Plaza Toyota

Their service department should be called the disservice department. Sent my car in for an airbag recall. My car was returned to me filthy; greasy shoe prints on my mat, greasy hand prints on my window an department. Sent my car in for an airbag recall. My car was returned to me filthy; greasy shoe prints on my mat, greasy hand prints on my window and seats. The tire light was on when I got my car back and no one can explain to me how that happened. I called and left several messages for Kelly Ann Jacobs, my service contact. 3 days later, she still has not returned my calls. More

Terrible! First the standard bait & switch, with the sales person saying that she could not show me the car at the appointed time because it was on the lift. The next day, she tells me that car isn’t av sales person saying that she could not show me the car at the appointed time because it was on the lift. The next day, she tells me that car isn’t available but there is a comprable car. Sends me a quote, and then shows me the car. Tells me the car had no accidents. After answering some questions sends me another quote for the car $1,000 more than the original price. When I point this out becaus I took a screenshot of the original quoted price, she tells me the ‘system’ updated the price. Then, enters the loan amount including taxes which increased the agreed loan amount. Finally, when I checked independently, the car had been in an accident. Definitely be wary! More

Ayer estuve con el vendedor Andrés Briones. Increíblemente NUNCA encontraron el carro por el que fui..perdí mi dia. Hoy llamé al vendedor...sin éxito INCREIBLE Briones. Increíblemente NUNCA encontraron el carro por el que fui..perdí mi dia. Hoy llamé al vendedor...sin éxito INCREIBLE More

I bought my car from this Dealer I never buy Anymore from you Terrible service The person who helped us $3000 he was going to reduce from the car He said he did And I signed Papers I trust him he Lie from you Terrible service The person who helped us $3000 he was going to reduce from the car He said he did And I signed Papers I trust him he Lie to me he didn't reduce $3000 Terrible More

On June 17, 2020 I visited Plaza Service Department and was very happy with the service I received from Kelly. Kelly it’s always a pleasure working with you because I am always notified of everything goin was very happy with the service I received from Kelly. Kelly it’s always a pleasure working with you because I am always notified of everything going on with my vehicle. Welcome back More

worst customer service ever I can not believe I have to deal with this type of customer service in 2020 when I would be paying 10s of thousand dollars. I made an appointment, th I can not believe I have to deal with this type of customer service in 2020 when I would be paying 10s of thousand dollars. I made an appointment, the receptionist asked me to wait because they were busy, but in fact, there were very few customers. I waited for more than an hour to finally get help, the manager looked at my online quote and didn't even bother to explain the details or offer other options. When I asked for a copy of the price sheet, he refused to give it to me. Oh, and he didn't even bother to show me the car. It seemed like he didn't even want to do business at all. It's simply not acceptable! If you need to buy a Toyota, go somewhere else! I am longing for a future of customer service robots so that I don't need to deal with people at Plaza Toyota!!!!!!! More

THANK U LESTER JONES, I will not be buying any of my next two vehicles from this Toyota dealership. Over the last 3 years my experience has been nothing but wonderful but today the SALES MANAGER, LESTER JONE two vehicles from this Toyota dealership. Over the last 3 years my experience has been nothing but wonderful but today the SALES MANAGER, LESTER JONES acted extremely unprofessional and did not treat me like a customer who has already done business here. Not bashing the location but for me i'm done.. called to make an appt because my lease is up very shortly informed the receptionist im limited on time. she told me she noted the account. She said you can ONLY see cars on appoinment only. Came in 5 min early, here comes LESTER JONES.. "you here to buy or lease?" (mind you I was told only appointments) so wait what.. I have an appt.. he says yea, but I asked you a question"... and proceedsto repeat himself. He walks me over to his desk. I explained that I was here a couple months ago and wanted to see what deals are available now due to corona and sales are low.. his response: our sales arent low we are acutally selling more cars... wait okay then goes to almost chastise me "corona didnt change anything, wait you think corona changed anything" he asks? mind you he has yet to ask me MY NAME..I said I wanna speak with someone else because I don't like ur demeanor. He says "you can leave".. I asked to speak with the manager. He tells me he's the manager. I ask to speak with the GENERAL MANGER who was welcoming, asked me my name, looked up that I had a car already with them.. but honestly MR LESTER JONES' customer sevice is terrible. Its too bad because I honestly wanted that Highlander. More

