Plaza Toyota

SUMMERY: Bait and Switch is standard practice here, and the people you talk to on the phone are paid to lie to you (as explained by the salesman i met with). If you want that special feeling of rage and i the people you talk to on the phone are paid to lie to you (as explained by the salesman i met with). If you want that special feeling of rage and impotence, this is the place! I am looking for a used RAV4 and they had 20(!) listed on their website. I was interested in 2 b/c of the price. I called on Sun. to make sure the 2 were on the lot. Jasmine said yes, come on in, we have a lot of RAV4s. I asked her to make sure they were there. She said she would call me right back but didn't. Hours later I called again and Jasmine told me they were not on the lot but she would talk to the manager and call me in the morning. I called the following morning (mon) an hour after they opened, but Jasmine said it was still early and she didn't want to 'bother the manager's yet" really? ok. she told me she would return my call in 45 minute. i called back 3 hours later and asked to talk to someone else. enter Ben. Ben tells me the cars are being stored elsewhere - which of the two would i rather see? i explain again that i'm traveling 1 hour to get there so i would like to see both. Ben doesn't know if this is possible but promises to try and "will call me back" ... exit Ben. (wednesday) no call back and I'm over it, but my fiance calls again and talks to Kevin. she gives the stock#s and he says, yes! they're here. come in and ask for Kevin. she explains the long trip and he assures her they are onsite. so i called back and asked for Kevin, explaining that i was told before that they were not onsite, is he sure? Oh, now Kevin realizes they're not there.... he calls back later and says that they will be onsite tomorrow after 12. just come in and ask for Jasmine. I called Jasmine on friday - expressed my doubts and asked her to make absolutely sure the Rav4s were on the lot. "Yes, yes, she repeats the stock #s and says they're here, come on in." I get there after over an hour of travel and there is no Jasmine and no RAVs I requested. in fact there were only 2 used RAVs as opposed to the 20 listed online. Unreal. the sales guy who didn't give me his name told me Jasmine's job was just to get people into the showroom so that's why she said the vehicles were here. Wow. the sales guy 'didn't know where the vehicles were' and talked to the manager who didn't bother to walk over 15ft to apologize. all in all, a giant waste of time - try to ignore plaza's online prices. next stop - BBB! More

I had called before coming to make sure that the exactly car model was available on the lot, and we were told that it was. When we arrived in the showroom, there was nobody to help us for some time. Not onl car model was available on the lot, and we were told that it was. When we arrived in the showroom, there was nobody to help us for some time. Not only that, once someone did come by, we found out that Danielle, the person we spoke with on the phone, had "made a mistake" and there was no such car available. She was also unable to explain what had happened. Despite this great annoyance and inconvenience, I agreed to sit down and talk with Andrew. He made us a decent offer and we came to an agreement. From that point on, we had a good experience at Plaza Toyota due to his courtesy and customer service. He is a very skilled salesman and made us feel quite comfortable and happy with our decision to stay and conduct our business there. Eric helped us when we came back to get the car a few days later, and he was polite and helped us get in and out quickly. I have to take issue with the manipulative sales tactic that was used to get us in the store. That is why I cannot give 5's in my review. Overall I am pleased with my purchase, More

Marcus did an outstanding job in rapidly finding the exact vehicle (Rav 4 with third seat) that i needed. He was a consummate professional with superb interpersonal skills. He made every effort to get t exact vehicle (Rav 4 with third seat) that i needed. He was a consummate professional with superb interpersonal skills. He made every effort to get the new vehicle prepped and ready, so that i could exchange my old Rav 4 that i had brought in for a recall repair with the new one within hours. He answered all of my questions and provided a mature confident reassuring approach to the entire interaction. I look forward to working with him in the future and will highly recommend him to others. thank you More

The people were responsive to my needs and questions and were able to provide me with a most wonderful "new car purchase" experience. Price was very good. The time spent was productive. were able to provide me with a most wonderful "new car purchase" experience. Price was very good. The time spent was productive. More

My salesman, Keith was extremely helpful and proactive in obtaining an affordable vehicle to meet my needs. He was very responsive to any requests or needs regarding the car even after the transaction was c obtaining an affordable vehicle to meet my needs. He was very responsive to any requests or needs regarding the car even after the transaction was completed. Keith is a very friendly and helpful salesman. More

I was treated like a lady with the utmost respect. My problem was handled immediately and I was out in about an hour. Mr Kravitz was excellent at his job anyone who needs service here should try to see problem was handled immediately and I was out in about an hour. Mr Kravitz was excellent at his job anyone who needs service here should try to see him More

Staff was awesome, no hassle purchase. The team answered all my questions, handled my trade-in fairly, went over all details of purchase. I would recommend this dealership to anyone looking for a Toyota. all my questions, handled my trade-in fairly, went over all details of purchase. I would recommend this dealership to anyone looking for a Toyota. More

Arnold Kravitz was courteous and profesional. I was seen promply and promised a call by 10am. I was shown problem, given my options and he agreed to my wishes. As promised car was ready on time and amount w promply and promised a call by 10am. I was shown problem, given my options and he agreed to my wishes. As promised car was ready on time and amount was want we agreed upon. More

Arnold is very approachable. He is very friendly. He show concern for his customers.. He knows what he is doing and is on top of things-to give good and quality service at all times. he has a ready smile for concern for his customers.. He knows what he is doing and is on top of things-to give good and quality service at all times. he has a ready smile for everyone that makes every customer feel welcome in toyota! Thank you Arnold! More

We came to the Toyota Plaza without strong idea to buy a new car (especially same day). After review of inventory in the showroom and conversation with Eric Roseboro, who is friendly and professionally trai new car (especially same day). After review of inventory in the showroom and conversation with Eric Roseboro, who is friendly and professionally trained salesperson we decided to buy a new car, so few hours later we left Toyota Plaza on new Scion. We traded our old car; the paperwork went fast and was explained. They showed us everything we would need to know for the beginning. We are really happy we went by chance to that dealership! I would like to mention that they did not have a standard radio for the car in stock and offered me to come by next morning to get new radio installed. Next morning another salesperson - Anthony Thompson took me to the train station on his personal car to help me to get to work on time. Good experience, I would definitely recommend Toyota Plaza to anyone. More