Plaza Toyota

Great Today was my 2nd visit to toyota plaza.customer service is great and friendly.i was amazed with my service rep he was kind,helpful and very friendly w Today was my 2nd visit to toyota plaza.customer service is great and friendly.i was amazed with my service rep he was kind,helpful and very friendly wouldn't stop until the work was done. More

Great service!! The wait was lengthy but well worth it. The guy I got was very courteous explained to me in detail what my car needed and what they were going to do. The wait was lengthy but well worth it. The guy I got was very courteous explained to me in detail what my car needed and what they were going to do. More

Ms. Jacobs was excellent. She was willing to take time to explain anything I was unsure about while continuing to be courteous and professional. She kept me inf was excellent. She was willing to take time to explain anything I was unsure about while continuing to be courteous and professional. She kept me informed about the status of the work being performed and explained everything in its entirety. Great service. Thank you Ms. Jacobs and Toyota. More

Well pleased Good experience ms Jacob was great very informative love her approach with client will come back because of her spoke to me about what needed to get f Good experience ms Jacob was great very informative love her approach with client will come back because of her spoke to me about what needed to get fixed which was great love her More

Service advisor Jimmy was very efficient in getting my car serviced and inspected. He kept me up to date on service time completion. Everything worked out w advisor Jimmy was very efficient in getting my car serviced and inspected. He kept me up to date on service time completion. Everything worked out well. More

Comfortable The person who assisted me name was Mike. My car was recalled because of the backseat's seatbealts. He was very pleasant and made my experience comfor The person who assisted me name was Mike. My car was recalled because of the backseat's seatbealts. He was very pleasant and made my experience comfortable. He was very knowledgeable and told me what other services my SUV needed. Which I was already aware of yet he explained the importance of taking care of it immediately. Overall, I was pleased and will be going back to service my car. More

The service was excellent. Toyota has the best quality of cars and there people are very professional.The sales people explain the produce to you and make sure you understand. Toyota has the best quality of cars and there people are very professional.The sales people explain the produce to you and make sure you understand. More

Great experience I had a great experience working with Plaza Auto, as usual. Jay Michel takes his time to explain the process. He works hard to make sure that the ca I had a great experience working with Plaza Auto, as usual. Jay Michel takes his time to explain the process. He works hard to make sure that the car is serviced quickly and accurately so he can send me on my merry way! More

It was good experience Everything was professional, timely and we'll organized. This is my 2nd car from toyota plaza. I feel it is a good and busy dealership. I will recomm Everything was professional, timely and we'll organized. This is my 2nd car from toyota plaza. I feel it is a good and busy dealership. I will recommend my friends to by from here. More

adequate, overpriced Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to hav Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to have a tire patched. The service technician said that was not possible, and the tire had to be replaced. I was given a price quote that was quite expensive, and given no other options. After the tire was replaced, I discovered that it was the most expensive line of tires that Toyota carries. Having purchased 2 new tires 10 days earlier from a different Toyota dealership (Westbury Toyota), I know that they are supposed to have other options available. Also, the technician claimed that he did a "diagnostic" of the vehicle finding problems that the other dealership did not 10 days prior. I am quite familiar with the electronic diagnostic that Toyota normally runs, and asked for more information from Kelly Ann. She said that the technician's "diagnostic" was looking beneath the vehicle and driving around the block. While I agree that these are important components of a diagnostic, they are not complete. The technician also admitted that he recommended repairs based on sounds that were "a little funny," and made no mention of an electronic or visual inspection under the hood. Honestly he was describing sounds the vehicle makes when it is not properly warmed up before driving it. I will continue to visit Westbury Toyota on Long Island rather than return to Brooklyn Plaza Toyota if I can help it. More