Plaza Toyota

Test Drive Expirience Hi I have requested test drive from scion website for new model 2016 Scion iA, and i got email from Plaza Toyota Scion at 2721 Nostrand Ave BROOKL Hi I have requested test drive from scion website for new model 2016 Scion iA, and i got email from Plaza Toyota Scion at 2721 Nostrand Ave BROOKLYN NY 11210. When we set up time for test drive at 2:30pm this Saturday 8/22/2015 with Wendy Velasquez everything was fine. When I came there there wasn't any car like this and they told me that it was sold yesterday. However it seems car will be available only in September. How is it possible? Also i spent about few hours of my day to come there and back without any success and nobody cancelled appointment or checked if car is in inventory! This is absolutely the worse experience I had More

No lie, straight people I bought a 2015 Prius. The negotiation went well and I got the price that I want. Good people, nice showroom. They dont try to trick you over. Overal I bought a 2015 Prius. The negotiation went well and I got the price that I want. Good people, nice showroom. They dont try to trick you over. Overall nice More

They made it Happened 😀 Customer service is excellent,they took there time but they made it sure i was going to drive out with a vehicle. I should have done it sooner but I'm Customer service is excellent,they took there time but they made it sure i was going to drive out with a vehicle. I should have done it sooner but I'm glad i went to Toyota plaza auto. More

Great experience, again I traded in my 2013 rav4 (purchased at this dealership) for a 2015 highlander. The salesperson, Phil Esposito, was thorough, affable, detail-oriented I traded in my 2013 rav4 (purchased at this dealership) for a 2015 highlander. The salesperson, Phil Esposito, was thorough, affable, detail-oriented and patient (dealing with a 9 year old who did not want to part with the old car). Great experience overall. More

Not Satisfied After I had my car serviced. My quiet running car now sounds like a truck. Was told it was normal sound.Nothing wrong with car. After I had my car serviced. My quiet running car now sounds like a truck. Was told it was normal sound.Nothing wrong with car. More

Satisfying Eperience Alan Mok, customer service advisor, greeted me in a friendly & courteous manner. His professionalism was made evident by the fact that he made me a Alan Mok, customer service advisor, greeted me in a friendly & courteous manner. His professionalism was made evident by the fact that he made me aware of the status in the servicing of my car. Also,, the servicing of my car was done in a timely manner. More

Easy, Good understanding Service was Great, Good price and very understanding. Once you talk to Carlos then is about 'how can He make your experience successful and fun'. Sean Service was Great, Good price and very understanding. Once you talk to Carlos then is about 'how can He make your experience successful and fun'. Sean and Carlos are the most patient individuals. More

Good service and friendly representative The representative was very nice and answer all of my questions.I was told that I can get my car and that the shop closes at 5:30pm this was on a Satu The representative was very nice and answer all of my questions.I was told that I can get my car and that the shop closes at 5:30pm this was on a Saturday ,I called them And at 4:45pm another representative told me that the shop closes at 5as well as the shuttle!!! I was very annoyed because whoever called me and told me it was ready gave me wrong theinfo and I almost missed picking up my car.I would have had to wait till Monday!!!! More

I went in for my 20,000 mile check up & NYSI I was greeted right away and even though it was busy my car was ready in less time than the last I visited Toyota Service I was greeted right away and even though it was busy my car was ready in less time than the last I visited Toyota Service More

No transparency about financial deal I was not told about my Financial deal till the last moment and then lured in to a very high APR. I was told that I have no other options other than g I was not told about my Financial deal till the last moment and then lured in to a very high APR. I was told that I have no other options other than go with the deal offered. The agent Mr Dexter Thompson had excellent knowledge of car and very professional in his approach but financial manager was extremely pushy and did not give me more than one option. I have the car I wanted but at a with the extremely high cost. More