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Plaza Toyota
Brooklyn, NY
845 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 845 reviews
February 02, 2017
Excellent Long wait but quality service. Shuttle service from the dealership and back, very professional driver. Vehicle was washed and dried after the serv Long wait but quality service. Shuttle service from the dealership and back, very professional driver. Vehicle was washed and dried after the service a big plus. More
by Borsap
Employees Worked With
Amelia Adjohda
February 02, 2017
5 star. if I will buy car again . it will be plaza toyato. Tony the general manager was very helpful. Carlos the sale person was a great sale person . was very helpful. Tony explained every thing about the c Tony the general manager was very helpful. Carlos the sale person was a great sale person . was very helpful. Tony explained every thing about the car and also gave suggestion about cars. as I was too specific about my new car. Toyota highlander 2017 silver XLE AWD Tony was following up with sale person carlos. on regular basis. so that I am explained everything. at last. the car I order was not in Stock at the moment. but also he manage and delivery the car with in 1 week. I alredy suggested plaza toyota to all my friends and relatives. 5 star to plaza toyota 5 star to TONY 5 star to Carlos More
by rinjee sherpa
Employees Worked With
Tony general manager and sales. carlos
February 02, 2017
Service professional staff Very professional staff, Mike very polite explain the problem of the situation and advised client about the care of the vehicle 🚗 I was very happy 😊 Very professional staff, Mike very polite explain the problem of the situation and advised client about the care of the vehicle 🚗 I was very happy 😊 More
by Petra Marina Lopez
Employees Worked With
Mike
February 01, 2017
exemplary customer service I come to Toyota plaza auto mall when ever I'm in Brooklyn. Today was one of the best ever, Kelly gets five stars for the service she delivered. The t I come to Toyota plaza auto mall when ever I'm in Brooklyn. Today was one of the best ever, Kelly gets five stars for the service she delivered. The time it takes to get service has improved dramatically i couldn't believe i was in and out within an hour for my oil change. I did have a problem which the manager is looking into and thats why i gave 4 stars instead of 5 but Kelly gets five. More
by missl@56
Employees Worked With
Kelly Ann Jacobs
February 01, 2017
Replace a tire Dealing with Robert Brown was a pleasure. He was most helpful, knowledgeable and courteous. He called me because I had a problem and the problem was Dealing with Robert Brown was a pleasure. He was most helpful, knowledgeable and courteous. He called me because I had a problem and the problem was resolved the very next day. More
by brooklynclaire
Employees Worked With
Robert Brown
January 31, 2017
Service was quick and pleasant service by this nice young ma I was satisfied and content with reception agent Jay provided; how pleasant and friendly he was; and the price was within my budget. The wait was reas I was satisfied and content with reception agent Jay provided; how pleasant and friendly he was; and the price was within my budget. The wait was reasonable and; again the engagement with the agent providing service was kind, friendly and considerate. Also, too there's free coffee and tea and donut in case customer needed it- I like that courtesy that's provided. More
by yolette46
Employees Worked With
Jay
January 26, 2017
Amazing My advisor very nice and helpful, she's a wonderful customer care.... I like the way she treats customer. I can say Kelly was very helpful and unders My advisor very nice and helpful, she's a wonderful customer care.... I like the way she treats customer. I can say Kelly was very helpful and understanding my problem and let me go back to work quick...👍👍👍??? More
by Kelly# 1
Employees Worked With
Kelly Ann Jacobs
January 20, 2017
It was good ! He was very helpful .i would recommend other people to him. He was nice and had very patience . He made sure rhe proce was affordable. I hope when i r He was very helpful .i would recommend other people to him. He was nice and had very patience . He made sure rhe proce was affordable. I hope when i return back he will be there. More
by Ysealey19
Employees Worked With
Jimmy michel
January 15, 2017
Classic bait and switch shop This place is a total bait and switch shop. I emailed back and forth with an internet sales person named Keisha Fequiere because I am looking to buy a This place is a total bait and switch shop. I emailed back and forth with an internet sales person named Keisha Fequiere because I am looking to buy a Toyota Prius V. She told me that she had talked her manager and that I could finance the car for $289 a month with $5,000 down on the car. This seemed low to me, so I wrote her back and asked to make sure that she was talking about financing, not leasing. That's financing, she wrote back. I asked for the terms of the loan and the APR and she told me it was 60 months and 0%. So I made an appointment to go out and look at the car. When my husband and I got there, we were told they didn't have a Prius V, that it "just sold" but they might have one on another lot. We sat down to talk with a salesman about the terms. I showed him what I had been promised. He took my phone with the email chain to go talk to "the manager" and came back with someone named Sean who said, "there's been a misunderstanding." We couldn't get the car for that payment after all. The "misunderstanding" is that you tried to pull a bait and switch on us. We walked out and I advise anyone else thinking of doing business with them to just stay away and not waste your time. More
by amyv
Employees Worked With
Sean Robinson
January 14, 2017
Good But Pricey My Service Provider Amelia was professional. Service time was fine. My only issue was the price. I usually go to the Toyota Dealer in Manhattan & My Service Provider Amelia was professional. Service time was fine. My only issue was the price. I usually go to the Toyota Dealer in Manhattan & every Service Provider always gives at least a 10% discount on Service. Doesn't sound like much but when you spend over $1,000 it helps. Amelia asked if I had coupons. I've visited the Brooklyn location 3 times in the last 6 months but haven't received any. More
by Trinikesha
Employees Worked With
Amelia
