Plaza Toyota

Had my car serviced today at Plaza Toyota. The Service adviser Winston Robinson sold me a lot of extra services which are NOT required at specific mileage stating that it's absolutely necessary. I was not adviser Winston Robinson sold me a lot of extra services which are NOT required at specific mileage stating that it's absolutely necessary. I was not prepared to argue at the beginning, but when I called to adjust the service in couple of hours, he said "all already done" , Now; I'm not even sure that this super expensive service is actually performed. This place is a rip-off. Will never go to this shop again. ZERO stars. More

4 pm appointment was not honored . 5 pm and nothing had been done to my car ( visited plaza Toyota for a simple wheel alignment), God help me if it was something more complex. When I asked Kelly on why been done to my car ( visited plaza Toyota for a simple wheel alignment), God help me if it was something more complex. When I asked Kelly on why nothing was done to my car the answer ( in a rather patronizing tone ) was there where others cars before me when I watched at least 3 come after me and got service. That’s the second Toyota dealership in New York clowning, I’ll make sure to let corporate know. More

They don’t give you what you ordered. My wife told me not to come here because she had prior poor service. Years ago Plaza had excellent service. I gave one star but I felt zero because I’m not sure no star to come here because she had prior poor service. Years ago Plaza had excellent service. I gave one star but I felt zero because I’m not sure no star star would count. More

Sales team is the worst. Traded in old lease for new lease. I have been to the service dept. 4 times in 4 weeks for updates/repairs on 2021 vehicle. Still waiting for a return call regarding another ite lease. I have been to the service dept. 4 times in 4 weeks for updates/repairs on 2021 vehicle. Still waiting for a return call regarding another item to be ordered and replaced. Never going back! Kudos to Bert and the service team for making up for the sales team! More

Fraud & Scam likely...beware of this place, they trick you by offering something so you agree to take the vehicle. You are trapped after signed the contract. The sales team including GM....”Before you you by offering something so you agree to take the vehicle. You are trapped after signed the contract. The sales team including GM....”Before you sign a contract, it is their jobs; After you signed a contract, it is out of their hands”. Plaza Toyota practice is horrible! More

Went to plaza Toyota today. Started a new lease with Mr. Ugo who gave me wonderful service and very helpful throughout the whole process. Price was good and will continue business here. Ugo who gave me wonderful service and very helpful throughout the whole process. Price was good and will continue business here. More

Hi. After accident I left Toyota car in toyota plaza service . After 11 days I was told I have to pay 2035$ !!! Just for parking and service . No repair was done !!! I was refused service , just pay for service . After 11 days I was told I have to pay 2035$ !!! Just for parking and service . No repair was done !!! I was refused service , just pay for parking !!! Car was hold for 11 days . I could take car away any time , no one even try to explain why !!Be aware of this place!!!! More

Had a great experience buying a new Highlander. Phil made me a great deal. Kudos to Jose in Finance for getting me approved with less than good credit. me a great deal. Kudos to Jose in Finance for getting me approved with less than good credit. More

This place is like a zoo , no one knows anything waited 5hours to no avail for service I wouldn’t recommend this place for not even a brand new car , 5hours to no avail for service I wouldn’t recommend this place for not even a brand new car , More