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Plaza Toyota

Brooklyn, NY

3.2
847 Reviews

2721 Nostrand Avenue

Brooklyn, NY

11210

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Showing 847 reviews

September 23, 2013

After leasing the 2012 Toyota Camry XLE (leased new at the time) I believe that I received a lemon. I have been trying to locate the person I originally conducted business with but an annoying woman keep More

by Carolyna72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
September 12, 2013

Nano Sono displayed exceptional customer service. His knowledge of the vehicle of my choice had me anxious to buy the vehicle to which I purchased and drove out today. I implore anyone to visit Plaza To More

by mrsglamorus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 04, 2013

Antonio was my financing manager - he worked to get me the best possible deal at the best possible rate. His customer service is superb. Very friendly and well informed. He made the buying experience a More

by Diane7s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 17, 2013

Keith provided excellent customer service. he was very patient and helpful. He assisted me with my trade in and purchasing my brand new toyota rav 4. Thank you very much! More

by Sharmila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 02, 2013

This dealership is the WORST most DECEIPTFUL place i have ever been. They see an innocent woman, single mother, and KNoWINGLY rip her off out of thousaaannnddsssss of dollars! Seriosly, the biggest mistake i More

by shiraBrooklyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ibrahim Ali, Troy Esposito
Sep 18, 2013 -

Plaza Toyota responded

Dear Customer, Having reviewed your case with the General Sales Manager in Toyota, he informed me that when you originally signed your agreement, you left the dealership happy. In fact, he tells me that you had even consulted a relative (I believe it was your brother. Forgive me if this is incorrect) and were satisfied with the whole experience when you left. I am told that you later returned to the dealership with a leasing price that was obtained elsewhere (possibly a leasing company) that was much lower than the price that you got from us. Leasing companies are occasionally able to offer lease payments that dealerships cannot match due to the fact that they purchase vehicles at a discounted rate because they purchase them in bulk. The GSM informs me that, as a token of good will, Plaza Toyota agreed to lower your monthly payment by $20-30 but could not, however, match the price that you had obtained elsewhere. As far as he was concerned, you had left the dealership satisfied. Therefore, he was surprised that you had left a review stating that you are so upset. I am sincerely sorry that you feel that you have been taken advantage of but I assure you that this is not the case. From what I am told, Plaza Toyota did agree to lower the payment as much as possible. I would love to discuss this more with you to see if there is anything else that we can possibly do for you. Customer satisfaction is our number one goal and I am always disappointed to hear whenever we fall short of that. Please do not hesitate to get in touch if there is anything else that we, or I, can do to assist you. Sincerely, Tony Saunders Customer Relations Manager Plaza Auto Mall

July 29, 2013

I received excellent customer service from Greg. Being my first time, leasing a vechile; Greg walked me through the process and answered all of my questions. I was able to lease a new Toyota Corolla at the p More

by GraceCirillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 21, 2013

Antonio was an absolute doll in walking me through everything I needed to know about my newly acquired vehicle. I have a family of Toyota Camry's, but this acquisition was my first new one, or my firs More

by irusya211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 13, 2013

Nana went above and beyond for me as I purchased our car. I do not like to be rushed or pressured, and Nana totally understood that. He helped me feel confident about my purchase and helped to find additio More

by beboppiano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 06, 2013

I normally don't write reviews however, I know that buying a car could be a very traumatic experience for some. That said, I decided to write this one for the benefit of the buyers and to thank Mr. Nan More

by Mgranados
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Simeoli
June 24, 2013

Buy a car or leasing one is not an easy decision Antonio, not only help me with great professionalism also, give me a lot of options and make me feel that at Plaza Toyota, they are not just looking to sale c More

by nuritozeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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