Plaza Toyota

he's the best sales persone i ever had he's very nice very frindly he know how to finish his work and his service is very good he told me which car is good for me he didn't push me to just take any car h very frindly he know how to finish his work and his service is very good he told me which car is good for me he didn't push me to just take any car he's overall very very good and i recommend him to my friends thank u so much. More

I recently bought a Certified Pre-Owned Toyota Camry LE V6 from Plaza Toyota in Brooklyn. I must say this is the best car buying experience I ever had! The sales rep Nana Sono helped us without the pushine V6 from Plaza Toyota in Brooklyn. I must say this is the best car buying experience I ever had! The sales rep Nana Sono helped us without the pushiness you find at most dealerships. He was able to answer all of our questions and was very knowledgeable. I came in and three hours later walked out, excuse me, drove out in my car which was in mint condition and had low mileage. He made it happen for us without the fuss... Thanks Nana ! More

I enjoyed my experience at plaza Toyota. Nana Sono is a great salesman and very accommodating and friendly, definitely a people's person.me and my wife were able to leave on the same day with a great Camry great salesman and very accommodating and friendly, definitely a people's person.me and my wife were able to leave on the same day with a great Camry with great mileage and clean leather interior. I would definitely recommend plaza Toyota and Nana Sono to anyone looking for a great buy!!!! More

I find that the people are very friendly,the location is very easy to access and Mr Nana will go the extra mile to help please his customers. I feel good doing business with them and would recommend any one very easy to access and Mr Nana will go the extra mile to help please his customers. I feel good doing business with them and would recommend any one to them. More

While in NYC for a visit I stopped by Plaza Toyota to check out some cars. I was impressed with the wide selection of vehicles to choose from, as well as the welcoming reception I received from the staff check out some cars. I was impressed with the wide selection of vehicles to choose from, as well as the welcoming reception I received from the staff. Nana Sono was the salesperson that attended to me and I found him to be very pleasant and informative. I appreciated his services and would definitely recommend Plaza Toyota to friends and family! More

Before I tell my story, I would like to point out that Before I tell my story, I would like to point out that this dealership has received an "F" rating from the Better Business Bureau for having rec Before I tell my story, I would like to point out that this dealership has received an "F" rating from the Better Business Bureau for having received 68 customer complaints in the past 12 months. Overall, my experience purchasing a car from Plaza Toyota was afwul. The staff was not knowledgeable, made many mistakes, and worst of all, were extremely rude. In a conversation with the Sales Manger, Aladdin Ibrahim, over the phone I said, "Toyota is a major company, how can your customer service be like this?" To which he replied, "We sell a million cars a year, we don't care if one customer isn't happy." My Experience: After agreeing to purchase a new Toyota, I told the salesman to call me in when the car and the paperwork were ready. I left to get a check and documentation. I was called back in. Nothing was ready. I waited almost 3 hours and filled out a few forms but no car was ready. I left and told the salesman to call me back when the car was ready. I was called back. When I arrived, no car was ready. I waited nearly 2 hours to get my car. While the salesman was explaining to me the features as I was taking the car off the lot, it was clear he knew very little about the product. The following week I received a check for the trade-in value of my car. The check was in the incorrect amount. I came to the dealership to speak to the Sales Manager, Aladdin Ibrahim, to tell him how my experience could have gone better and to correct the issue with the check. From the start, Aladdin was very rude and aggressive. He started making accusations because I didn't bring the check they sent me (even though they confirmed their mistake on their computer during the conversation). Our conversation ended with Aladdin literally shouting the 'F-word' at me exclaiming, "I'm not sending you your check at all now! Leave before I call security." This is how I was treated after making a major purchase at this dealership. No person, let alone a customer, should be treated this way. I encourage everyone reading this to pass this along and not to do business here. More

The transmission on my Camry stopped working. With only 39,000 miles on it, this is covered by the powertrain warranty. When I called Plaza Toyota to get it fixed, it took me hours and multiple calls befor 39,000 miles on it, this is covered by the powertrain warranty. When I called Plaza Toyota to get it fixed, it took me hours and multiple calls before I could even speak to anybody. Finally, Mike called back, identifying himself as the foreman of the service team. After hearing my description of the problem, he told me that it wasn't the transmission, but the fusible link, which I must have broken when I improperly boosted. Since this was my fault, I would have to pay for all testing and repairs. Knowing that I hadn't boosted the car and that the battery should anyway have nothing to do with the transmission, I was smart enough to know that he was lying through his teeth and sent my car to East Coast Toyota, who replaced the transmission at no cost to me. It's sad that my local Toyota dealer is do dishonest and lies to avoid honoring Toyota's warranty. I would never trust Plaza Toyota to do any work on my car. More

There were delay of accessory installation. Greg contacted me promptly and Chris from Delivery department installed the accessory as promised. Great work! Price in NYC is just higher than some ot contacted me promptly and Chris from Delivery department installed the accessory as promised. Great work! Price in NYC is just higher than some other states. More

My husband, daugther and I went into this dealership to browse, but we knew what we had in mind. After speaking to Nana we liked the deal, but decided to come back at a later date. Nana and his Manager t browse, but we knew what we had in mind. After speaking to Nana we liked the deal, but decided to come back at a later date. Nana and his Manager talked with us about their Presidential sale (last day) and what was available to us at that time. After a "family meeting" we decided to go for the Rav4 Limited ... they made us a deal we could not refuse. We drove our "baby" home yesterday evening and we are so thrilled. Not only did we get the color, my hushand wanted, but some great perks, i.e. back camera, lojack, push button start, etc. Thank you so much for taking the extra time to talk with us, but also not being too pushy. We love the car. Nana is a true gentleman with a great sense of humor. Again, thank you for everything. More

I feel that Marcus went above and beyond the job to help me get everything that I wanted in a car. From the APR rate to the price to the color/style of the car. He was awesome and I will definitely recommen me get everything that I wanted in a car. From the APR rate to the price to the color/style of the car. He was awesome and I will definitely recommend him to my friends. More