Did not have the car that was advertised and tried to add another 4K to the price of the car he wanted gone - Stay away! another 4K to the price of the car he wanted gone - Stay away! More

On Jan 29, 2020 I went to Toyota Plaza for an oil change . After 2 hours the advisor told me that my car was ready ( 2017 4runner sr5 premium - brought brand new from them 3 years ago ) . Paid $87 and left . After 2 hours the advisor told me that my car was ready ( 2017 4runner sr5 premium - brought brand new from them 3 years ago ) . Paid $87 and left , on the way home i heard a noise coming from under the hood less than a mile from the dealership ( flatlands ave and Utica ave ) . I stopped and looked but did not see anything under the car but decided to check the oil . The dipstick was completely dry , waited another 10 mns while trying to call them , was put on hold and disconnected. Checked the oil again dry , decided to drive back to dealership , the technician put it on the lift and told me the oil was very low . I think he only put one quart or less and forgot to add more. I went to the manager Michael Scala and told him to acknowledge on paper what happened in case something happens to my engine. He was very sarcastic and told me if i want to take his picture also because he is very famous online with customers giving him reviews. Do not go there for oil change , a whole bunch of idiots working there. I would give them zero stars I could More

On Saturday, December 14th, I had my car towed to Plaza Toyota for repair. I explained to my service advisor Codi Morton that my car was not accelerating. Knowing that this is a power issue, Toyota refused Toyota for repair. I explained to my service advisor Codi Morton that my car was not accelerating. Knowing that this is a power issue, Toyota refused to give me a loaner car. Toyota ran a diagnostic and found that the throttle sensor was shorting out and needed to be replaced. Toyota Plaza representatives NEVER explained to me why or what could cause a throttle Actuator Motor to short out and failed to give me any details to their work done on my car. The repairs was covered through my Toyota warranty. On Wednesday 12/18 at 6:36pm, I received a text from Codi Morton stating that my car would be complete and ready for pick up by 10am that Thursday morning. Because of my line of work, I need to be mobile with a car get to-and-fro for work and have very little access to my mobile phone. However, i spoke with Codi letting him know that I would be able to pick up my car on Thursday after work. I arrive Thursday evening and my car was not ready. My car was on a lift and the spark plugs were removed. I also noticed that Codi sent me a text that Thursday morning, which I was unaware (again i dont have access to my phone) of until I got to the dealership that my battery needed to be replaced. Toyota had my car for almost a week and thursday all of a sudden my battery is "dead". That Thursday, I spoke to Burt Pacheco (Dispatcher/ASM), who was very unreasonable and not very helpful. He rudely told me he couldn't help me and I couldn't take my car because work was still being done on it. I was furious and told him I would be back the next day, Friday, to pick up my car unfinished or not. He said my car would be done Friday and I could come to get it. I was beyond frustrated with the lack of professionalism and service. Friday I arrive to pick up my car and neither Codi, Burt, or Michael Scala (Service Manager) were there to assist me. A Toyota Service Advisor named Lewis was there and proceeded to argue with me and denied to release my car to me until I paid to get the battery replaced and for the gas fuel they put in my car. He called the Service Manager Michael Scala and he directed Lewis to also not release my car until I made payment for the battery and/or fuel. I NEVER gave Toyota permission to do anything to my car but fix the throttle sensor and everytime I arrive to get my car, something else is done without my consent or approval. Mr. Lewis firmly and aggressively denied to give MY CAR and disrespectfully decided to call the police to kick me out of the dealership because I refused to leave without my car. After persistently refusing to return my car back to me, Lewis after speaking with the Service Manager, Michael Scala, decided to release my car to be towed out of the shop. While outside waiting for the tow truck, I had a jump start from the body shop next door and what do you know, my battery started and come to find out Toyota Sevices never repaired the throttle actuator. My car was not accelerating and was NOT fixed. This had to be the worst experience I've ever had with any business or company. I bought my car from Toyota soley because of its reputation of providing superior customer care and service. This experience was unbelievable. I was disrespected and shocked to deal with such a staff of unprofessional individuals who represent Toyota. More