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Plaza Toyota
Brooklyn, NY
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 18, 2021
4 pm appointment was not honored . 5 pm and nothing had been done to my car ( visited plaza Toyota for a simple wheel alignment), God help me if it was something more complex. When I asked Kelly on why been done to my car ( visited plaza Toyota for a simple wheel alignment), God help me if it was something more complex. When I asked Kelly on why nothing was done to my car the answer ( in a rather patronizing tone ) was there where others cars before me when I watched at least 3 come after me and got service. That’s the second Toyota dealership in New York clowning, I’ll make sure to let corporate know. More
by GiannisT
Employees Worked With
Kelly Ann Jacobs
May 15, 2021
They don’t give you what you ordered. My wife told me not to come here because she had prior poor service. Years ago Plaza had excellent service. I gave one star but I felt zero because I’m not sure no star to come here because she had prior poor service. Years ago Plaza had excellent service. I gave one star but I felt zero because I’m not sure no star star would count. More
by Dannysla
Employees Worked With
Elvin barz
March 17, 2021
Sales team is the worst. Traded in old lease for new lease. I have been to the service dept. 4 times in 4 weeks for updates/repairs on 2021 vehicle. Still waiting for a return call regarding another ite lease. I have been to the service dept. 4 times in 4 weeks for updates/repairs on 2021 vehicle. Still waiting for a return call regarding another item to be ordered and replaced. Never going back! Kudos to Bert and the service team for making up for the sales team! More
by bineny96
Employees Worked With
Manal Masada-Perez
February 16, 2021
Fraud & Scam likely...beware of this place, they trick you by offering something so you agree to take the vehicle. You are trapped after signed the contract. The sales team including GM....”Before you you by offering something so you agree to take the vehicle. You are trapped after signed the contract. The sales team including GM....”Before you sign a contract, it is their jobs; After you signed a contract, it is out of their hands”. Plaza Toyota practice is horrible! More
by Magicbeauty1
Employees Worked With
Azam Choriev, Phil Kogan
January 25, 2021
Went to plaza Toyota today. Started a new lease with Mr. Ugo who gave me wonderful service and very helpful throughout the whole process. Price was good and will continue business here. Ugo who gave me wonderful service and very helpful throughout the whole process. Price was good and will continue business here. More
by Myqueen7
Employees Worked With
Ugo ihekwoaba
January 23, 2021
Hi. After accident I left Toyota car in toyota plaza service . After 11 days I was told I have to pay 2035$ !!! Just for parking and service . No repair was done !!! I was refused service , just pay for service . After 11 days I was told I have to pay 2035$ !!! Just for parking and service . No repair was done !!! I was refused service , just pay for parking !!! Car was hold for 11 days . I could take car away any time , no one even try to explain why !!Be aware of this place!!!! More
by gregpolska
Employees Worked With
Kenneth Tann
October 31, 2020
Had a great experience buying a new Highlander. Phil made me a great deal. Kudos to Jose in Finance for getting me approved with less than good credit. me a great deal. Kudos to Jose in Finance for getting me approved with less than good credit. More
by Adam Johnson
Employees Worked With
Phil Esposito
September 20, 2020
!!!SHADY PRACTICE ALERT!!! This is seriously the worst place to buy a car. We were first bait and switched with the pricing, where the manager Lester Jones refused to honor the agreed-upon pricing from th place to buy a car. We were first bait and switched with the pricing, where the manager Lester Jones refused to honor the agreed-upon pricing from the previous day. Then when we finally agreed on a new price (which was $1,000 more than the previously agreed-upon price), Lester Jones retracted his offer ONCE AGAIN by using the pretense that it was taking me too long to read the contracts. He kept pushing me to sign all the documents without reading them, and kept screaming that if I need to read the words on the pages, then I should just put them down leave. What did we do? We stood up and left. As an attorney, I would never sign anything without reading. For what it's worth, I was able to video record Lester Jones in action and will be sharing it on social media soon. This man needs to be reported and fired immediately. It is one thing to be pushy, but he really crossed the line. More
by Guitarmonster
Employees Worked With
Lester Jones
September 12, 2020
This place is like a zoo , no one knows anything waited 5hours to no avail for service I wouldn’t recommend this place for not even a brand new car , 5hours to no avail for service I wouldn’t recommend this place for not even a brand new car , More
by Jeanbaptiste217
Employees Worked With
Robert Brown, Kawsar Hafiz, Kelly Ann Jacobs, Rachel Pinsky
September 11, 2020
Their service department should be called the disservice department. Sent my car in for an airbag recall. My car was returned to me filthy; greasy shoe prints on my mat, greasy hand prints on my window an department. Sent my car in for an airbag recall. My car was returned to me filthy; greasy shoe prints on my mat, greasy hand prints on my window and seats. The tire light was on when I got my car back and no one can explain to me how that happened. I called and left several messages for Kelly Ann Jacobs, my service contact. 3 days later, she still has not returned my calls. More
by Tanya
Employees Worked With
Kelly Ann Jacobs
