Plaza Toyota

It was good experience Everything was professional, timely and we'll organized. This is my 2nd car from toyota plaza. I feel it is a good and busy dealership. I will recomm Everything was professional, timely and we'll organized. This is my 2nd car from toyota plaza. I feel it is a good and busy dealership. I will recommend my friends to by from here. More

adequate, overpriced Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to hav Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to have a tire patched. The service technician said that was not possible, and the tire had to be replaced. I was given a price quote that was quite expensive, and given no other options. After the tire was replaced, I discovered that it was the most expensive line of tires that Toyota carries. Having purchased 2 new tires 10 days earlier from a different Toyota dealership (Westbury Toyota), I know that they are supposed to have other options available. Also, the technician claimed that he did a "diagnostic" of the vehicle finding problems that the other dealership did not 10 days prior. I am quite familiar with the electronic diagnostic that Toyota normally runs, and asked for more information from Kelly Ann. She said that the technician's "diagnostic" was looking beneath the vehicle and driving around the block. While I agree that these are important components of a diagnostic, they are not complete. The technician also admitted that he recommended repairs based on sounds that were "a little funny," and made no mention of an electronic or visual inspection under the hood. Honestly he was describing sounds the vehicle makes when it is not properly warmed up before driving it. I will continue to visit Westbury Toyota on Long Island rather than return to Brooklyn Plaza Toyota if I can help it. More

Fast, friendly service I has scheduled an oil change for 11:00AM, and was pleased that the process got started about 15 minutes ahead of schedule. Michael Tai-Chong did a I has scheduled an oil change for 11:00AM, and was pleased that the process got started about 15 minutes ahead of schedule. Michael Tai-Chong did a great job of keeping me in the loop regarding the service, and he was very friendly as well. I was impressed with his knowledge of auto repair. More

Staff is always great Jimmy was helpful in getting the service I needed done. Since I dropped off my car, the calls notifying me that my car was ready were helpful and atte Jimmy was helpful in getting the service I needed done. Since I dropped off my car, the calls notifying me that my car was ready were helpful and attentive. Thanks again Jimmy! More

Smooth Service Jaimmy was professional and greeted me as soon as I arrived. He briefed me on the work that would be done to the car before hand and escorted me to th Jaimmy was professional and greeted me as soon as I arrived. He briefed me on the work that would be done to the car before hand and escorted me to the waiting area. My service was completely in a timely manner and I would easily recommend this servicing center to anyone. More

Good Experience Kelly Ann Jacobs was great at communicating what needed to be done on my Prius and keeping me informed about the progress. Service was efficient and Kelly Ann Jacobs was great at communicating what needed to be done on my Prius and keeping me informed about the progress. Service was efficient and complete. More

Expectations Exceded Jimmy was the service manager for the 10K service only 2016 Camry SE. I cannot begin to say how amazed and pleased I was with the service he provided Jimmy was the service manager for the 10K service only 2016 Camry SE. I cannot begin to say how amazed and pleased I was with the service he provided me. I had a 10:15am appointment and arrived early due to my 8 am personal appointment being cancelled. Jimmy greated me with a smile and got me into the service queue. I had a view of my car being serviced and was amazed that it wasn't just sitting there. Someone was working on it!!!! I say this because I had my 5K service done at another dealership and I waited and waited and waited....even though I had one of the first appointments and was there on time. Based on my experience I was fearful of taking my Camry in to another dealership. I anticipate that this service call should be about a quarter of the time I wasted at the other dealership. I had one minor issue that was my fault for not informing the technician about an aftermarket part. Once the issue was identified, Jimmy took care of it super fast. Just to sum it up, Jimmy was aces and deserves more than five stars. He not only met my expectations, he exceeded them. I was out of my early walk in even before my original appointment. He gained a customer today! Many thanks for making my rainy day a little brighter! More