecting customers. To be fair, Kelly Ann was awesome on the previous two visits and, for that reason, I totally had my guard down and let my self get taken advantage of. Mind you, I came in for an oil change. Jay/Jimmy kept talking about getting back to me after the results of the "diagnosis". Bear in mind they charge 175 for a five-point inspection and somehow, for my $40 oil change, Jay was gonna hook me up with a free inspection????? I should've smelled something fishy right then and there. Sure enough, he calls me from the waiting room 45 minutes later and he starts to list all the "major" things wrong with the truck that would cost me well over $2k to fix. Again, with my guard completely down, I initially put my trust in the service person to tell me the truth. After I agreed to the fixes and went home, I realized the BS of it all. (for instance, a major leak in the cover gasket, when I never even saw any oil leaking off the truck?). By the time I called him to ask to cancel all the work, just a few hours later, he told me they were way too deep into it and couldn't really just stop. I never expect to get this money back but at least I can warn others about the swindling nature of at least some of the service people that work there. Again, Kelly Ann was great. But others there are just going to make things up to get your money. Oh yea, and the 750-dollar tune-up? The truck runs EXACTLY the same as it did before I went in and the m.p.g. may have even gone down. Thanks for nothing. PS I really also wish I came to yelp first, because google and dealerrater is rife with generic good reviews that basically say all the same thing. Having said that, it's a great place to go if you hate having too much money in your pocket because they're sure to help you out with that problem. More
by hman0217
Employees Worked With
Jimmy/Jay
November 17, 2017
Sienna door repair recall Excellent Service from service staff as well as sales staff. Personell are excellent in providing updated information as well as explaining details of Excellent Service from service staff as well as sales staff. Personell are excellent in providing updated information as well as explaining details of activity, great. More
by Breukele#1
Employees Worked With
Troy Esposito, Robert Brown
November 17, 2017
I have a good experience with the staff specially my salesm. Christenson Alcidas is the best salesman I ever meet, he really good in what he doing.? I’m happy with my 2017 Toyota Highlander LE plus. Christenson Alcidas is the best salesman I ever meet, he really good in what he doing.? I’m happy with my 2017 Toyota Highlander LE plus. More
by Marie Louis
Employees Worked With
Christenson Alcidas
November 14, 2017
Perfect! Just Perfect! I love the personalized attention that doesn't make me just another customer. From beginning to end I experienced a customer service the industry coul I love the personalized attention that doesn't make me just another customer. From beginning to end I experienced a customer service the industry could learn from. Plaza doesn't set the bar for customer service, "Plaza is the Bar of Customer Service". More
by Andre
Employees Worked With
Kelly Ann Jacobs
November 13, 2017
Very Professional, Courteous and Fast The service agent whose name was Mike was excellent. He followed up with me to explain all the details of the work done on my car and even when I cal The service agent whose name was Mike was excellent. He followed up with me to explain all the details of the work done on my car and even when I called back with a question he was available to be instantly and answered my questions very professionally. The entire staff that I dealt with at the Toyota Mall on Nostrand Avenue in Brooklyn, New York was a pleasure to deal with. More
by deborah a sankey
Employees Worked With
Mike - who was my Service Agent
November 05, 2017
Rachel does a great job. Rachel provided great customer service. She was patient and helpful, allowing me to add services after my car had been pulled in. She also gave me a w Rachel provided great customer service. She was patient and helpful, allowing me to add services after my car had been pulled in. She also gave me a written estimate for a future service. More
by Corolla 14
Employees Worked With
Rachel Pinsky
November 01, 2017
Good experience. Service were prompt and efficient. When you pick your car the process is not clearly outlined. It needs to better conveyed. Service was prompt and go Service were prompt and efficient. When you pick your car the process is not clearly outlined. It needs to better conveyed. Service was prompt and good. More
by 9799
Employees Worked With
Kelly Ann Jacobs
October 28, 2017
Pleasant and efficient I'm always satisfied and impressed with service at Plaza Toyota! The staff, especially Kelly Ann, has been nothing, but exceptionally wonderful! She k I'm always satisfied and impressed with service at Plaza Toyota! The staff, especially Kelly Ann, has been nothing, but exceptionally wonderful! She kept me posted immediately on the status of my vehicle once completed, and answered every question that I had. More
by Ceeboogie
Employees Worked With
Kelly Ann Jacobs
