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Plaza Toyota
Brooklyn, NY
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 28, 2015
SERVICE Great Customer Service, Friendly Staff , I was given and estimate and my final invoiced was explained in details, will definitely return for future se Great Customer Service, Friendly Staff , I was given and estimate and my final invoiced was explained in details, will definitely return for future service and maintenance. More
by pimgabri21
Employees Worked With
Ricky Loaknauth, Kelly Ann Jacobs
October 28, 2015
Service with a smile I've always been satisfied with my service experience at Plaza Toyota. Have never had and issue and this is my 6th year using them to service my last I've always been satisfied with my service experience at Plaza Toyota. Have never had and issue and this is my 6th year using them to service my last 2 leases. I did have a minor billing error where a $20 oil change coupon was not removed from my invoice but the service manager Robert Brown resolved it very quickly for me. He was professional and courteous and made me feel valued. It was the first time I worked with him at Plaza and I look forward to working with him again. Thanks for a wonderful experience. More
by ShoelessJoe
Employees Worked With
Robert Brown
October 27, 2015
Third Car I Bought From Plaza Auto This is the third car I have purchased from Plaza Toyota, Each time I bought a vehicle I had an excellent experience and would Highly Recommend buying This is the third car I have purchased from Plaza Toyota, Each time I bought a vehicle I had an excellent experience and would Highly Recommend buying your next car from here. This time my Salesman was Eric Roseboro. He is a great guy who works hard with you to make your vehicle affordable. He understands that selling a vehicle is a process which requires Patience and Understanding. My finance associate was Jack Bankson who was also great, He very clearly explained the financial end of the deal to me and answered all my concerns professionally. Overall, I actually enjoyed buying my vehicle. I left the dealership feeling I received a reasonable deal which makes driving my new sienna even more enjoyable. I would like to thank Eric and Jack again for their expertise in the field. More
by The Klammer
Employees Worked With
Eric Roseboro, Jack Bankson
October 27, 2015
Fast service I was in a rush to get my car inspected. I explain my timing needs. They bent over backwards to help me get it done in my timeframe. I can't thank the I was in a rush to get my car inspected. I explain my timing needs. They bent over backwards to help me get it done in my timeframe. I can't thank them enough. More
by Stamguy
Employees Worked With
Ricky loaknauth
October 23, 2015
Service is Usually Great, but Terrible today. I brought my car in for an inspection and for them to look at the front brakes since I felt some shimmering in the front on hard stops. I was welcome I brought my car in for an inspection and for them to look at the front brakes since I felt some shimmering in the front on hard stops. I was welcomed and the car was taken in o the shop at about 8 AM on 10/23/15. About 30 minutes later I was called to the service adviser's office and told that there was a lot that needed to be done. We looked over the list and settled on what had to be done. I was told it should be ready in about 2 hours. I said I would wait which should be about 10:30 AM. Around 11:20 AM, after almost 3 hours of waiting, I went to the service adviser and asked about my car. He said it was done but he had to do the paper work. He showed it to me under a lot of other customer's paper work. After another 20 minutes (11:40 AM), I went back in and asked again. He said the same thing. I asked if he could do the paperwork of those people waiting for their cars versus those who were coming back at the end of the day. When the time reached noon, I asked one of the other adviser's where the manager's office was. I went to it and my service adviser, John, was in the manager's office. I did not want to talk to him in front of the manager. I have been coming to Plaza for many years with other cars also. Finally John left and the manager came out of his office. I explained the situation. He said John was new and needed his help to do the paperwork, but he was too busy to help him. So I had waited an hour for my bill to be done because of this. Then after I paid my bill it took another 20 minutes to have them bring my car up. And now the last issue. When I got in my car to drive away, I turned to put the paperwork on the passenger seat and there was a full cup of black coffee that was left on my middle console by the driver. Just as I turned, it fell on the console. I grabbed it and there was minimal spillage. I don't think your drivers should be bringing food or beverages into customer's cars. More
by fjn100
Employees Worked With
John Ross & his manager in the service dept.
October 23, 2015
Finally, a helpful, related service advisor after awful ones ALAN MOK was superbly helpful, knowledgable, completely comfortable and easy to work with. I've had long-term relationships with advisors since 2001 w ALAN MOK was superbly helpful, knowledgable, completely comfortable and easy to work with. I've had long-term relationships with advisors since 2001 when I always had my 2001 Toyota serviced at Plaza. After they moved on, the last being Arnie Kravits, I had terrible experiences with inconsiderate, inarticulate, nasty advisers who were markedly unhelpful. ALAN MOK fulfilled his role perfectly and I dearly hope that he will be there when I come again in 3 months for further service. Because my recent experience was so negative I had been looking for a different place for service. Having experienced ALAN MOK, I will gladly and enthusiastically return for my next service appointment--but I only want to deal with him. More
by Dr B
Employees Worked With
ALAN MOK among the best service advisers I've ever had, my 2001 Toyota ALWAYS serviced at Plaza
October 21, 2015
great service Very satisfied with the 15,000 mile service I received. Disappointed with the message system - had to call back 3 times to find out if my car was read Very satisfied with the 15,000 mile service I received. Disappointed with the message system - had to call back 3 times to find out if my car was ready - kept me on hold for too long. More
by Marty's Avalon
October 20, 2015
Please don't go to this dealer for service Poor service, ridiculous long wait time, appt time was 9:15 for oil change and state inspection, didn't finished until after 3PM. big ripped off for Poor service, ridiculous long wait time, appt time was 9:15 for oil change and state inspection, didn't finished until after 3PM. big ripped off for the price too. More
by NOT A Happy Camper
Employees Worked With
William Wallace
October 05, 2015
SALESMAN SKILLS AND ATTITUDE MR. ESPOSITO WAS VERY ATTENTIVE TO MY NEEDS IN PURCHASING A NEW CAR. I HAD INCONVENIENCES WITH ANOTHER SALESMAN FROM ANOTHER DEALER; THEN MR. ESPO MR. ESPOSITO WAS VERY ATTENTIVE TO MY NEEDS IN PURCHASING A NEW CAR. I HAD INCONVENIENCES WITH ANOTHER SALESMAN FROM ANOTHER DEALER; THEN MR. ESPOSITO CAME INTO THE PICTURE AND HE WAS ABLE TO GUIDE ME THROUGH THE CORRECT CAR PURCHASING PROCESS, HIS PATIENCE, SKILLS AND ATTITUDE ARE INDICATIVE OF SOMEONE WHO CARES FOR HIS CLIENTS. HE SAVED THE MOMENT AND I BECAME A SATISFIED TOYOTA RAV4 OWNER. More
by RAFAEL6RA
Employees Worked With
PHILIP ESPOSITO
October 04, 2015
Nice Jobd!! The service was quick and well done. I asked for additional assistance in re-setting one of my car functions, and someone was available and quick to The service was quick and well done. I asked for additional assistance in re-setting one of my car functions, and someone was available and quick to assist me. More
by chrissy
Employees Worked With
I can't access that information at present. The information is in my vehicle.
