
Plaza Toyota
Brooklyn, NY
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Staff is always great Jimmy was helpful in getting the service I needed done. Since I dropped off my car, the calls notifying me that my car was ready were helpful and atte Jimmy was helpful in getting the service I needed done. Since I dropped off my car, the calls notifying me that my car was ready were helpful and attentive. Thanks again Jimmy! More
Fast, friendly service I has scheduled an oil change for 11:00AM, and was pleased that the process got started about 15 minutes ahead of schedule. Michael Tai-Chong did a I has scheduled an oil change for 11:00AM, and was pleased that the process got started about 15 minutes ahead of schedule. Michael Tai-Chong did a great job of keeping me in the loop regarding the service, and he was very friendly as well. I was impressed with his knowledge of auto repair. More
Issues with Finance Department Carlos as a salesman was FANTASTIC! My overall experience was terrible due to the finance department NOT ADHERING to my request to NOT run my cred Carlos as a salesman was FANTASTIC! My overall experience was terrible due to the finance department NOT ADHERING to my request to NOT run my credit as I secured a loan via the Municipal Credit Union. When I called to question the finance manager as to why he COMPLETELY DISOBEYED my request he had no viable reason as to why he did it. I am formally filing a complaint with the New York Attorney General and Better Business Bureau based on this. I felt taken advantage of and totally disrespected. My formal complaint will be filed with Alexander Pak named SPECIFICALLY! More
120,000 Mile checkup I did not have to wait for a service agent. Amelia was very courteous and helpful. She understood what I needed to have done. I was provided courte I did not have to wait for a service agent. Amelia was very courteous and helpful. She understood what I needed to have done. I was provided courteous shuttle service to a nearby appointment. And the car was ready earlier than estimated. More
Smooth Service Jaimmy was professional and greeted me as soon as I arrived. He briefed me on the work that would be done to the car before hand and escorted me to th Jaimmy was professional and greeted me as soon as I arrived. He briefed me on the work that would be done to the car before hand and escorted me to the waiting area. My service was completely in a timely manner and I would easily recommend this servicing center to anyone. More
Pleased Customer Was pleased with the customer service and product that was offered to me. My sales rep phill and cely did an excellent job in ensuring I received the Was pleased with the customer service and product that was offered to me. My sales rep phill and cely did an excellent job in ensuring I received the car I wanted when it was not available at their present location. More
Good Experience Kelly Ann Jacobs was great at communicating what needed to be done on my Prius and keeping me informed about the progress. Service was efficient and Kelly Ann Jacobs was great at communicating what needed to be done on my Prius and keeping me informed about the progress. Service was efficient and complete. More
Expectations Exceded Jimmy was the service manager for the 10K service only 2016 Camry SE. I cannot begin to say how amazed and pleased I was with the service he provided Jimmy was the service manager for the 10K service only 2016 Camry SE. I cannot begin to say how amazed and pleased I was with the service he provided me. I had a 10:15am appointment and arrived early due to my 8 am personal appointment being cancelled. Jimmy greated me with a smile and got me into the service queue. I had a view of my car being serviced and was amazed that it wasn't just sitting there. Someone was working on it!!!! I say this because I had my 5K service done at another dealership and I waited and waited and waited....even though I had one of the first appointments and was there on time. Based on my experience I was fearful of taking my Camry in to another dealership. I anticipate that this service call should be about a quarter of the time I wasted at the other dealership. I had one minor issue that was my fault for not informing the technician about an aftermarket part. Once the issue was identified, Jimmy took care of it super fast. Just to sum it up, Jimmy was aces and deserves more than five stars. He not only met my expectations, he exceeded them. I was out of my early walk in even before my original appointment. He gained a customer today! Many thanks for making my rainy day a little brighter! More
Service 25000 mile inspection and the New York state inspection. Everything was explained to me both before and afterwards. I never felt I was alone at any 25000 mile inspection and the New York state inspection. Everything was explained to me both before and afterwards. I never felt I was alone at any time More
Good experience Kelly my service representative was very pleasant and took time to explain the repairs that was needed for my Toyota SUV Highlander 2006. Hopefully th Kelly my service representative was very pleasant and took time to explain the repairs that was needed for my Toyota SUV Highlander 2006. Hopefully this experience would have me coming back to the dealership to service my vehicle. More