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Plaza Toyota
Brooklyn, NY
847 Reviews
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February 06, 2019
The Worst Diagnostic Experience Ever So basically I went to Plaza Toyota dealership because I heard a rattling noise by my tires and I wanted to see what was actually the cause of the noi So basically I went to Plaza Toyota dealership because I heard a rattling noise by my tires and I wanted to see what was actually the cause of the noise I was hearing. The diagnostic fee was about $170 dollars with tax included. After sitting there for some time now, the associate (Kelly Ann Jacobs-who was very helpful and understanding) that was there was extremely friendly with the process. I then was told by the mechanic that I had about $3000 dollar damages to my car. For your info, My car is a Toyota Camry 2009 in which I just received the car about roughly 2 years ago. Adding to that I am a female as well. I then instantly cringed up hearing such a crazy price. The mechanic then stated that my caliber was severely damaged, as well as my brakes, needing new rotors, severe oil leak and the need of new tires. The mechanic then stated that it doesn't look good to even drive on it and that we should start this process of fixing It as soon as possible. After denying there services, it took me a few days to process everything and actually find a way to come up with $3000 to fix my car. I then decided to order my parts online since it is fairly cheap to help deduct a large amount from the suggested price by the mechanic. I purchased my brakes on my own which was 2 for $44 at AutoZone and purchased the rotors online. I then searched around Brooklyn for different certified mechanics who I then had complete a diagnostic on my car. It turns out that after stripping my tires, my caliber is perfectly fine in which the mechanic also showed me them. The mechanic did agree that my rear brakes needed to be changed, However the main part which is the caliber has no issues. I then asked the mechanic to check my oil, in which he then look at it and stated that the "severe leak" is quite exaggerating. He then was able to bring me underneath my car to just show me a little crack in the vulva that can be easily fixed and changed. I was extremely pissed after over thinking and actually trying to come up with $3000 and simply get beat in my head. I WILL NEVER GO BACK TO PLAZA TOYOTA. They seem to simply take advantage of you and give tell you outrageous prices as well as making things up. The most worst customer service experience I ever endured. More
by MsChanel0621
Employees Worked With
Robert Brown, Kelly Ann Jacobs
January 05, 2019
Toyota expierence Kaylee Mercado was a professional and pAtient sales rep. It was a great experience and we were very satisfied. She worked with us on our trade in gi Kaylee Mercado was a professional and pAtient sales rep. It was a great experience and we were very satisfied. She worked with us on our trade in giving a fair price. More
by Sweetpea
Employees Worked With
Shawn James
November 25, 2018
Unfair treatment/ Discrimination at the car dealership Shawn James sold me a car at your Plaza Automall location on Nostrand Ave in Brooklyn NY. I purchased a used vehicle and at the time of purchase I was Shawn James sold me a car at your Plaza Automall location on Nostrand Ave in Brooklyn NY. I purchased a used vehicle and at the time of purchase I was told by the representative that the key was faulty but he reassured me that I would receive a replacement key quickly. After months and months of getting the run-around I still have no key. Now the faulty key I received from Shawn James is causing mechanical failure to my vehicle. To resolve the mechanical issues, all I need is what was promised to me. I need a working key! When I went in to the location today, I was told that you can no longer provide me with the key that you promised to give me. Instead, I received a sales pitch to purchase another vehicle. Are these the clandestine sales tactics you encourage in your businesses or is this deplorable behavior reserved for customers in my ethnic area? I am utterly disgusted by your establishment. I am now without a working vehicle because I have no key and now I am expected to come out of pocket to resolve an issue that should have been handled correctly initially. I will share my experience with all social media venues as well as the local publications I interact with throughout my profession. A simple fix is all that was required by your staff. Instead, I am forced to expose this unfair treatment so that no other prospective customer will ever have to deal with terrible service. I am unsure if it's my age or my ethnicity that prevents Plaza Automall -2740 Nostrand Ave, Brooklyn, NY 11210 from treating me fairly. I am sure I need your assistance. More
by Abused Customer in NY
Employees Worked With
Shawn James
October 14, 2018
2016 Dodge Caravan Steven was very friendly and helpful. my only issue is we were there for abt 5 hours getting everything settled. but I left with a big ole smile on my Steven was very friendly and helpful. my only issue is we were there for abt 5 hours getting everything settled. but I left with a big ole smile on my face. More
by tmontalvop
Employees Worked With
shumal,steven
October 01, 2018
