Plaza Toyota

great staff The service staff was very courteous when my car was not ready when needed. It took awhile to clarify repairs and necessary service but once that was The service staff was very courteous when my car was not ready when needed. It took awhile to clarify repairs and necessary service but once that was done, I was satisfied More

Professionalism, courteous and great work done in record ti. From the moment I walked in I was greeted with a smile and how can I help you. I didn't have to stand around and wait for so one to come to me. The ad From the moment I walked in I was greeted with a smile and how can I help you. I didn't have to stand around and wait for so one to come to me. The advisor was clear and helped me to understand what would happen next. I received a call within moments after I left to make me aware of warranty expiration and costs of service. More

Good experience at Plaza The service staff was very courteous and kept me informed on the status of the work. The was an unavoidable delay in reprogramming my keys but i was k The service staff was very courteous and kept me informed on the status of the work. The was an unavoidable delay in reprogramming my keys but i was kept in the loop. They worked as fast as the process allowed. More

Car held 12 days. 195 miles was added to odometer. Unauthorized use of vehicle by repair shop. Outrages. Use $50 dollar of my gas and didn't bother to refill. Plus returned with right rear tire flat. Unauthorized use of vehicle by repair shop. Outrages. Use $50 dollar of my gas and didn't bother to refill. Plus returned with right rear tire flat. More

You guys are amazing ! Charlaine, Alex, and Jack did an excellent job at finding a car that fit my budget, a car that suited my preferences, making sure my transaction was s Charlaine, Alex, and Jack did an excellent job at finding a car that fit my budget, a car that suited my preferences, making sure my transaction was secure, and overall made my first experience of buying a car effortless and exciting. I highly recommend Plaza. More

Very courteously, but tech recommended unnecessary services The attendant Rachel was very nice, courteous and helpful. After I left my car at some point someone else (don't recall his name) called me and sugges The attendant Rachel was very nice, courteous and helpful. After I left my car at some point someone else (don't recall his name) called me and suggested two quite expensive repairs. I declined and later on checked with an independent shop's mechanic, whose opinion was they were not necessary. More

Service Rachel Pinsky was very helpful. She kept me updated on my service visit. Rachel was sure to let me know the cost of my service before the work was don Rachel Pinsky was very helpful. She kept me updated on my service visit. Rachel was sure to let me know the cost of my service before the work was done. She made my visit a pleasurable one. More

Communication is key! Marie communicated with me excellently. However, the rest of the organization lost the customer and the service. Why should I have to call for comple Marie communicated with me excellently. However, the rest of the organization lost the customer and the service. Why should I have to call for complementary shuttle service in which I have to be transferred numerous times to schedule the pick up. I also had to call more than once to get the pickup. Then, after paying for services rendered it took another hour to get my car. No one ever communicated to me that there was a problem until Marie explained what happened. The final straws that added insult to injury: 1 my sticker on my windshield that deals with my tires and nothing to do with Toyota was removed; 2 the seat cover, foot mat and my service tag were crumpled up and left in my car on the seat like I was unworthy to have such removed and 3 I received this survey in my email before I even received my car. I have been calling your dealership since I left with my car and I am either getting voicemail or I was left on hold for over an hour waiting to speak to a manager. I'm thoroughly disgusted. More

Very patience and detailed.. Purchased a new corolla S plus. I was assisted by a gentleman name tarek. He went out his way to make sure the vehicle was in the store by the time i Purchased a new corolla S plus. I was assisted by a gentleman name tarek. He went out his way to make sure the vehicle was in the store by the time i wanted to see it, as well as showing me other models and features that the vehicle had. i was then ready to purchase the vehicle.. Outstanding job. Thank you. More

Excellent Service I was there for oil change service to my Toyota, they are very organized. I saw one of the customers Rep. Mr Shawn Cherry took care of me was treated I was there for oil change service to my Toyota, they are very organized. I saw one of the customers Rep. Mr Shawn Cherry took care of me was treated like am his family member l was there with my kids he told me about the shuttle service withing 4 miles for free and he always came to me telling me about the service progress to my car great Customer service. More