Plaza Toyota

Finally, a helpful, related service advisor after awful ones ALAN MOK was superbly helpful, knowledgable, completely comfortable and easy to work with. I've had long-term relationships with advisors since 2001 w ALAN MOK was superbly helpful, knowledgable, completely comfortable and easy to work with. I've had long-term relationships with advisors since 2001 when I always had my 2001 Toyota serviced at Plaza. After they moved on, the last being Arnie Kravits, I had terrible experiences with inconsiderate, inarticulate, nasty advisers who were markedly unhelpful. ALAN MOK fulfilled his role perfectly and I dearly hope that he will be there when I come again in 3 months for further service. Because my recent experience was so negative I had been looking for a different place for service. Having experienced ALAN MOK, I will gladly and enthusiastically return for my next service appointment--but I only want to deal with him. More

Service is Usually Great, but Terrible today. I brought my car in for an inspection and for them to look at the front brakes since I felt some shimmering in the front on hard stops. I was welcome I brought my car in for an inspection and for them to look at the front brakes since I felt some shimmering in the front on hard stops. I was welcomed and the car was taken in o the shop at about 8 AM on 10/23/15. About 30 minutes later I was called to the service adviser's office and told that there was a lot that needed to be done. We looked over the list and settled on what had to be done. I was told it should be ready in about 2 hours. I said I would wait which should be about 10:30 AM. Around 11:20 AM, after almost 3 hours of waiting, I went to the service adviser and asked about my car. He said it was done but he had to do the paper work. He showed it to me under a lot of other customer's paper work. After another 20 minutes (11:40 AM), I went back in and asked again. He said the same thing. I asked if he could do the paperwork of those people waiting for their cars versus those who were coming back at the end of the day. When the time reached noon, I asked one of the other adviser's where the manager's office was. I went to it and my service adviser, John, was in the manager's office. I did not want to talk to him in front of the manager. I have been coming to Plaza for many years with other cars also. Finally John left and the manager came out of his office. I explained the situation. He said John was new and needed his help to do the paperwork, but he was too busy to help him. So I had waited an hour for my bill to be done because of this. Then after I paid my bill it took another 20 minutes to have them bring my car up. And now the last issue. When I got in my car to drive away, I turned to put the paperwork on the passenger seat and there was a full cup of black coffee that was left on my middle console by the driver. Just as I turned, it fell on the console. I grabbed it and there was minimal spillage. I don't think your drivers should be bringing food or beverages into customer's cars. More

great service Very satisfied with the 15,000 mile service I received. Disappointed with the message system - had to call back 3 times to find out if my car was read Very satisfied with the 15,000 mile service I received. Disappointed with the message system - had to call back 3 times to find out if my car was ready - kept me on hold for too long. More

Please don't go to this dealer for service Poor service, ridiculous long wait time, appt time was 9:15 for oil change and state inspection, didn't finished until after 3PM. big ripped off for Poor service, ridiculous long wait time, appt time was 9:15 for oil change and state inspection, didn't finished until after 3PM. big ripped off for the price too. More

Nice Jobd!! The service was quick and well done. I asked for additional assistance in re-setting one of my car functions, and someone was available and quick to The service was quick and well done. I asked for additional assistance in re-setting one of my car functions, and someone was available and quick to assist me. More

professional and quick service I brought my mini van in for an inspection that I realized was due that day. I spoke with Alan Mok and he was able to secure me a timely appointment b I brought my mini van in for an inspection that I realized was due that day. I spoke with Alan Mok and he was able to secure me a timely appointment before the day was up! More

Very freindly Couple of freinds refer me here that they brief you in detail like freindly with honesty and have wonderful customer service with great price, that wh Couple of freinds refer me here that they brief you in detail like freindly with honesty and have wonderful customer service with great price, that what I have found and I advise you to visit there. More

Emil was Fabulous! Our salesman Emil was amazing. He should be promoted . His articulate, friendly, unpretentious manner and professional attention to detail was top not Our salesman Emil was amazing. He should be promoted . His articulate, friendly, unpretentious manner and professional attention to detail was top notch. The manager on hand was not so impressive, speaking to his staff in an authoritative and brusque manner within earshot if customers. More

oil change faster speed up the process 3 hours is a long time to just drain oil and filter etc make your waiting room mor comfortable update the place it hasn't been do speed up the process 3 hours is a long time to just drain oil and filter etc make your waiting room mor comfortable update the place it hasn't been done in 10 years put out FRESH doughnuts and paint the place More