Professional Service and Care I went in to the dealership knowing the car I wanted and the price range that I wanted to pay. Derrick Martinez was the perfect salesman to help me n I went in to the dealership knowing the car I wanted and the price range that I wanted to pay. Derrick Martinez was the perfect salesman to help me navigate all of the complicated details. He took the time to explain leasing versus financing and my options for getting the best interest rate. I walked out of the dealership quite satisfied with the make, model, color, price and interest rate I was looking for. And even though closing time had passed, Derrick took the time to show me how to set up all of the features of the car before he sent me on my way. More
by Sonja
Employees Worked With
Derrick Martinez
September 29, 2018
Our belief in Plaza Toyota professional level was restored! We were shopping for a new car. We knew exactly what we wanted, we knew exactly the price we would be satisfied with, we did our homework. We also k We were shopping for a new car. We knew exactly what we wanted, we knew exactly the price we would be satisfied with, we did our homework. We also knew that we would have to deal with obnoxious, unprofessional and disrespectful sales people. We were prepared to brave through it, because we needed a car. We were caught by a surprise by friendly lady upfront, by professional manager Alex, but most impression was made by the salesperson, who approached us almost right away and offered his help. That person completely changed our view of Plaza Toyota. That person is Avetik Amyan. 10.5 years ago, we came to Plaza Toyota to buy our previous car. We knew what we wanted, we had a test drive at Plaza. .. Everything was ruined by a horrible representative that was "assisting " us. Instead of buying a car, we turned around and left with very strong decision to never come back. Avetik Amyan, Avi, was able to restore our respect and trust in Plaza Toyota and in salespeople at dealerships in general! He was (and still is) professional, friendly, courteous, knowledgeable, responsive! He didn't push us (we came to byu, any force would just send us to another dealership). Instead of expected day of suffering, we had a great pleasant Saturday working with Avi and coming home that night driving the car we loved. Dealerships do not establish prices, they do not make cars; that is all done by the manufacturers. The only difference between dealerships is PEOPLE. I don't understand rude and ignorant people at dealerships, who just push customers away. Buyers just go to other places, where they feel welcomed. That is how we felt at Plaza Toyota with Avi. We also communicated with him many times after our purchase. Every time, he was helpful, friendly and responsive. Thank you, Avi! Now, we definitely have something to be proud of and brag about, our neighboring great dealership, Plaza Toyota, and awesome salesperson, Avetik Amyan. All the best! Thank you, Avi! Very satisfied customers! More
by Marishka
Employees Worked With
Avetik Amyan, Alex Grabowksi
September 28, 2018
happy customer Christenson Alcidas was very patient and detailed explaining leasing process for RAV 4. I felt very comfortable and relaxed having Chris as my sales r Christenson Alcidas was very patient and detailed explaining leasing process for RAV 4. I felt very comfortable and relaxed having Chris as my sales representative. Chris was also very professional and astue dealing with GEICO insurance for RAV 4. If there is a rating scale for Chris' performance during obtaing RAV 4, it is A+. I truly enjoyed this experience with Chris and look forward to doing business with him in the future. More
by Godfrey
Employees Worked With
Christenson Alcidas
August 19, 2018
Unorginized is being polite I'm not saying they are unfair, but it doesnt seem like they really care about you, or doing their jobs right. I did wind up buying the car, but it wa I'm not saying they are unfair, but it doesnt seem like they really care about you, or doing their jobs right. I did wind up buying the car, but it wasnt a pleasant experience, to be honest. "Gice me 20 minutes" really means "I have to go BS with a coworker". Also, they had a DJ the day we were in, and it was so loud we couldn't hear each other at any place in the building. Promises were made, have yet to be kept. Happy with the car, but I will not give my business to this dealership again. More
by NotThatGuy
Employees Worked With
Jasmine
July 25, 2018
Worse experience ever. I had the absolute worst experience ever!! Please do not visit this place. They will take your money and not get anything done. I went through such s I had the absolute worst experience ever!! Please do not visit this place. They will take your money and not get anything done. I went through such stress within the last two days trying to get simple work done on my car. I will never go back there again. More
by sophie87
Employees Worked With
Richard Fernandez
July 03, 2018
Excellant customer service Toyota sales man Kevin was very helpful. He let me test drive the vehicle (2018 Toyota Rav 4) and answered all my questions. and explained to me the v Toyota sales man Kevin was very helpful. He let me test drive the vehicle (2018 Toyota Rav 4) and answered all my questions. and explained to me the vehicle's many features. More
by segpbfd
Employees Worked With
Kevin, Jack the finane manager
