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Plaza Toyota
Brooklyn, NY
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 847 reviews
January 15, 2017
Classic bait and switch shop This place is a total bait and switch shop. I emailed back and forth with an internet sales person named Keisha Fequiere because I am looking to buy a This place is a total bait and switch shop. I emailed back and forth with an internet sales person named Keisha Fequiere because I am looking to buy a Toyota Prius V. She told me that she had talked her manager and that I could finance the car for $289 a month with $5,000 down on the car. This seemed low to me, so I wrote her back and asked to make sure that she was talking about financing, not leasing. That's financing, she wrote back. I asked for the terms of the loan and the APR and she told me it was 60 months and 0%. So I made an appointment to go out and look at the car. When my husband and I got there, we were told they didn't have a Prius V, that it "just sold" but they might have one on another lot. We sat down to talk with a salesman about the terms. I showed him what I had been promised. He took my phone with the email chain to go talk to "the manager" and came back with someone named Sean who said, "there's been a misunderstanding." We couldn't get the car for that payment after all. The "misunderstanding" is that you tried to pull a bait and switch on us. We walked out and I advise anyone else thinking of doing business with them to just stay away and not waste your time. More
by amyv
Employees Worked With
Sean Robinson
January 14, 2017
Good But Pricey My Service Provider Amelia was professional. Service time was fine. My only issue was the price. I usually go to the Toyota Dealer in Manhattan & My Service Provider Amelia was professional. Service time was fine. My only issue was the price. I usually go to the Toyota Dealer in Manhattan & every Service Provider always gives at least a 10% discount on Service. Doesn't sound like much but when you spend over $1,000 it helps. Amelia asked if I had coupons. I've visited the Brooklyn location 3 times in the last 6 months but haven't received any. More
by Trinikesha
Employees Worked With
Amelia
January 10, 2017
Great Today was my 2nd visit to toyota plaza.customer service is great and friendly.i was amazed with my service rep he was kind,helpful and very friendly w Today was my 2nd visit to toyota plaza.customer service is great and friendly.i was amazed with my service rep he was kind,helpful and very friendly wouldn't stop until the work was done. More
by Stephen11
Employees Worked With
Jimmy Michel
January 07, 2017
Great service!! The wait was lengthy but well worth it. The guy I got was very courteous explained to me in detail what my car needed and what they were going to do. The wait was lengthy but well worth it. The guy I got was very courteous explained to me in detail what my car needed and what they were going to do. More
by Ash
Employees Worked With
Jimmy Michel
January 02, 2017
Ms. Jacobs was excellent. She was willing to take time to explain anything I was unsure about while continuing to be courteous and professional. She kept me inf was excellent. She was willing to take time to explain anything I was unsure about while continuing to be courteous and professional. She kept me informed about the status of the work being performed and explained everything in its entirety. Great service. Thank you Ms. Jacobs and Toyota. More
by K. Williams
Employees Worked With
Kelly Ann Jacobs
December 31, 2016
Well pleased Good experience ms Jacob was great very informative love her approach with client will come back because of her spoke to me about what needed to get f Good experience ms Jacob was great very informative love her approach with client will come back because of her spoke to me about what needed to get fixed which was great love her More
by Marietta 23
Employees Worked With
Kelly Ann Jacobs
December 28, 2016
Service advisor Jimmy was very efficient in getting my car serviced and inspected. He kept me up to date on service time completion. Everything worked out w advisor Jimmy was very efficient in getting my car serviced and inspected. He kept me up to date on service time completion. Everything worked out well. More
by Greta Tim
Employees Worked With
Jimmy
December 28, 2016
Comfortable The person who assisted me name was Mike. My car was recalled because of the backseat's seatbealts. He was very pleasant and made my experience comfor The person who assisted me name was Mike. My car was recalled because of the backseat's seatbealts. He was very pleasant and made my experience comfortable. He was very knowledgeable and told me what other services my SUV needed. Which I was already aware of yet he explained the importance of taking care of it immediately. Overall, I was pleased and will be going back to service my car. More
by PanaRootz
Employees Worked With
MIKE L. (ASIAN) (service my car)
December 28, 2016
The service was excellent. Toyota has the best quality of cars and there people are very professional.The sales people explain the produce to you and make sure you understand. Toyota has the best quality of cars and there people are very professional.The sales people explain the produce to you and make sure you understand. More
by Rhotaunda Hanson
Employees Worked With
Rachel Pinsky
December 26, 2016
Great experience I had a great experience working with Plaza Auto, as usual. Jay Michel takes his time to explain the process. He works hard to make sure that the ca I had a great experience working with Plaza Auto, as usual. Jay Michel takes his time to explain the process. He works hard to make sure that the car is serviced quickly and accurately so he can send me on my merry way! More
by PN
Employees Worked With
Jay Michel
